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"They got the job done and so professional"

"We had the BEST experience with Heritage Pools! David and his crew were prompt, fair and meticulous. We had a terrible experience with another vinyl liner installer and were very wary of hiring anyone. David came right out and put our minds at ease. He checked and rechecked our dimensions and our liner install went so smoothly. Super fair pricing. Beautiful finished product. I spent every day in my perfectly heated pool this summer. Any questions or concerns were handled quickly. Heritage Pools went above and beyond. I spent less on chemicals this year than EVER thanks to Davids advice. This is honestly the best experience we have had hiring anyone to do anything. No exaggeration. (New liner, lighting, heater install on inground pool)"

"Purchased a used spa in Nov 2024, it is now July 2025 and it is sitting in pieces in my back yard STILL not set up or hooked up to electric as promised. Mismatched cover (no lift as promised) & old damaged mismatched skirt. Stan promises to be out ?next day? or ?this week? No calls & no show! I?m DONE I just want my money back and him to remove this monstrosity from my yard. VERY POOR SERVICE AND NOTHING BUT LIES AT EVERY TURN. Do NOT recommend!!!"

"Everything was great? right up until they made crucial mistakes during installation. They misjudged the placement of the uprights, apparently, so the joint where the sidewall bolts together is not behind a post as it should be, and if we fill the pool the sidewall will fail. They started filling the pool, left for a few hours, and said the pool needed 10? of water before they could cut the liner to install the skimmer. They came back and the pool only had 3? of water, but they cut the liner anyway, in the wrong places, and although they said they?d fix any issues, they haven?t. They also improperly installed the thru the wall skimmer, not using the multiple baffles that keep the skimmer from leaking. So we have a pool improperly installed, a liner we can?t salvage, and a wrinkled mess both in the bottom of the pool and on 50% of the sidewall. We?ve been trying to get them to come back for 2 days. If we have a windstorm, this $5000 pool is going to collapse."

"Gave a $100 deposit, they told me they could not do the work and Iost my deposit. Nobody showed up"

"Love this pool, it has been an absolute dream. Thankful we are getting to enjoy it this summer."

"They build my pool 2 years ago it was monday when they started,first thing they did bobcat operator hit my flag pole I think he was on high or hangover.All workers and office staff especially managers are rude,not responding for phone calls,acting like they doing you mercy you paying them 70k to build your pool.My pool pump stop working is under warranty I called them 5-3 business days to come fix itOnly person was professional is Paull Bell salesman.Not recommending this company for anyone.5 minutes after finished pool asking for check but not fixed all issues they damaged on my property,very poor service"