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"Owners Dave and Daphne were very helpful and a pleasure to work with. The installers Mike and Jason did an excellent job."

"They got us scheduled quickly and were always there early. Worked about 10 hours every day to get the job done. Mauricio, the owner kept in touch regularly to make sure things were going as we had hoped. They did an absolutely beautiful job. Would hire again!"

"Disappointed and Concerned by ProSource Restoration's Business Practices I hired ProSource Restoration following a sump pump failure that resulted in approximately six inches of water in my basement. While the initial response to remove the water and damaged materials was timely, my overall experience with the company was deeply concerning and, in my opinion, indicative of questionable business practices. The first issue stemmed from poor internal communication. I was told by an office representative that the crew would have an extra sump pump on hand in case mine needed replacement. Once the crew completed the water extraction, they informed me that my sump pump was, in fact, broken—but contrary to what I had been told, they were unable to replace it. When I called the office back for clarification, I was told, “they can’t replace your sump pump because they aren’t plumbers.” This forced me to scramble to find an emergency plumber with limited time and resources. Shortly after, the office called back to say they had someone in their network who could handle the replacement—at a last-minute emergency rate of $800. When the plumber arrived, he informed me that only $400 of that amount was for his services, and the remaining $400 was a fee charged by ProSource for arranging the job. In effect, I was charged $400 simply for a referral. Furthermore, despite standard industry practices, ProSource did not provide any dehumidifiers during the drying process. Yet, on the first invoice I received, they included a nearly $400 charge for equipment that was never brought to my property. Additionally, every line item included an "after hours" surcharge—even though ProSource advertises 24/7 service and most of the work was performed during regular business hours. I requested that the humidifier charge be removed and that the after-hours premiums be revised accordingly. To their credit, they complied. However, after addressing those concerns, I received a revised invoice that included over $500 in new charges, which they claimed they had “forgot” to include on the original. Among these was what appeared to be a duplicate charge and a nearly $200 “labor minimum” fee that was never explained to me. Again, I had to engage in back-and-forth discussions to resolve these new discrepancies. While several of the billing issues were eventually addressed, the overall experience left me feeling taken advantage of during a vulnerable moment. It became clear that the company was intent on billing up to the full limit of my insurance coverage, regardless of the actual scope of work—something even my insurance agent found questionable, noting that similar jobs typically cost around $3,000, while ProSource’s charges approached the $5,000 policy limit. My overall experience with ProSource is that they made it easy for me to communicate with the office team and responded quickly to my requests, but they also displayed blatant attempts to further expose me to financial hardship in a time of vulnerability. I strongly caution others to review every invoice carefully and ask detailed questions before agreeing to services. Emergencies are stressful enough without having to worry about being overbilled or misled."

"Mike is great to work with! He is dependable, always on time, and does the highest quality of work. He completely replaced our back deck and we loved it so much we had him come back to redo our upstairs flooring. Both projects he completed in less than a week. An added bonus was that he was always kind to our dog and made sure not to leave any fences or doors open while he worked. I couldn't recommend Mike and his team enough!"

"Andy does a great job at reasonable price. So why 2 stars? He rarely gets back to you on phone calls and emails. It typically takes at least 10 correspondences to get one reply. In my opinion if he would hire someone to take calls and do schedules he would have a 4 to 5 star company."