Get matched with top fireplace pros in Hamlet, IN

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."

"Had initial issues with communication through the customer portal causing a few missed appointments with their techs. Ended up coming out and fixing the issue well, offered an extended warranty on the roof, and smoothed everything over. Professional and quick once the scheduling was sorted out."

"We called them out for a chimney sweep and inspection as well as a dryer vent cleaning. Upon inspecting the fireplace and chimney, we were told that the chimney was clean and did not need serviced. We were advised that the chimney needed a new cap, but the fireplace was too old to get parts for and they would not use aftermarket parts. The fireplace was installed in 1996. They provided us with a quote to replace the fireplace for $18,500 all due to a missing cap! Upon having another contractor inspect the fireplace, we were advised that the fireplace was fine and only needed some minor repairs. We also did some research online and found that the parts that they told us were no longer available, can still be purchased! They charged us $400 to NOT sweep the chimney and give us an outrageous quote, which was not needed! Now, on to the dryer vent... They inspected the dryer vent and advised it could not be cleaned as it was a flexible vent hose and not a solid pipe. They gave us an estimate for another $1200 to put in a solid vent pipe and still charged us $150! They did nothing except give us a quote! Totally unacceptable! We spoke with the owner about these ridiculous charges and he was totally unwilling to work with us on what we were charged. This is a horrible company to deal with and has some very shady businesss practices. Beware! They WILL try to scam you for as much as possible!"

"We went here to pick out granite surfaces for a new walk-in shower in the master BR...bench tops, soap shelf tops, window sill and curb sill. Everything went fine at the store. Things fell apart after that. Deadlines weren't met...repeatedly, deadlines they set. Expectations they set went unmet. Communication was poor. If something is wrong just tell me. I can deal with that. Fortunately our contractor did the work of communicating with them and making things happen...finally! Probably a good thing it wasn't me.Don't keep telling me what you think I want to hear and completely destroy your credibility with lousy performance. In the end, we got the project done and are fairly certain about what happened. Not going to share that because I am not completely sure. However, we are absolutely certain that we'll never do business with this company again. We would encourage you to look elsewhere. This product is expensive. Choose wisely. There are plenty of options out there."