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"They called me immediately, and they were very cordial and professional. They gave me time to collect other quotes. They won the bid. They did the job the next day, and they were very quick. I would rate them as high as I can go and would refer them to anybody."

"Calvin was who called me back and he said in order for them to come out and give me a service I would have to sign an agreement that I would continue with them for a year. When I asked what happens if I'm not happy with the job, Calvin said it would be no problem to discontinue. Well, I wan't happy with the job, though the tech that came out to service our home was very nice and professional. However, it did not take care of my pest problem so after 2 tries I cancelled. Now they are saying I have to pay a disconnect fee per the agreement. I told them what I was told and all they would say is "I apologize." Clearly this is a rehearsed line that they've told others. I would have to say that this is a dishonest company. Saying what it takes to get the job and then holding you responsible for their poor work. I am a bit cautious to say the least to go with Angies again if this is whom they are recommending."

"4 out of 5 stars"

"TruGreen provided transparent pricing and quality workmanship when treating my property for bed bugs. Their technicians were professional and thorough, ensuring every area was treated to eliminate the infestation. I appreciated their attention to detail and how they followed up to ensure the problem was resolved. I'll definitely be using their services again if needed."

"it went very well, he was very thorough and provided top notch services."

"Excellent service"

"It went incredibly well. They picked up the first time I called, and were able to schedule service the next day. They were right on time, incredibly nice and respectful, explained the treatment and what to watch for moving forward. Problem seems to be fixed. Couldn't have gone any better."

"This provider received a rating of 5 from me for bed bug treatment in 2015. When we discovered bed bugs last month, we decided to use them again. In the interim, ABES had been bought by OPC Pest Services. This time, we were first introduced to Kemuel, whose job was obviously to sell us. He left us under the impression that the treatment would be comparable to what we received in 2015, though the cost was to be $750. compared to $325. He led us to believe that we would have to leave for a few hours after the treatment to avoid breathing the fumes from the pesticide. The great news was that it could be done today. He left us with his phone number, in case we had any further concerns. A short time later, the technician Brock appeared with his approximately 1-gallon sprayer filled with Sterifab (Isopropyl Alcohol). He invested less than 45 minutes, largely spraying around seams on our sofa, loveseat, and queen mattress. Highly unprofessional. Much more to say, but I'm out of space."

"The company representative showed up at the house and did a survey. He shared pictures of locations he felt were problematic. He recommended replacing the 15 year old garage door strips as there was evidence that mice had gnawed their way through. He said he would replace the strips with a rodent proof design strip and since my doors were old he would also have to replace a metal track so the rodent free type would fit. He gave me what I thought was a high estimate and he explained that the labor on the garage doors and supplies would be $1500.00. The remainder of his work(setting traps, etc. was $1000.00. I asked that he itemized the work and he said he couldn't do it. I agreed nonetheless with the promise that he could get the job done in one half day and he would provide itemization and follow up to go over what they did. He called and said all the parts had arrived and we were ready to go. We set a date. At the time of his visit to create an estimate, I offered to leave a deposit. He stated that I would be billed after the work was done to my satisfaction. After we agreed on the date to do the project, I arranged access into the house as I was unable to be there. In the week leading up to the work date he texted me multiple times about leaving a check or giving them my credit card number as they wanted to be paid on the day of the work. Although I found that contradictory, with his assurance of returning the day after job completion to go over this, I left a check in the full amount. Then the misrepresentations began to escalate. He called me and texted me late in the morning they were to complete the work. They were not able to even complete the work unrelated to the garage doors in the time they were there which, I remind you, was over have the cost of my estimate. He failed to bring the correct size devices he had promised and said he would have to return. More importantly, he said that the firm that he ordered the garage door supplies from could not deliver them that day because my doors were obsolete. He said he could order the garage door supplies from another source. At this time I asked him very obvious questions--such as, "why wasn't this researched prior to the installation day". He couldn't answer but interestingly he said that the new supplies were less expensive and required a lot less time to install. As a result of this new information, I asked him the difference in material costs and labor and they were both significantly less. I asked him to give me a new estimate. He called his boss and they said it would cost the same. At this point I told the worker to wait to hear from me as I was going to get a new estimate for the garage doors. I told him not to take the check I had left him and to meet me in a few days to go over the work already accomplished and I would pay him for that if completed. He did not take my check as requested. He was very evasive of setting up a follow up but continued to call and text about the money owed for the work they allegedly did. After multiple annoying texts I asked him to meet and the day was not convenient for him. I asked what day worked for him and he did not respond for 6 days. In that text he again emphasized that I needed to send my money and since there was no guarantee he'd show up I did not. Nonetheless, I told him either of the 2 days he had free were fine with me. I then told him that the rodent free floor drain they had placed had holes that were too small. As a result the condensation that dripped from the pvc pipe into their drain turned into a minor flood in my basement. His next text said that his boss did not want to do any more work for me and that I didn't have to pay them anything. So now I have no idea what they did or didn't do. Obviously, I will try to find a more transparent vendor and eventually the job will be done. I simply wanted to advise future customers seeking help with pests to realize that my experience with them lacked professionalism(didn't order the correct supplies), honesty, and responsiveness. This especially after all their guarantees. Thank you."