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"It was pretty rocky. At first. Several appoints made by Tri-State no one ever showed up.Crew showed up to install the Generator before the site survey and did not have necessary equipment or cooperation of Electric or gas company nor call before you dig had been notified. I called Tri-State to warn them the call before dig had never been preformed. They said they'd take care of it, did not happen until right before installation crew came back the second time. The first time they were here they could not have installed the generator even had they had all the parts because none of the utilities had been marked. Finally after about three months the Generac was installed and working. I had several questions that I could never get answered by calling Tri-State. One of the installation team had to come back a couple of weeks later to replace a damaged part and he answered all my questions. The guys who installed the Generac were great, the problem is your guys operation center and call center as far as I can see do not communicate very well. Anyway the generator has worked fine in several power outages this spring. I am happy right now but I live in dread something goes wrong and I have to call Tri-State for help."

"Everything went, and the team was very professional and friendly. The work was completed in one day. They cleaned up all the mess."

"These installers will do a great job with the actually installation. In my case, I wanted to install my antenna's in the attic. After the installation, vhs (particularly PBS) signal did not come in. I followed up to see if an adjustment could be made to try to get pbs. The correspondence got into a couple of minor issues that we disagreed about, but the main point was that i couldn't get pbs. They offered to come install the antenna outside, which i turned down. I called PBS and gave them the antenna model installed. They told me that the problem was likely that the model was designed for UHF. I googled Antenna's Direct and talked to their tech support. They confirmed that the antenna I had was likely the issue with VHF but would be very good for UHF. They suggest that I add a VHF only antenna and a UHF/VHF combiner. They looked up my address and told me exactly where to place the VHF antenna. It took me an hour or so to set up the VHF antenna, run the cable and hook up the combiner. They also directed me to Amazon where I could buy the antenna and combiner I needed. IT WORKED GREAT! All the UHF & VHF channels I need and more. Bottom line is that this company is great on installation. The installer did a very good job and they adjusted my bill for a travel time question. However, they didn't know about the UHF/VHF issue that Antenna's Direct knew about immediately. I would recommend talking to tech support at Antenna's Direct before any installation to ensure the antennas are correct and follow up with Antenna's Direct before deciding on any adjustments or moving the antennas from your preferred location."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"He was on time and has a great work ethic. His workers were hard workers and did a great job."