Noller The Roller Custom Painting

Scott Noller (Noller the Roller) is more interested in being paid than doing the work that he was contracted to do. He was contacted in January 2018 regarding the work, at which time he had 2 jobs ahead of me. I told him that I wanted him to see the project so he understood the details of the work that was to be performed, so he stated he needed 2-weeks to visit our home. It was 2-months before he finally visited, and I spent an hour showing him the all of the details of the drywall repairs that were needed, the cracked caulking that needed to be removed before being replaced with new caulking, the crown moulding that needed to be painted, the nail pops that had been identified and needed to be repaired, and the walls that needed to be painted. This included 2 hallways, one stairway, dining room, living room, breakfast nook, kitchen, three bathrooms, TV room, and my office. He quoted it as 1-week of work for $2400, which was reasonable, plus the cost of materials. He started work on Monday, April 2, and seemed intent on spending the day talking about sports rather than working, so I promptly informed him that I had work to do for my business, and I could not spend my day talking with him about the point spread on basketball and baseball games being played that day. He departed at 14:00 the first day to go to a sports bar 1-mile away to watch a ballgame. The second day I did not have many teleconferences on the calendar, but I heard what appeared to be a loud conversation downstairs from my office. I walked over to the stairway and heard him in an endless monologue of vulgarities that would have possibly embarrassed George Carlin. This behavior persisted throughout his 2-weeks of work. When he is not cursing without restraint, he like to sing with his boom box in a very loud, off key voice that does not resemble the music on his boom box. I also witnessed him singing and dancing in my kitchen, rather than working. I witnessed him browsing the Internet, answering e-mail, and using his cell phone multiple times each day that he worked. He asked for Internet access the first day of work upon arriving at my home, which was a mistake since he would rather browsing the Internet, answering e-mail, and use his cell phone, rather than work. His average workday painting and prepping/repairing drywall may have been as little as 5-hours with these interruptions. He typically takes an hour for lunch, which is part of his 8-hour workday. Most days were from 08:00 to 16:00, with two or three days extending to 17:00. He is always anxious to leave work to watch a sporting event. The conclusion of his first day was interesting since he informed me that he was to be paid daily. He stated that his rate was $200 per day plus expenses. I told him that paying him daily was ridiculous, and it reduced his incentive to complete the work. I told him that it was typical to pay 50% at the beginning of a project, and the remaining 50% when the work was completed satisfactorily. I also instructed him that I needed an itemized invoice on the last day of work detailing labor and expenses. He did not like these terms, and stated that with 50% in his pocket, he could easily skip town and party in Chicago and not complete the project. I warned him of the legal consequences for doing that, so he accepted a 50% deposit check containing $1200 for labor, and $200 for paint at the conclusion of the first day of work. His second day of work was only 5.5-hours (08:30 to 14:00) in length since he had to leave to watch a baseball game at a sports bar. He arrived the third day, and subsequent days appearing with what appeared to be 5-days of beard stubble, disheveled hair, wearing the same clothes throughout the 2-week project. He lacks professionalism for being a business owner dealing with customers daily in their homes or businesses. He only owns one paint brush that is 4-inches in width, one 18-inch roller, one drop cloth, one step ladder, and one joint knife. He asked me for tools daily, which I had never encountered from any contractor previously. Be aware that if you loan him tools, that he does not return them to you, but will leave then scattered about the house, so it is up to you to find them. His painting skills are of low quality. He performs all of his cut in painting without masking the woodwork, while using a 4-inch paintbrush, so the edges are irregular. He then applies masking tape to the top of the baseboard when he uses his 18-inch roller. However, be aware that he never rolls paint over the area that he painted with a brush, so you have 4- to 6-inch wide railroad tracks on your walls due to the difference in texture between the roller and the brush. The 18-inch wide roller is also unable to uniformly paint a wall if there are any subtle bulges or bows to the sheetrock, so you will have voids on the painted walls. He knows these voids exist, but does not fix them unless you make him go back to repaint the walls. He lacks professionalism by knowingly doing poor quality work, and hoping the customer will not see the defects in workmanship. My wife and I were left with a dozen defects in workmanship that we now need to fix. Scott Noller bragged that he moved both furniture and appliances in the homes that he painted, and was an expert moving these things. I asked him if he had ever caused any property damage, and he said that he had not in his 30-years of business. I asked if he was insured, and he stated that he was insured. Regardless, he moved the stove and the refrigerator in the kitchen while I was working in my office to paint the walls behind these appliances. The stove was moved without any problems, but the he did not raise the jacks on the corners of the refrigerator, not did he put a hard surface down on the hardwood floor while moving the refrigerator, so he dug very long ruts into the hardwood floor. He did several thousand dollars in damage, for which he did not want to assume liability for the damage. It turned into a battle to obtain his insurance information, which was only obtained when I withheld final payment until he provided the necessary information to have the floor repaired. His insurance company is not very responsive, and I am still waiting for the repair work to be performed. Finally, Scott Noller will paint around anything on the walls (switch plates, wall plug covers, aire vents, furnace thermometers, towel racks, etc.), so it is up to you to remove these items if you do not want them painted to the wall. This is poor workmanship and illustrates the lack of professionalism by Noller the Roller. Mr. Noller signed an Invoice admitting that he had damaged the home, and then lied to Erie Insurance when he told them that he did not cause any damage to the home while working there. Erie denied the claim based upon a lie by Mr. Noller, but further investigation substantiated the damage. Mr. Noller is now under investigation for Insurance Fraud, which in this case violates both State and Federal law. Update: Mr. Noller damaged my floor while painting, and his insurance company, Erie Insurance, Policy Number Q270621455, paid $9,347.94 to repair the damage, as shown by the attached check. Mr. Noller falsified his claim to Erie Insurance, violating state and federal laws, and is under investigation for Insurance Fraud. He signed his Invoice which states that the work was completed with property damage. Hire him at your own peril.

Mr. Noller did an amazing job for me! I highly recommend him for any household painting. His knowledge of the trade, as well as the best value and type of paint to use for my home was invaluable to me. He was always on time, paid attention to detail and repaired any nail pops or wood trim caulking prior to painting. He finished in the timeline he told me he would. I love my freshly painted walls, and will use him again in the future if ever needed.

Scott did an excellent job on the interior of my home. It looks great. He was professional and courteous and I felt so comfortable with him, that I allowed him access to my house to finish up painting while my children and I went on Spring Break. Scott’s painting is impeccable, but he also went the extra mile doing little things that weren’t part of the job. He helped me move furniture, and brought in mail and my trash while we were out of town and he was finishing up. It’s not every day you find someone like that to do a job. He was also very reasonable price wise. I was so impressed , I’ve already hired Scott to do some more work on the exterior of my home in a few weeks. The only negative I can think of is Scott’s singing voice. He does like to sing while he paints and let’s just say, he shouldn’t quit his day job. 🤣 Get some headphones and you will be fine. Haha.

Scott did an excellent job, he is meticulous and goes the extra mile to make sure the job was done right.

Mr. Noller is extremely professional and fair priced. I have used him before and have always been satisfied with his work. I would highly recommend him to anyone that wants a job well done!

Noller once again has done an excellent job for us. He has painted 2 homes in the past and now he has painted the exterior of my new insurance agency. I will contract with him in the near future to paint the interior! Excellent work!

Scott did a wonderful job. He was punctual and professional. I would hire him again.

I would recommend him to anyone. He did a great job, left no mess and was a very nice man.

Scott was phenomenal. He worked with my tight schedule and was able to complete the entire job before I moved into the house. His focus on detail is exceptional and I was impressed with the immense pride he takes in his work. It felt like walking into a new home after he was finished. I will be calling Scott again in the near future to paint my upstairs rooms.

It all went excellent. He was on time, on budget and safe. Would highly recommend and will call again when I need a painter.

Scott showed up on time, every day. He is courteous and polite, easy to be around all day and is tidy about his work. His price was more reasonable than others. This job required quite an eye for detail and a lot of patience. Scott has both. Miles of white trim was putting years on our house, and Scott gave it a meticulous and detailed "facelift". I will definitely ask him back. In fact, I've already asked him for an estimate on another project in our home.

Scotty did an excellent job. He was reliable, diligent, resourceful and . . . a very good painter. Due to the age of the home, it needed several cosmetic repairs along with the painting. Scotty was able to tackle each one quickly and with quality attention at times even missing a meal in order to keep the project moving forward and on time. He was also very good about cleaning up after he finished each day. I would definitely recommend his work and plan to use him again for other painting projects.

We have had other painters before and Scott was far and away the most professional, skilled, and knowledgeable person we have hired. His work is masterfully done and he has a keen eye for details. He was on time and clearly communicated with us about his schedule and the work he planned to accomplish each day. He sprayed our kitchen cabinets (honey oak to off white) and they look like they are brand new, straight from the manufacturer. His ability to repair dents and cracks is truly amazing! We have already recommended him to several of our friends and would highly recommend him to anyone else in need of excellent painter!

He was punctual and professional and did a good job. He did not take breaks. He finished his job first before even eating. He cleaned up the room and asked that we review his job before he left.

He did an excellent job for a fair price. He kept everything neat and clean. Wish all people that homeowners hire would do as good a job as Scott did.

Mr, Noller was very professional and courteous. was very impressed with his painting ability. very skilled. I would definitely recommend him.

I was very pleased with his work. Very professional and courteous. He arrived on time and I felt his price was very fair. I would definitely recommend him.

Mr. Noller did an excellent job.He was on time and stayed until the job was done,which took almost 12 hrs. He is the first painter I have ever seen to do all the trim without having to tape off any area.There was no paint dripped on the floor,furniture or him.Very professional and friendly.Will definitely hire again.

Arrived on time and did a very high quality job.

Mr Noller is by far one of the best painters we’ve had in our home. His eye for detail is excellent. We’ve had him paint a bedroom and bathroom with all trim work before, and he did such a great job I didn’t even think of calling anyone else this time. He’s always on time and and very polite.

Mr Noller is very professional. He showed up on time and did a wonderful job. There was no paint spots on anything and other than the paint , you'd never know he painted the baseboard around the carpet. He told me the best paint to buy, and the coverage was just as good as he said it was. He is a very highly skilled individual whom you can tell really enjoys his work. I will be hiring him to do more painting in the future.

Scott arrived on time and was 100% professional, polite and courteous. He patched the holes before painting. It looked flawless. Finished in the time he quoted too.

He was easy to schedule and he worked very fast and arrived on time for both jobs. He was very professional and never once did we feel unsafe or anything other than pleased. The work was done so well that I am looking at other rooms in my house for him to paint.

Scott did an excellent job. He was very punctual and performed job as we discussed before starting. Completed painting in a timely manner.

Due to water damage in the basement just after Christmas, the bottom of the paneling warped a little. After checking the price of buying and installing new paneling, we decided to have the paneling painted. He was here four days and applied a primer coat plus three coats of paint. It looks great!