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"They are still working on it"

"Here's the situation, on the day that they solicited at my door and I signed the "contract" they did not complete a treatment on my property because they said that it was too "wet", which was fine. They also never returned to service the property at any point for the next 3 months. I never received a call from them until they they wanted payment. I called to discuss with an account manager and was "disconnected" during the "transfer process". I emailed to cancel service explaining what had happened and that I was not satisfied with an incomplete service. The response was that my account was canceled and I was charged the early cancel fee which amounts to $345. I called again and asked to speak to an account manager. I was told that was not possible. She said she was billing and could help me. I explained that I would not be paying a cancelation fee for services not rendered. I stated that they had breached the contract by not providing service. (No room to complete the story) "

"I could not ask for a better result. They were amazing. The event went very well. They accomplished in just over five hours what would have taken me several days even with renting a very high lift at considerable cost. I've cut down a lot of trees myself all without incident so I can typically discern the level of skill of someone with a chainsaw - and know when to run away. Truthfully, this was a very difficult job so my very wise wife encouraged me to hire someone for this one. I'm glad I listened. The tree was 85' high, 70 years old, 46" diameter two feet off the ground and over 3' wide many feet up the trunk. Its limbs were partly over our house, my neighbor's house and completely over our newly roofed shed, The neighborhood high voltage uninsulated power lines ran within a few feet of the back of the tree. Our power service line to the house, the TV cable and internet fiber lines actually all ran through the tree from the pole to the house. They coordinated with the power company to disconnect the power line to avoid damage and they lowered the other cables as much as possible. They also had protective covers for the cables on the ground that could not be disconnected. Since so much of the tree was over structures I believed some potential for damage was possible. I'm pleased and amazed that virtually nothing was damaged. This was a $3,000 job and I was very happy to write the check. They were professional in appearance and behavior, were responsive with scheduling and calls, prompt onsite, presented documented insurance with their quote which was well beyond adequate, were highly skilled and very well equipped with several trucks and large machines onsite. The five-man crew included a professional Arborist, were well organized, worked together effectively, practiced professional-level safety techniques for themselves and those of us watching. It was quickly clear I had made the right choice considering other quotes were both much higher and a little lower. I will definitely recommend them as my first choice to anyone needing the kinds of services they provide. I hope this review helps you make a good choice to use them for your needs."

"Terrible service; service person randomly walked the property spraying; many weeds left; multiple attempts to contact the Lafayette office - the phone number is now out of service and not working; tried to cancel 3 times; still getting billing for unwanted service; If the company would have provided standard, quality weed control we would still be a client. We need a good service for five yards."