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Franklin Pest Solutions
Bug and Insect Pest Control Service, Termite Pest Control Service, Commercial Pest Control for Bugs and Insects Service,
About us
Franklin Pest Solutions has been providing premier family and pet friendly solutions to homeowners and business owners' pest control needs for over 95 years. With offices in Michigan City, Hammond, Lafayette, Indianapolis, and New Albany, Franklin Pest Solutions is proud to serve and protect the health of our communities. Our staff are specially trained and certified bed bug and termite experts, mosquito experts, rodent control pros and so much more. Trusted for generations, we treat our customers the way we want to be treated. Realtors, property managers, food industry business, hospitality industry businesses and homeowners rely on Franklin's historical family business for superior results when it comes to pest inspections, IPM programs, and solving tough issues.
Business highlights
96 years of experience
Services we offer
IPM services, Structural pest control, VA Loan WDI Reports, bed bug control and prevention, commercial business plans, crawling & flying/stinging insect control, educational resource and more., insect identification, inspections, mosquito prevention, preventative maintenance programs, rodent control, termite control and prevention
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 0% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
Cheryl G.
Apr 2017
Very successful, and Mike, our tech, was amazing!!
Vicki N.
Jun 2016
unknown
Response from Franklin Pest Solutions
"Hi [Member Name Removed]! Thanks so much for your business. We're glad we could help. :) If you need anything at all along the way, please don't hesitate to reach out. We're here for you! Enjoy your summer. Best Regards, Janelle & All of Us at Cochnower Pest Control"
Michael J.
Mar 2016
unknown
Response from Franklin Pest Solutions
"Hi [Member Name Removed]! Thank you so much for your business and for your feedback. I'm so happy we could help with those wasps! If there's ever anything you need, please don't hesitate to reach out! We're here for you! Happy Easter and take care! Best Regards, Janelle & All of Us at Cochnower Pest Control"
Deidre S.
Dec 2015
unknown
Response from Franklin Pest Solutions
"Hello! Thank you so much for your business! Please don't hesitate to reach out if you need anything at all! Sincerely, Janelle & All of Us at Cochnower Pest Control"
Joseph R.
Oct 2015
It is a regular pest control and they have been excellent. They have been very quick to respond and proactive to check on our needs.
Response from Franklin Pest Solutions
"Hi [Member name]! Thank you so much for your business! We appreciate having you as our customer and we're always here for you if you need anything at all! Please don't hesitate to call if anything comes up. Until we see you next time, enjoy the holiday season! Best Regards, Janelle & Your Friends at Cochnower Pest Control"
Dawn S.
Sep 2015
After my initial experience, I was reticent about returning their calls. But when I was contacted through Angie's list by the Janelle Iaccino, the Marketing Director, I decided to give Cochnower a second chance. And, I'm writing now to tell you that I am glad I did. They came to my home and took my concerns seriously. They re-sprayed after consulting with me. I very much appreciated Cochnower taking that extra step to investigate where the initial service went wrong, and it's for that reason, I decided to revise my original review. These people demonstrated all that is right about the customer service. They felt that my experience did not portray the service they give, so they immediately attempted to contact me when they found out I was displeased. If I had let them know I was unhappy, I feel certain that General Manager John would have given me the attention I deserved from the beginning. It is for that reason that I accepted the offer for the free service this past weekend, but refused a second free service for next Spring. The gesture of wanting to prove to the customer that they are all about getting it right-- if not the first time, then the second time, is proof that Cochnower merits an extremely high mark. As I am all about customer loyalty for excellent customer service, I highly recommend this company for their customer service. I haven't seen even one wasp since their visit. But, if I do, I won't hesitate to call back. Thanks, Cochnower,
Response from Franklin Pest Solutions
"[removed member name], we can't thank you enough for your understanding and for being so transparent with us. We're humbled by the opportunity you gave us to redeem ourselves and show you how things should be done the right way. Thank you for your business, your honesty, and your support. It means the world to us to have you as our customer. We'll be here with bells on if something else comes up, so don't ever hesitate to reach out to any of us if you need anything at all! Our Sincerest Regards, Janelle & Your Friends at Cochnower Pest Control"
Dawn S.
Aug 2015
unknown
Linda Y.
Aug 2015
unknown
Response from Franklin Pest Solutions
"Hi [Member name removed]! Thank you so much for your business! We're glad it made a difference! No bugs is good news! Enjoy the rest of your summer and please don't hesitate to reach out whenever you need us! We're just one quick call away! Best Regards, Janelle & All of Us at Cochnower's Pest Control"
David R.
Apr 2015
unknown
Response from Franklin Pest Solutions
"Glad we could help out [member name removed]! Thank you for your business and for writing a review! We appreciate it! Best Regards, Janelle & All of Us at Cochnower Pest Control"
Matthew M.
Mar 2015
Cochnower was very responsive and competitive on price. We never had pest control and had each of the plans explained with a final recommendation. I was happy with the price and the friendly customer service.
Response from Franklin Pest Solutions
"[member name removed]! We're so happy we could help you out with choosing the best option for your home! Please don't ever hesitate to reach out if you have any activity in between your routine maintenance visits! We'll make sure we're there in a flash to take care of you! We appreciate your business and the time you took to write a review for us too! Thank you for everything and we'll see you at our next visit! Best Regards, Janelle & Your Friends at Cochnower Pest Control"
Vicki N.
Jan 2015
unknown
Response from Franklin Pest Solutions
"Hi [Members Name]! Thank you so much for your time in writing a review on your experience with us! It truly means a lot to us. We appreciate your business and will be here for you if you need us in the future! Please don't hesitate to reach out. Stay warm this winter! Best Regards, Janelle & All of Us at Cochnower Pest Control"
Kim K.
Oct 2014
unknown
Response from Franklin Pest Solutions
"Thank you for your business! And thank you for the straight A review! We really appreciate it. Kind Regards, Janelle & All of Us at Cochnower Pest Control"
Cynthia M.
Sep 2014
unknown
Response from Franklin Pest Solutions
"Hello! Thank you so much for your business and for taking time to leave a review of your experience with us! It means a lot! Please don't hesitate to reach out if you ever need us for anything. We're here for you! Til next time, take care! :) Sincerely, Janelle & All of Us at Cochnower Pest Control"
Jon S.
Aug 2014
Great service and effective treatment.
Response from Franklin Pest Solutions
"Hi (member name removed)! Thank you so much for the shining review! It means so much to us to hear your feedback. :) We appreciate your business and look forward to being here for you in the future if you need to call on us for anything! Until then, take care! Kindest Regards, Janelle & All of us at Cochnower Pest Control"
Kelly J.
Oct 2013
Employee rang our doorbell, introduced himself and politely explained what he would be doing. He then went about his work in a quick, efficient manner. The office staff is very friendly and professional as well.
Response from Franklin Pest Solutions
"Hello! Thank you so much for your business. We truly appreciate it! And thank you for taking the time to review us! I'm so glad we could help. We'll be here for you if you need us again in the future! Take Care. Best Regards, Janelle & All of us at Cochnower Pest Control"
Vicki N.
Sep 2013
It went very well--he provided needed information and more, was very courteous and professional, and within a day no more live crickets upstairs or downstairs, fewer outside and none in the garage!
Response from Franklin Pest Solutions
"Hello! Thanks very much for your review! It means a lot to us. We're so glad we could help out with the crickets and spiders (GROSS, right?!). We'll always be here for you if you need us in the future too! Best Regards, Janelle & All of Us at Cochnower's"
Jennette M.
Apr 2013
They didnt use anymore then they needed to and they didnt get any inside.
Response from Franklin Pest Solutions
"Hi! Thank you so much for your review. It means a lot to us to hear your feedback. :) We're so happy we could help keep your home protected! We'll always be here for you when you need us! Kind Regards, Janelle & All of us at Cochnower Pest Control"
Charlie K.
Nov 2012
We were very happy with Cochnower. We were completely pleased. They came out on time. They performed the exact services we wanted. We felt their price was perfect. I would certainly recommend them.
Response from Franklin Pest Solutions
"Hi Customer! Thanks so much for taking the time to share your thoughts on our services for you. It means a lot to us! We're so happy to take care of those nasty spiders for you. It's a real pleasure doing business with you! See you on our next visit! Best Regards, Janelle & All of us at Cochnower"
Chris B.
Nov 2012
Their service turned out just fine. They did a good job.
Response from Franklin Pest Solutions
"Hi Customer! Thanks so much for your comments! We're happy to be here for you whenever you need us. Thank you for your business! Take care. Best Regards, Janelle & All of us at Cochnower"
Janet B.
Oct 2012
They have been very good! They actually just called to schedule our annual inspection. They are very good about reminding us of any upcoming appointments. We have been very pleased with their service.
Response from Franklin Pest Solutions
"Hi Member! Thank you so much for taking the time to post your comments about your experience with us. It really means a lot to us! We're grateful for your service and will be here for you for years to come! Thanks for being our customer! Best Regards, Janelle & All of Us at Cochnower Pest Control"
Licensing
State Contractor License Requirements
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FAQ
Franklin Pest Solutions is currently rated 4.8 overall out of 5.
Franklin Pest Solutions accepts the following forms of payment: CreditCard
Yes, Franklin Pest Solutions offers free project estimates.
No, Franklin Pest Solutions does not offer eco-friendly accreditations.
No, Franklin Pest Solutions does not offer a senior discount.
No, Franklin Pest Solutions does not offer emergency services.
No, Franklin Pest Solutions does not offer warranties.