Trustworthy Appliance Service & Sales

"Hi [Member Name Removed], Thank you for reviewing our company concerning the repair of your dryer. We are happy that you are happy with us! Have a beautiful day!"

"Hi [Member Name Removed], Thank you so much for taking time to review our business. We're so grateful for you and wish you a long life of healthy appliances! If not, take $10.00 off your next repair as per Anita. :-)"

"Hi Mr. [Member Name Removed], Thank you for taking the time to review our company. It's so nice to hear that we did our job well. Have a beautiful day! Anita Trustworthy Appliance Service & Sales"

"Hi Ms. [Member Name Removed], This was resolved by the Service Manager by replacing the ice maker (even though it was over the warranty) and making sure that it was working properly. We understand that you changed your rating of our company to an A on Google. If you could upgrade this one as well we would appreciate it. Thank you for upgrading us. We love to have happy customers and try our very best. Have a beautiful day."

"Hi [Member Name Removed], Thank you for taking time to write a review of our company and happy we could help. Have a beautiful day :-) Anita"

"Thank you so much for your nice review of our business. We will continue to provide Trustworthy Service! Have a beautiful day!"

"Thank you for taking the time to review our business and for your very nice comments! We look forward to working with you in the future. Have a beautiful day! Anita"

"Hi [member name removed], Thank you for taking your time to post a nice review of our business. We're so happy we were able to resolve the problem. We hope your appliances continue to work properly for a long time, but if you have any trouble, we hope you'll give us a call again. Thank you, and have a beautiful day! Anita"

"[removed member name], I am Very sorry that you had problems with the washer you purchased from us on June 29th, 2015. It worked fine for us in the shop before we sold it to you and it worked fine every time our service tech came out to your home (July 13th, 2015, July 22nd, 2015, and July 30th, 2015). The tech even put an expensive control on the machine for good measure, just in case it was an intermittent problem. When you asked for a refund Friday, July 31st, 2015 you were told someone could pick up the machine on Monday and that I would call you beforehand on Monday morning to discuss the refund. When I called you that Monday morning, I was under the impression that the machine worked but you just didn’t want it anymore. That is why I stated there would be a restocking fee. When I understood that you were still having a problem with the machine, I decided to give you the benefit of the doubt and give you a full refund, even the delivery fee. I thought that was more than fair and that seemed to be satisfactory to you at the time. I am very sorry that our return process was not as smooth as you wanted, but we did give you a full refund and picked up the washer by the next business day at our own expense. We appreciate the service business that you have given us in the past and would appreciate the opportunity to serve you in the future. Sincerely, Jim Wood – Service Manager"

"Mr. {member name removed}, Our service tech went to your home as scheduled on 07/07/2015 to work on your whirlpool side by side refrigerator. He found the evaporator drain plugged causing it to leak water on the floor. He gave an estimate of $149.50 to repair the problem. He was there 1 hour and 20 minutes removing the ice and flushing out the drain. This job is more technical then it appears and requires knowledge and skill to properly flush out drain. I feel that the charge was fair based on the time and effort that was made. However I would be willing to give you a $20.00 off the next service call charge in the future. I will send you a coupon documenting this offer. We appreciate your business and hope to be able to serve you in the future."

"Thank you for taking the time to write a review of our company. I'm so glad we were able to get your refrigerator running again quickly. I'm sorry about the time you had to wait at home. Just a thought for next time: you can let the dispatcher know that you'd like for the technician to call to meet you there. We can give a time slot still, but he could call when he's on his way. That's the only way we can narrow that because we never know how long each call will take (some longer than others). Have a beautiful day! Anita"

"Hi (Removed member name), Thank you for posting a review of our business on Angie's List. It's always so nice to see that people share their experiences with others about local businesses. Whether good or bad, its helpful to our customer service. You gave us good scores! Much appreciated. Have a beautiful day! Anita Trustworthy Appliance Service & Sales"

"Hi Mr. [Member name removed], I'm sorry for the problems that occurred with your recent repair. Our procedure is to call our customers as soon as their ordered part is delivered to our office. The day you checked on your part, we showed that it had not arrived yet. Then, when it was located/delivered, the follow-up call was promptly scheduled. Unfortunately, there was a miscommunication about the scheduled day and time. Your understanding of the day and ours were different. It was understood by you to be the first day you waited, and our schedule showed it was actually the 2nd day out. Normally, we schedule morning calls for 8-12 and afternoon calls 1-5, so we have time allowed for calls that have more difficult problems and might take longer also. We like to have happy customers and try very hard for that to happen, but sometimes mistakes happen, and we hope you will forgive us our errors. Hopefully, if you need service again, things will work more efficiently and with clear communication. Please tell the office to apply a discount (as per Anita) the next time. Thank you for posting and thank you for allowing us another chance. Have a beautiful day."

"Hi [Member Name Removed], Thank you so much for writing a nice review of our company. I hope you were able to find a dehumidifier that meets your needs. Have a beautiful day! Anita Trustworthy Appliance Service & Sales"