Get matched with top outdoor light repair pros in Charlestown, IN

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"very good would call again"

"Steve did a great job on power washing my house. He was very professional and courteous. He arrived close to the time he said he would be here. I'm very pleased so far. I will be looking to hire him for future projects."

"Good people to work with and they do good work."

"Great experience. Came right out and gave the estimate. Did the job quickly and efficiently. Would recommend. Great guys."

"I actually run a large childcare/preschool. Rob and his entire crew installed roughly 20 cameras, ran data cable line for our internet/wifi, installed entry door security and security pads multiple doors to ensure security of the children when in their classroom. They provided us with an app on our phones to view people trying to enter our facility and the app also allows us to unlock our entry doors if someone needs to enter the school, without us having to be at the actual door. This has allowed so much freedom as before, we were stuck to watching the door incase someone needed to gain access. We also had some computer issues that they helped resolve by leading us in the right direction with new computer purchases. Anytime we have the smallest issue, they are quick to resolve it that same day. I have many friends who own/run daycares/preschools and I tell all of them about the services they provide. They are top notch and I promise if they can provide the service youâ re looking forâ ¦..they will deliver what you need and exceed all expectations."

"Called said they would be late like 10 minutes. Not a deal-breaker. But they did not show, called 2x finally reached them, gave excuses, etc. I was late for a very important meeting while waiting for them. Said would give a discount but them screwing up an appt for an estimate...sorry no thanks !!!!"

"I hired Cardinal Curbing in 2022 to seal our curbing and they did a great job. I contacted them in 2023 to again seal our cubing and after a month of texting back and forth it was scheduled for 8/23/23. I received a call from the owner stating they would not seal the curbing due to them not installing the curbing. This was NEVER an issue last year and was never brought up in the text communication prior to this years appointment. We even met with a lady in 2022 prior to our sealing of the curbing and she never stated anything about not sealing curbing they did not install. Very unprofessional."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."