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"He was working alone, and did a great job!"

"Had a check come out this morning to clean the sewer in the basement had several people out here in the past 13 years never had a problem with the cleaning. And yes they had to work at , running a smaller cutter . Then they went up in size to the large one , granted it took some time . But it was done in 45 minutes give or take. He shows up by himself worked at it for about 5 minutes started having problems I get all the others have had causing some help I thought they were just loading up the machine apparently never got through this to the center line gave up on it immediately and wanted to get paid which I did. Never even tried to run it back and forth like MasterRooter just poor work. manship and attitude. At 265 for the first 30 minutes, one person and then just give up in the first 10 minutes. Master policy is 225 for as long as the job takes and if they can not get it they charge you $100 and of course they got it . Did four runs to the main . They never even pulled out a root "

"Extremely fast service! Brian came within the hour of us calling to repair a main water line break in our front yard. His prices were extremely fair and he got the job done quickly."

"My experience was great with this company until today. They came out at the end of September, messages I have is September 25th, but not 100% sure on the actual date they came out and completed demo. Long story short, we had a bad experience with our insurance adjuster at our insurance company. Keep in mind, that I had kept Grant informed every step of the way of this process. The lady that was helping us was either fired or quit, which delayed our claim being approved. We waited a couple of weeks, trying to get in touch with our adjuster to see what was going on. We were finally assigned a new adjuster. I had to send her everything as she didn't have any of the documents/pictures/information on the claim. I let Grant know that we were assigned a new claims adjuster and that they stated it was approved. The insurance company just had to wait for them to sign off. This was Thursday, November 7th. Yesterday, November 12th, I was able to finally sign the docs with the insurance company. They stated we would have the check 5-7 business days. Again, I let Grant know via text of all this communication. Today, he called me and was extremely aggressive on the phone. Stating that I am past due 30 days and that I need to pay him immediately. Stated there is interest on my invoice that I need to pay. I wasn't aware that I would be charged interest, or I would have paid Rapid Dry a long time ago. The way he spoke to me on the phone would bring the negative side out of anyone that he talked to this way. He stated that he was extremely busy and that he had taken over 2K phone calls and didn't know if he had talked to me or not. My issue is that I have been communicating with him this entire time that we were having issues with our insurance company, and he didn't say anything about the invoice accumulating interest. I have text messages showing that I have been keeping him updated on the status of the claim. I will never use his company again nor will I EVER refer them to anyone. Not because of the work that they did, because this was good, but merely due to how he spoke to me and how aggressive he was on the phone when he just called me. Grant literally was screaming at me. After 10 minutes of a phone call with someone yelling at you and being aggressive, I think about anyone would react to this. I am extremely taken back at the way he handled himself and represented the company in the way he called me and how aggressive he was."

"Great service, I always use him for plumbing services, always on time and fair pricing."

"No my bathroom stools don't flush right now."

"It was excellent, they were very professional and on time. I would highly recommend them."

"I’ve used Smith General Contracting twice. Both times were for shingles blown off my roof because of high winds. First time, everything went well. It was raining and needed a responsive service and they showed up within an hour. Fixed it but the cost I thought was extreme for replacing 3 shingles. Second time was this past week where 3 shingles again were ripped off. Wasn’t happy to use them again but no one else even called me back. So they are responsive! But they decided to replace several more, including the area they already worked on earlier in the year. They tell me I need a new roof and I should put in an insurance claim. They again charge me a massive amount of money for 2 hours of work. The son calls Gary after I complain who starts saying his employees make $35/hr, material cost, and taxes. Well added it up and added an extra hour of service time because they had to run and get a packet of shingles. Took them another 30 minutes, but I add an hour. What he charged me was $200 more than the numbers he threw at me during our conversation. Ridiculous. He says you around on Saturday? I say yes. Says I’ll be out at 8:30 AM sharp. We’ll walk the roof, take pictures, and get an estimate for an insurance claim. He ghosted us. No call, didn’t even show up. Steer clear of this company unless you want to overpay and be treated poorly."

"It was fantastic. They installed a new HVAC for us and were on time and got everything done as expected. They had the best price for the grade of furnace and AC they installed. My husband met Mr. Collins face-to-face for the quote and liked him. I got to talk with him over-the-phone and he answered all my questions. Now that it is a year after the initial installation, everything is still working fantastic. Our electric and gas bills went down by 25-40% when I compare this past years bills to a year prior to that. My husband is a huge fan of this company, and now that we are moving to another place, he wants them to do the work for our new place."