Smith General Contracting Inc

I’ve used Smith General Contracting twice. Both times were for shingles blown off my roof because of high winds. First time, everything went well. It was raining and needed a responsive service and they showed up within an hour. Fixed it but the cost I thought was extreme for replacing 3 shingles. Second time was this past week where 3 shingles again were ripped off. Wasn’t happy to use them again but no one else even called me back. So they are responsive! But they decided to replace several more, including the area they already worked on earlier in the year. They tell me I need a new roof and I should put in an insurance claim. They again charge me a massive amount of money for 2 hours of work. The son calls Gary after I complain who starts saying his employees make $35/hr, material cost, and taxes. Well added it up and added an extra hour of service time because they had to run and get a packet of shingles. Took them another 30 minutes, but I add an hour. What he charged me was $200 more than the numbers he threw at me during our conversation. Ridiculous. He says you around on Saturday? I say yes. Says I’ll be out at 8:30 AM sharp. We’ll walk the roof, take pictures, and get an estimate for an insurance claim. He ghosted us. No call, didn’t even show up. Steer clear of this company unless you want to overpay and be treated poorly.

They did all the work that was contracted to do.

All the work was done great...We hired them for the gutters and roof another time, and they are the best roofers and hire a great sub-contractor for the gutter work.

I called Smith General contracting to ask about putting new gutters on my home. They were extremely friendly, informative and responsive, and not to mention, very fast. They are clearly inundated with other business but they made me feel like my job was just as important as any others. When they came and quoted the job, I gave them plenty of opportunity to over-sell and they didn't. They were straight-forward an honest about what I needed to do sooner than later. They clearly understand the full spectrum of customer service. These guys run a solid operation. The contractors they hire were also extremely friendly and professional. It seemed like everyone went the extra mile rather than do the bare minimum. I will absolutely hire them again.

The putting in the new roof was good but they put the chimney down. All they did put a piece plywood on top of chimney and now we have moisture in our paddy and mold up there now. My gutter was also gone so I refused to give them first payment. I complained them about the chimney and they did not offer anything to solve the issue.

Best roofer in Springfield and did an excellent job on the gutters.

We want to keep an excellent looking building, there was a small problem with the gutters after installation, Gary Smith and Seth worked it out with me and came back within two weeks and fixed the problem. This was for the gutter work....small problem worked out, end result great gutter system....looks and functions great. For the roofing work, we had them do the roof on a multiunit building last year....I got three bids...they were priced pretty much the same as the other two bids....Smith Contracting brought a large crew and had the work done in two days, the other two bids from local roofers were nearly the same price (same product line for one, different product line for the other ) but the work was going to take a week. Smith also cleaned up the property as part of the contracting. I believe smith general contracting is the best roofer in the city...never have we had a problem.....the roof work went totally smooth....they are great....as I said the gutter work there was a small problem but they worked it out to our satisfaction within 2 weeks. I highly recommend Smith General Contracting...I think they are great.. Plus they upgraded the warranty now we have a labor and materials warranty for 15 years and a prorated warranty for 50 years and Smith General Contracting upgraded the warranty for free.

They did not show up to give estimate and did not call back.

said they would be here here at 6am.they and they where. a a great job'

Upgraded gutters on a corner of my roof where existing gutters were unable to handle capacity.

They did an excellent job of rebuilding the chimney and repairing the roof. The were clean and fast. No debris was left from the tear down of the old chimney. They did an excellent job of cleaning up and had the new chimney built in record time. They arrived early in the morning with a full crew and the new chimney was completed and they were gone by around noon. We couldn't be more pleased with their service.

It was excellent. They showed up when they said they would. They finished in 5 1/2 hours(they came at 6am and ended at 11:25 am.). They were very efficient. It was the best laid out plan I've ever seen.

Perfect. Called them, they came and took pictures and sent them to me and told me what they were doing; done fast!

When I requested the bid they were very prompt in coming out to my house for the estimate. When it was time to actually perform the service we had some trouble getting the date set. They wanted to come out and tear my roof and gutters off when there was rain in the forecast. I wanted them to wait because they said it would take a week to get the gutters back on since they use a different company to replace gutters. I didn't want my house to be without gutters when there was a possibility of rain all week, so it took about 2 weeks of not knowing when they would come out, partly due to weather and also due to them not calling me to let me know when they would be out. When they finally were able to start work, they had to replace some of the wood because it was rotten. They said my chimney was built improperly and was allowing rainwater under the roof. They also put a temporary fix on the chimney. I was not impressed by the supervisor who was sitting on the roof threatening to fire a couple of his employees for being late. Overall they did a great job and I'm very happy with my roof. Their bid was one of the lowest that I looked at and the quality of the work was great. I also liked that they didn't ask for any payment up front.

great, a large crew showed up on a Friday began work right away and came back on Saturday and finished the job. They do good work at a good price.

After my call, they sent someone out the same day to allegedly "measure" the roofs. I then met with the owner that night & he gave me the written estimate which included, at an addtional cost, a certification from Certainteed that would extend my warranty. However, during this meeting, the owner never got out of his truck to talk to me or give me the estimate; I stood at the side of his truck. At that time, he said that "he bid the job low because he wanted the work." The estimate was around $6,000. The estimate seemed reasonable based on my experience with roofing costs & based on the reviews on Angie's List. So, I agreed to go with them and decided to do the extended certification. They also accepted my Angie's List coupon. We then arranged for them to come back in 3 days to come & do the work. They arrived that date on time at 6 a.m. They immediately began tearing off my roof & the owner gave me another copy of the estimate for the work. Still $6,000. By 7:30 a.m., the roof was off; by 8:30 a.m., the roof was felted. They placed tarps down for debris collection. However, without my permission or notification, they tore out a yard ornament & a wired landscape light. RP Lumber delivered the shingles & I saw them stack the shingles onto the roof. They started shingling around 8:30. I had work committments & had to leave around 9. I received two voicemails from the owner at 10:29 & 10:58 stating that "they had mismeassured the roof & had to send workers to go get more shingles 2 different times." I'd like to believe the "mismeasurement" was an honest mistake especially since none of the other reviews on Angie's List at the time had mentioned such a problem. However, how does a company whose job it is to measure and whose work is based on those measurements, mismeasure a roof that hadnt changed in any form since the date of the estimate and no addition to the scope of work had been requested? I called the owner and asked what had happened & he said he had no clue how it happened, but that they would be done by noon & he would leave me the "new bill" in my mailbox. I went home at 1:15 p.m., no bill in the mailbox & the satellite cord, which they said they would reattach to the roof, was still hanging off the side of the roof. I called the owner & he sent 2 guys out to give me the new bill & fix the cord. When I came home at 5:05 p.m, the roof was done. The new bill was $7,500. When I inquired further about the measuring of the roof, I was told that the person who did it had been working for the company for over 5 years & that he had gone through the estimate again & couldn't figure out where he had messed up. I had relied on their statements & written estimate stating the amount of squares they needed to roof the house & attached garage. They were the supposed professionals; not me. I called Gloria at Smith and complained about the increased cost; especially since it was their fault not mine. She reduced the additional cost by half. They claimed they ran a metal detector around the house to find errant nails. I found over a dozen nails in the driveway, sidewalk, gutters, and perimeter of the house; all locations that the metal detector should have swept. Also, because the roofers smoked the whole time, there were cigarette butts everywhere to pick up. Additionally, they used ladders to get to & from the roof. In the locations where they placed the ladders, they scuffed the paint off of my gutters & fascia because the ends of the ladders hadn't been wrapped. I was told on August 24, the day I paid my bill, that I would have the roof certification within 6-8 weeks. I called Smith on October 30, because I hadn't received it. Gloria told me she hadn't sumbitted it to Certainteed, but that she'd work on it within the next couple of weeks. I called on December 4 to check on it, Gloria stated she that she had allegedly submitted it to Certainteed on November 19. I called on April 1, 2013, to check again since I still hadn't received it. Gloria stated that she allegedly contacted Certainteed & that I should be receiving it within the next 7-10 days. I asked her that if I don't get it should I contact her or Certainteed. She said to contact her because "Certainteed doesnt like to deal with customers one-on-one." It is close to being a year since this whole thing started and its still not finished. It shouldn't take a year to obtain a cerification. As for whether I'd use them again, I marked yes, but that's only because of the extended warranty; assuming I ever get it.

They came and said they could fix cracks in our brick siding. They fixed it once, cracks came back. Charged us to fix it a second time, and that fixed failed. Then, would not return phone calls and then when he finally did he chuckled and said "Go ahead and call the BBB, I really don't care." RUDE DO NOT USE

Called Smith and two others, one didnt show and the others bid was $800. more than Smith for the exact same job plus the other company couldn't do the work as soon as I wanted. Called Smith for an estimate, he arrived at the agreed time looked over the house went to his truck and came back with a PRINTED OUT sheet with detailed estimate. I called Smith back on the next Monday and asked when they could do the job, he said tomorrow, Tuesday. I watched them do the job from start to finish. Great experience. I highly recommend Smith construction for roofing.

I called several companies for estimates and Smith was the first to respond. The person that came was on time and very knowledgeable of the work needed to be done. He quickly measured and checked out the entire roof and generated an estimate onsite.

They were very quick and efficient for putting the new roof on. The quality of the work is also excellent. The follow up could have been better but they still do good work.

Overall our experience with Smith General Contracting was very positive. While Smith wasn't the least expensive roofing contractor by far, we chose them for the quality of materials used, their willingness to negotiate price and their warranties provided. We also heard word-of-mouth recommendations from other satisfied customers of theirs. Also, unlike ANY of the other companies we considered, Smith required NO deposit whatsoever; you pay when they are finished and you're satisfied with their work. They were extremely neat an orderly throughout the entire process and swept up what little mess was left on our deck.I would loved to have given them straight A's across the board but I had to give them a B for professionalism simply because Mr. Smith made a few loud negative remarks about other roofing contractors while doing our job. We feel those comments would have been better discussed in the privacy of Smith's own offices.

I contacted this company through Angie's List and they responded the next day with an email to set up an appointment. The estimator Seth was professional and personable. He measured the roof, provided information, answered my questions, and printed out the estimate from a laptop/printer in his truck. He was efficient, yet patient with my many questions. He suggested that I have my brick chimney removed and install a furnace pipe in its place also. His estimate was in the middle of the five I received. I was comfortable with the price and the detail in the estimate. The company uses CertainTeed brand shingles and after researching them it was the brand I wanted to go with. I was ready to choose this company, but decided not to after speaking to a contractor I knew through church who had reservations about the company. I called and spoke to the owner Gary Smith about my concerns. I appreciate that he listened to my concerns and answered my questions, however, I still felt uncomfortable using the company. I also checked the company's license online and found that it was fined last year. I was hesitant to take the chance as I have a limited budget and can only do the job once and don't want any surprises that cost me more than the estimate I has given. If I had more time to decide, I may have asked for references and called them for additional information, but I needed to make a decision right away as my roof is currently leaking.

After no contact for 2-3 weeks, I called Mr. Smith. He said that his estimator was not in the office and he would check with him when he got in and call me back. One week later I had heard nothing so I called Mr. Smith again and he said we certainly needed to discuss the job so we were all on the same page as to what needed to be done. He asked if my wife and I would be home the next (Friday) morning and I said we would be. We agreed that he and his estimator would call us. We received no phone call Friday. After no phone call, I finally called his estimator directly. His estimator seemed surprised, telling me he was under the impression that the company had become busy and was no longer interested in doing the job. After I expressed surprise, given the statements of Mr. Smith the past two weeks, he said he would speak to Mr. Smith and they would call me. It is now approaching two months later and I still have not had a return call. They did an excellent job on my chimney, which hasn't leaked a drop since they fixed it. They deserved the "A" review I gave them for it. However, because of this experience, I can no longer recommend them.

I obtained three estimates for this job. I was impressed by Smith?s professionalism and their honesty about what would be required. They did not attempt to lowball us in order to get the job, and then add in higher costs later. Another contractor attempted to persuade us that we might be able to get insurance money to cover part of the cost, though we knew this to be very unlikely. He also seemed to inflate his estimate accordingly. Another issue was the fact that we wanted shingles that would qualify for the energy tax credit. The other two estimators insisted that they would be much more expensive than the other shingles. Smith gave them to us for the same price. When they came to do the job, which as you can imagine was enormous, they brought their entire crew. On the first day they stripped off all of the old roof, got on the new decking, and put on the initial underlayer. I believe they would have completed the job in one day had it not started to rain that afternoon. However, they finished by shingling the next morning with a half crew. The men were all full-time, year-round, permanent hires, and it showed. Their skills were amazing. They did the job fast and well, and they cleaned up after themselves. Where a little extra improvement was needed, they did it. I noticed after they left that they had added extra spikes on some of the gutters to keep them from sagging. And they painted all the roof protrusions to match the shingles. In a word: IMPRESSIVE.

Great service. Called one afternoon and the job was completed by 11:30 the next morning. Brought several experienced workers and completed the job quickly and professionally. Couldn't be happier.