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"Steve did an absolutely beautiful job, and I couldn't be happier with it! He came to the house (which was so convenient) and his pricing was very reasonable. He was courteous, punctual, professional, and a true craftsman. My ottoman especially had so many cracks and Steve did wonders with it. I will certainly 100% hire him again for any project and I highly recommend his work."

"Great! Great service, expert workmanship, money well spent, and finished job before due date. I would use Universal Upholstering Inc. again with all my upholstering projects."

"I am on a long-term stay in a nearby hotel who uses Royal Majestic as their laundromat. the first time I received my clothes, I noticed a really odd barcode sticker on the inside of my shirt. when I tried to remove it, the fabric of the shirt started to tear. all of my clothing was stuck with this heat-glued sticker. I requested multiple times on the laundry inventory slip to please remove the stickers before returning the items to me. my requests were ignored each time. I spoke to the hotel desk staff, who called Royal Majestic on my behalf requesting the same. those requests were also ignored each time. when I called to complain to a manager, I spoke to the owner, Tim. Tim was really great at speaking over me and interrupting me to explain that the stickers are used to track the items in their facility. he also kindly explained that they would not be interested in removing the stickers before returning the items as, quote, "they are meant to be permanent." so, cool, when (as if) I give you my Burberry coat, you're going to put a permanent barcode on it? oof. 1) Tim's bedside manner needs some work. I was not aggressive or angry. each time he interrupted me I asked if I could please finish my sentence. of course those requests were ignored (just like my others!). 2) heat glue stickers do not belong on my clothing. I expect a laundry service to launder; not to affix some permanent barcode to my shirt. if I went to a mechanic shop to have the oil changed, and my car was returned to me with a barcode bumper sticker, I'd be similarly upset. you can apply this metaphor to any situation and see how ridiculous this practice is. 3) I have used laundry services all over the world and I've never seen this before. Royal Majestic's claims of "European standards" are a joke. every other place in the world uses a little tag though a buttonhole or beltloop, or even safety pinned to the article of clothing. I would never assume so much as to *damage my customer's property* like these folks have. Tim, please expect a chargeback from me. I was on the fence about this until I spoke to you, but your tone sealed the deal."

"The one star is for my designer who was great - everything else after that initial meeting has been a disaster. I ordered my drapes from Smith and Noble which has now been taken over by 3 day blinds. You cannot currently book installations. You have to give the scheduler a few options that work for you, and then wait for the install department to confirm your choice. I have been waiting for 10 days for someone to confirm my appointment and despite numerous follow up calls, I have not made any progress. I was told during one of these calls that There are currently no installers that work the area to hang the blinds up. No-one is able to help, and management don't return calls."