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Appliance Marshall Repair Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel Installation,
About us
Free quotes/ estimates given over the phone. Factory authorized for Bosch, Miele, Thermador, Viking, Gaggenau, Siemens, Marvel, Blue Star, Five Star, Zephyr, Scotsman, Asko, Ariston, Fisher & Paykel, ULine, DCS, Eurotech, Creda, Fagor, Foster, Garland, Liebherr, NXR, Regency, Sirius, Smeg USA, Sterling, Venmar, Wolf Range, and more! Appliance Marshall Repair is a reputable and reliable service company providing appliance service on all appliance brands and models. We pride ourselves in offering service on all domestic and foreign brands, custom, high-end and built ins .
Business highlights
17 years of experience
Services we offer
Appliance repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.879 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 3% |
Showing 1-25 of 79 reviews
MARIA M.
Aug 2022
It was great working with this company. Scheduling was easy and Dave arrived at my home in a very timely manner. He was terrific. He took apart my over the range microwave and determined that it could not be repaired because the necessary piece of equipment was no longer made (the microwave is from 2001.) Without me asking him to do so, he went online and showed me some similar microwaves that would fit the space. He also opened my dishwasher and looked inside (again unprompted.) He told me I was using too much detergent (way too much!) and recommended the type I should be using. He also told me how to clean the interior and fished out some broken glass from the mechanism at the bottom. I will definitely do what he said and will save money in the process! Overall, it was a great experience and I would definitely hire this company again.
Fred F.
Mar 2022
Called this company after finding out that ABI could not come out to assess the problem for two weeks. Appliance Marshal Repair was able set a home appointment with me within two days. Brian, the service rep. showed up early and found the problem within 10 minutes. Ordered the part need the next day. Will contact me when the part comes in to schedule a another appointment.
Rob D.
Oct 2020
DO NOT USE!!! They only temporarily fix problems only to have the problem reappear again. They will not honor there service warranty. They will flat out tell you no after you pay them! The rep that answers the phone is the most rudest person I’ve ever spoken to. She answers phones for a living but yet you would think she is in charge of the free world with her attitude.
Bob B.
Jul 2017
Good price, Great service. Prompt, courteous and knowledgable.
Response from Appliance Marshall Repair Inc
"Thank you so much for taking the time to post your review. We greatly appreciate our customers and their feedback!"
Stuart W.
Apr 2017
Excellent service & real "know how!" Very professional and extremely competent, Marshall Repair also demonstrates honesty and innovation. The ice maker is working good as new! Due to a tight backsplash beneath the microwave, ABT was reluctant to install the brand new unit we purchased from them. I started searching for tile cutter, then thought to call Marshall. After removing the old microwave in pieces, Marshall professionally installed the new unit without disturbing the tile/backsplash. This team is top-notch! We understand their specialty is also dishwasher repair.
David P.
Apr 2017
It went well. The final bill was less than the estimate. It's been about 6 months since the work was done and no problems.
George G.
Jan 2017
This is the second time I've used Appliance Marshall Repair. They again blew me away with their very personalized service, their professionalism and the quality of their work. I was not as descriptive with the issue as I should have been, but the technician was able to quickly determine what was wrong and make the needed repair. Their pricing is very fair, and their responsiveness is always great. Thank you again!!!
Benedict D.
Dec 2016
Service took longer than expected since technician was not proficient with tools. And then they told me it'll take weeks to get the parts in to fix the appliance. At the end, decided to just purchase a new range instead of getting it fixed.
Maureen M.
Nov 2016
Of course this happened just as I was leaving town, so I made arrangments while I was out of town for Appliance Marshall Repair to come to my house on my first day home after my trip. They were very accommodating. I scheduled the date and requested the service window be after 9:30am. They were happy to comply, and confirmed my appointment and time window the day prior. As promised, the service person (David) called prior to his arrival at my house. He was on time, very nice and professional, and got to work immediately examining my dryer. He found the source of the fire (in an electrical component), but also found that the belt and door hinges were soon to be a problem. He didn't have the replacement parts on his truck, but since the dryer was nearly ten years old, and the repairs/parts would cost nearly $500, I opted to simply purchase a new dryer. David accepted my Angie's List coupon for 10% off the service call. I was very happy with the company, with David, and my experience overall, and would definitely use Appliance Marshall Repair again.
LOIS K.
Oct 2016
unknown
Tammy A.
Oct 2016
Great. On time and great job.
Allison W.
Oct 2016
Wonderful. These guys really knew their stuff. The owner had extensive knowledge of history for the all sorts of different type of appliances - new and old. Great job!
Stephen B.
Jul 2016
Dave from Appliance Marshall arrived at the designated time of 5:30 to determine the reason that our fairly new GE Hydrowave washer was not completing its wash/rinse cycles. He removed the front panel and ran a very thorough battery of tests on the washer and its various parts. After spending about 3 hours of testing, he gave us his diagnosis and estimated costs for parts and labor. In the end, we decided that it would be in our best interest to invest in a brand new washer. We were impressed with Dave's professionalism. He seemed to be very knowledgeable as well as personable. We appreciated that he took his time to determine the problem and in providing us with a fair assessment of the required costs. We were very satisfied with this service call and would not hesitate to use them again in the future!
Vito B.
Jun 2016
unknown
Jason H.
May 2016
They addressed the issues with the washing machine and seemed to take care of the loud noise. The service was very well done and I would highly recommend them.
Paul L.
Mar 2016
Marshall was courteous, punctual, and explained everything thoroughly. He really is an expert on these appliances. He repaired the convection elements and hinges on our double oven as well as the evaporator on our fridge and ice bin in the freezer, along with other minor things like clock and light bulbs. Our appliances are running perfectly and Marshall informed us that they should last for another 15-20 years. The repair was a great investment. He even dropped by a few days early to add more freon to our fridge to make it through the weekend before he came to repair it.
Robert H.
Mar 2016
Friendly and efficient person when making appointment. Received call prior to service date with estimate on arrival time. Chris, the serviceman, arrived on time and gave me a price estimate once he determined the problem. He had the dryer working in no time and was very pleasant. We will definitely be calling them again for future services on our large appliances.
Nilesh R.
Jan 2016
We have 2 dishdrawers and the top dishdrawer was leaking water. Upon inspection Dave said that it would cost us about 650$ just for parts to fix the leak and change the motor on both dishdrawers. So he suggested to instead buy a new one which makes sense. There was absolutely nothing wrong with the bottom dishdrawer so I could have kept using just the bottom one. By the time he was done he had messed up my bottom dishdrawer and its not working as well. While trying to diagnose the leak for the top dishdrawer the water went below the bottom dishdrawer it seems and flood indicator is now on and now my working bottom dishdrawer is also not functioning. So not only did he charge me 100$ for the top dishdrawer to fix nothing he also broke my bottom dishdrawer and went without any promises of fixing it. So now I have to buy one dishwasher urgently which I could have easily postponed working on only one dishdrawer.
I will never call them again.
I will never call them again.
Response from Appliance Marshall Repair Inc
"We are sorry to hear of your disappointment. We are also sorry that you did not to call our office to report your displeasure and/or discuss your situation. As is indicated on the estimate you were left, both units were having issues, while the bottom unit wasn't visibly acting up yet, it was not operating properly upon arrival. Our technician diagnosed the unit properly and indicated on his paperwork, that both your upper and lower units have worn lids (causing leaks), and have worn motors, as well as lid actuators which prevent the lids from pulling tight and sealing properly. He also stated that it needs the main control board. The situation existed prior to our tech arriving, he did not cause the failure of your dishwasher. The parts were worn from years of use. Our technician went through proper testing procedures. It was necessary to power down the unit, as can be verified by F & P. After having followed factory protocol, we stand behind our technician's finding. You only paid for diagnosis as the cost of repairs on your 12 year old machine exceeds the value of the unit at it's age. We are sorry to we had to be the bearer of bad news, but rest assured, we are not the cause of it."
George G.
Dec 2015
It turns out my daughter had overloaded the dryer and stretched the belt. Stretching the belt caused a belt break sensor to stop the motor from running (safety feature to prevent damage to the motor or a fire). Marshall was able to accurately diagnose the issue over the phone - and gave me a very accurate estimate for repair. He responded within a few days (it was Christmas and his schedule was full) and was able to do a complete overhaul on my dryer (replace the belt, reset the sensor and disassemble all of the major components to vacuum/clean out all of the accumulated lint). It was very clear he was familiar with my dryer, and worked very quickly/efficiently. I actually paid less than I'd been quoted - which made me exceptionally happy. I highly recommend Appliance Marshall Repair.
Sharron M.
Nov 2015
unknown
LYNN L.
Nov 2015
The oven would start to heat up & then shut itself down.
First the tech told me he could get a replacement control board for 500.00.
Called me later and said he could not obtain a new control board but could repair it for 500.00.
I guess he was just trying to find my price point.
Isolating a problem on a 20 yr old control board would not be worth that amount of money as something else could go wrong, it is after all, a 20yr old board.
95.00 was a lot of money for that result.
Decided to buy a new oven.
First the tech told me he could get a replacement control board for 500.00.
Called me later and said he could not obtain a new control board but could repair it for 500.00.
I guess he was just trying to find my price point.
Isolating a problem on a 20 yr old control board would not be worth that amount of money as something else could go wrong, it is after all, a 20yr old board.
95.00 was a lot of money for that result.
Decided to buy a new oven.
Response from Appliance Marshall Repair Inc
"We're sorry to hear that you were not pleased with our findings. However, we absolutely do not operate in the fashion you have implied. We would not try to find a customer's price point. It would be very detrimental to our business. We provided a prompt response and did the best possible to locate a new part for your unit, and when we found we weren't able to, we contacted our re-builder, still trying to resolve your situation. We do not set their prices, we just have to work with them. We are sorry that you're decision left you unhappy enough that more than a half a year later, you choose to post your displeasure here, rather than calling our office to discuss this. We could only diagnose your unit, not repair it, and that is all you were billed for. That fee was explained prior to your appointment."
Marilyn B.
Sep 2015
unknown
Carlos R.
Sep 2015
unknown
Kathleen M.
Aug 2015
Marshall was honest and accurate and diagnosed our problem over the phone. He had worked on the same machine days prior and was familiar with it. His employee was respectful and personable. Shortly after the repair we knocked the machine out of balance (it has adjustable legs we didn't know about). Marshall came back himself to set the machine at no additional cost.
Response from Appliance Marshall Repair Inc
"Thank you very much. We are happy to be of service and happy to hear all is well!"
James M.
May 2015
He showed up when he said he would. he got right to the problem. he explained the problem, and he fixed it. He had to drain the washer and then clean out the clogged drain.
Response from Appliance Marshall Repair Inc
"Thank you very much for taking the time to let us know you are pleased. We are very happy to be of service!"
Licensing
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FAQ
Appliance Marshall Repair Inc is currently rated 4.8 overall out of 5.
Appliance Marshall Repair Inc accepts the following forms of payment: CreditCard
Yes, Appliance Marshall Repair Inc offers free project estimates.
No, Appliance Marshall Repair Inc does not offer eco-friendly accreditations.
No, Appliance Marshall Repair Inc does not offer a senior discount.
No, Appliance Marshall Repair Inc does not offer emergency services.
No, Appliance Marshall Repair Inc does not offer warranties.