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"Ill keep this as short as i can, which isn't short given the multitude of screw ups on Tigers part. Overall the turn time was good and setting the appointment was easy, however the experience left ALOT to be desired. The initial person who took my call did not properly record the issue as described resulting in the first tech being unprepared to resolve the issue and a subsequent visit from an advisor. The advisor drew up several service offerings and made a few recommendations for upgrades and enhancements to our existing system, including pointing out a possible safety issue. As part of that she made mention that they would have to remove a small portion of dry wall in the upstairs laundry closet to complete the flexible duct work which we agreed to. She scheduled the appointment for the work to be completed monday (it could have been done friday had the first call taker properly recorded the issue). The technician that showed up on monday was friendly enough however was unprepared to complete the work. Instead of a small hole in my laundry closet the duct work resulted in a hole in my kitchen ceiling spanning half the width of the kitchen, way more intrusive than what the advisor had set us up for. The technician also asked for my assistance multiple times, including to help pull duct work, which if im paying for a service, why do i have to help perform the service? The technician was also unprepared to clean up after himself as he needed to borrow my shop vac, paper towels, and cleaning spray. I guess his shop vac had been damaged on a previous job (again why am i paying you?). The technician also failed to perform all of the work that was paid for days in advance, more specifically they did not cap off the open flue from an old furnace which is a service that had been prepaid with the advisor. When asked about this the technician said he did not have the part, but if he came across one would "drop it off". After realizing this tiger was called requesting a refund for the unperformed work, at which point we were told "it could take up to a week for the supervisor to contact you to process that". Really? Your supervisors are too busy to ensure customer satisfaction in a timely manner, but you sure can come take someones money in less than 48 hours no problem.... I would not recommend them to anyone and definitely will not be using them again for anything. Attached is a picture of the small hole i was told would be left in my laundry closet. Please not that by laundry closet it ended up being kitchen ceiling, and by small hole, it was halfway across the kitchen."

"Good work"

"Had a check come out this morning to clean the sewer in the basement had several people out here in the past 13 years never had a problem with the cleaning. And yes they had to work at , running a smaller cutter . Then they went up in size to the large one , granted it took some time . But it was done in 45 minutes give or take. He shows up by himself worked at it for about 5 minutes started having problems I get all the others have had causing some help I thought they were just loading up the machine apparently never got through this to the center line gave up on it immediately and wanted to get paid which I did. Never even tried to run it back and forth like MasterRooter just poor work. manship and attitude. At 265 for the first 30 minutes, one person and then just give up in the first 10 minutes. Master policy is 225 for as long as the job takes and if they can not get it they charge you $100 and of course they got it . Did four runs to the main . They never even pulled out a root "

"My basement has always leaked and was never dry. I called Donnie Felton, who was highly recommended by a few friends, he was very knowledgeable and explained exactly what he would do step by step. He showed up the following week and completed the job in two days. My basement is now dry and does not see a drop of water even during the heaviest rain. I love not seeing any water in my basement. I would highly recommend Donnie Felton."

"Super helpful"

"They do AMAZING work. Efficient and the project was exactly as I requested."