work was excellent

Work was not performed

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They did not show up when they were supposed to.

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Arrived about 10 minutes early for appointment. Service rep asked for keys and pulled the car in right away for repair. I waited in the lobby, which is comfortable. They have a coffee machine but I had brought my own. I had also brought my own reading material as I knew it would be at least 30 to 40 minutes. It was 40 minutes when he came back with my keys and had finished the repair. He went over the warranty information with me a little(the rep I talked with on the phone had told me about the warranty in more detail) and put the receipt in the warranty packet. I received a discount due to being a State Farm insurance holder. He washed the car once finished with the work. They would have vacuumed but I had just done that earlier in the day, so it didn't need it. Upon arriving to my car, I looked for area of repair and it took me a minute to find it. The ding was in the middle of the windshield, so even before it was repaired, you really had to look for it. It now looks like a small drop of super glue but I doubt anyone would even notice unless they are looking really hard for it on purpose. They did a great job! Fast, efficient, and affordable.

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Would have had next day service had I been available.  Sent picture of technician in e-mail so that we would recognize him.  Called before he came.  Introduced himself.  Replaced windshield.  Described warranty details and left brochure.  He even vacuumed the floors in the front seat.  Did a great job.



(Insurance paid the balance.)

The Safelite representative setup a date for the company to visit my home. Because there were two cracks, I chose not to drive my primary car until the chip was repaired. The technician called himself to setup the appointment time. I was at work and told the tech I would meet him at the house. Because I knew the tech was coming, I placed the car in the driveway instead of in the garage and my son was home just in case there were questions. When I arrived at the house, the tech was already prepping the car. After a short time, the tech asked me inspect his work before signing any documentation. He explained the service he provided and provided me with the disclaimer. There was no charge and the car looks almost perfect. One spot where the windshild was chipped is noticeable if you know where to look and what to look for, but the other spot was repaired back to new.

It went very well. THey offered to come to my home to do it but I elected to go to their service site. Didn't wait too long.