Sutton's
About us
Sutton Roofing & Siding was started in 1946 by Edsel & Mayme Sutton in Springfield Illinois. Edsel sold the work and Mayme ran the business. They had an installer and focused solely on Roofing and Siding. In those days, there were only a handful of colors to offer customers. The Sutton’s prided themselves on using the highest quality materials and installation available. Then, they put their name on it and offered a guarantee. A handful of the projects they did in those early days can still be seen on homes in the older areas of Springfield today. In the late 1970's, Douglas Sutton moved back to Springfield and took over the family business for his parents, Edsel and Mayme. He changed the name to reflect the expanded remodeling services. The new name was Sutton Siding & Remodeling, Inc. A marketing partner of Doug's was responsible for one of the most successful marketing campaigns in Springfield. Sutton Siding & Remodeling adopted the slogan, ""You call us, we don't call you."" That is because some key competitors at the time were dialing for dollars every evening and on weekends bothering people for appointments. The slogan worked and separated Sutton's from the vultures lurking on the phone. People still refer to that slogan today and refer to Sutton’s as simply “Sutton Siding.” Fast forward to 1995 and Douglas Sutton Jr, along with his brother Michael Sutton, took over the family business. Eventually, the duo decided to change the name to simply ""Sutton's."" The pair added a property restoration division and is recognizing a need in the marketplace to help customers after a fire or storm damage. Together, the brothers still operate the business in partnership and work in the business every day in the same office on Peoria Road on Springfield’s north side. Sutton’s has three distinct divisions. They are Exteriors, Remodeling, and Service. Sutton’s started as a Roofing and Siding company and is still the largest Roofing & Siding Company in central Illinois.
Business highlights
Services we offer
Awnings, Basement, Cabinets, Deck Building, Entry Doors, Fire & Water Damage, Home Additions, Kitchen & Bathroom Remodeling, Painting, Remodeling General, Repair, Replacement & Installation Of Roofing, Replacement Windows, Siding, Skylights, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 4% | ||
| 1% | ||
| 4% |
"Thank you for choosing Sutton's. We appreciate you."
"Thank you, [Member Name Removed]. We appreciate the kind words and wonderful review."
"Thank you very much for the kind words."
"Thank you, The whole crew appreciates the kind review."
"Thank you for allowing us to make it right. Thank you also for the kind words. We hope to work with and for you again."
"We appreciate your review. We are sorry that you didn't think I our price was reasonable. One thing to note is that you will never pay a service fee moving forward because you are a customer. So now when you need an estimate on a repair, there will never again be a service charge to get one."
"Thank you the kind words. Please let us know if we can help you in the future."
"We do not have you listed as a customer. We did in fact do that roof after a tornado and that job is contracted under someone else's name entirely. You mentioned that rain leaked around a skylight the very first rain. You don't mention that we came out and fixed it immediately. You do reference that the repair lasted nine years however. Another bit of key information is that we always recommend replacing the skylights when a new roof is installed. When customers want to retain the existing skylights, this can be an issue. If you do not replace the skylights, is it reasonable to expect the roofing contractor to warranty someone else's work and products? Another point of consideration is that only half of the roof on the building was done. Again, we do not have you listed as the person who hired us so I am not sure what your position is in this. Our workmanship is guaranteed for five years. Our roofing products are guaranteed by the manufacturer for varying links of time. Like in any industry, you can purchase an extended warranty. There is no warranty on existing skylights that were installed by someone else however. Your issue is flashing or caulking around an old skylight and not the actual roof. That is a very common issue. We wish you the best moving forward."
"Thank you [Member Name Removed]! We appreciated the opportunity."
"Thank you for the kind words [Member Name Removed]. It is our hope that we get the opportunity to serve you in the future."
"We are always eager to keep our valued customers happy. Thank you for the opportunity."
"Thanks for the opportunity to serve you ."
"Thanks [Member Name Removed]! We're glad that everyone on our team was able to meet your needs throughout this project. I appreciate your review and thank you for you business. I'll be sure to pass along your kind words to everyone involved in your new roofing system project."
"Thanks for the positive feedback. It is great to see repeat customers leave comments about their experiences with their projects. I'm glad that everything has met you expectations and we were able to earn an overall "A" review from you and you husband. I appreciate your continued support of Sutton's!"
Licensing
State Contractor License Requirements
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