Russo's Pool & Spa Inc
Russo's Pool & Spa Inc
Russo’S Pool & Spa Inc is your premier sales and service center for 37 years for all of pool and spa needs plus much more. We offer sales for Inground pools , hot tubs , patio furniture, grills and saunas We service Inground Pools and above ground pools for the following services pool openings, pool heater repairs auto cover repairs and replacement,pool closings Inground liner replacement We also provide spas and hot tub repairs call 708-344-1166
"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."
Ray G on April 2021
Russo’S Pool & Spa Inc is your premier sales and service center for 37 years for all of pool and spa needs plus much more. We offer sales for Inground pools , hot tubs , patio furniture, grills and saunas We service Inground Pools and above ground pools for the following services pool openings, pool heater repairs auto cover repairs and replacement,pool closings Inground liner replacement We also provide spas and hot tub repairs call 708-344-1166
"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."
Ray G on April 2021
