Appliance King of America Inc

Caution…If you have an icemaker problem in your Samsung refrigerator do not call Appliance King (AK). I sent a picture to AK when we opened the service request so they knew the model number and I had an icemaker issue. A service technician came out and before even looking at the icemaker, told me this is a known problem so call Samsung and they will replace it for free. He then did a visual inspection. I was charged $139 for the service call. I contacted AK indicating I shouldn’t have been charged for the call and after a few days, finally got a call from the owner. I explained the problem and he wanted to do research and talk to the tech. I had to call back 3 days later to request a call back. He explained their diagnosis process and offered to refund $40 of the $139 service call charge. As this is a known problem, I feel I should not have had to pay the service call if all they were going to do was refer me to Samsung. I told him to keep the $40 because I disagreed with his offer. I now have a service call in with Samsung and even though the refrigerator is out of warranty, they told me it will be a free replacement. Call Samsung at 1.800.726.7864. I don’t know but it makes you wonder how many other products have similar issues that AK just refers you to the manufacturer after the service call is charged.

Lousy, I made an appointment days in advance only to have cancelled on me minutes after the scheduled time. Very unprofessional. would never call again. I wasted almost a week waiting for them.

Amazing! We saw water puddling on the floor in front of the freezer at about 1pm in the afternoon and quickly surmised the refrigerator/freezer was not cooling. I consulted Angie’s List and found Appliance King. Jordan, our Uber professional Appliance Tech, came by quickly, diagnosed the problem(s), which also included the dispenser/ice maker not working (postponed repair due to the pandemic), quoted us for both repairs, ordered the parts, repaired within days..professional and easy! Our repair wasn’t going to be inexpensive no matter who we used because of the model of frig, but I used their Angie’s coupon(kismet) made it better!!!!

The technician, Ryan Moore, came at the scheduled time after advising us of his coming 20 minutes before, as promised. He immediately found the cause of the problem : our sink garbage disposal had been changed two days before by somebody else and the new one was not properly installed. Ryan fixed it and everything is now fine. Charge was reasonable. Our previous contact with Appliance King of America's head office to organize the repair was also professional and courteous. We are fully satisfied and highly recommend this company which we did not know before and which we selected from Angie's list.

Appliance King was very responsive to our inquiry. We were able to quickly schedule an appointment. The service tech was personable and worked to solve the issue with the freezer quickly. An Appliance King representative even followed up, personally, (no robo call!) after the service call to make sure everything was in order. We are very pleased with the service provided and highly recommend using them for your appliance repairs.

Checked it extensively, couldn't repair it, but gave valuable advice on purchasing a new one. Joe also checked out our other appliances and gave tips on longevity.

David very professional, great personality used the service charge towards purchase of the pump.couldnt be happier! He knows his stuff!

A+ On time, on budget, polite, professional, knowledgeable.

Called them on Saturday and left message - waited with food spoiling in my fridge til Monday afternoon before calling someone else, who came right out and did the repair at a very fair price. These guys finally get back to me on TUESDAY! No thanks.

What a wonderful company to work with: From Ryan who addressed the problem to Julie & Diane (who found the right one at a discount price) to Jordan who came the next day to do the installation. Jordan went over and above to install the refrigerator. Very seldom do you come across a company (family owned) that does it all and cares about its customers. This is a very difficult time to say the least, masks were used by all (including our family), and so we were able to replace our refrigerator in one day. Thank you Appliance King of America!