"Mr. [Member Name Removed], I am so sorry we missed your message sent through Angie's List. Our office manager who usually monitors this inbox is working from home in a limited capacity due to her risk factors associated with the COVID-19 pandemic we are experiencing. I did confirm we never received a phone call or voicemail from you on Saturday. However, again my apologies that we did not get back to your Angie's List message sooner. We have reassigned responsibility for monitoring our Angie's List inbox so this does not happen again in the future. Our office is known for its incredible responsiveness, and we hope you can experience this great level of service we have become known for at some point in the future. Thank you, David Costanzo Owner Appliance King of America"

"[Member Name Removed], Thank you so much for this incredible review!!! It looks like you were helped by almost every member of our team!! This makes me incredibly proud and we really appreciate feedback like this! Hope you are loving that new refrigerator! Thanks again, David Costanzo Owner Appliance King of America"

"Hi Mr [Member Name Removed], I am very sorry we were running late on the day of your scheduled service. While missing a time window is very rare, due to the nature of our business sometimes technicians do get stuck on a job earlier in the day. In this instance, the technician got held up on the job right ahead of yours. When he realized he would not be to you on time he called the office, and we in turn called you to let you know what was happening. In response you told the office staff "Don't worry about it" and hung up on them. Not clear whether you intended to cancel(or if you weren't worried the the technician was running behind), I personally was in the office and gave you a call. You then informed me to cancel and hung up on me. I do take full responsibility, and again, am very sorry we were unable to meet our window. We are a small company who is committed to stay at each job as long as it takes to complete it. This sometimes comes with unanticipated delays on any given job, and in these rare cases all we can do is call to keep you informed like we did in this case. We are currently testing software where customers will actually be able to track their technicians and hope to have this rolled out soon. We have been servicing Palm Beach County since the 40's, and truly care about our customers. I hope we have an opportunity to redeem ourselves in the future and show you how we earned our reputation here on Angie's List and around the web as the top reviewed local appliance servicer in our area. Thank you, David Costanzo President Appliance King of America"