Appliance King of America Inc

They are thief's. Over 6 months ago they came out to fix my freezer door. The screw to the handle had broke. We were told we had to order a whole new handle to get the screws. Twice they came out with the new handle without the screws. They left the new handle and said they had to order the screw. That became ..oh the suppler doesn't have them....we can't get them...we will try and find them... the only screws that have bee gotten are the screwing they gave us. They refuse to give us back our money. The handle is still sitting on top of the refrigerator exactly in the same place the technician left it. They lie and are thief's they hope you will go away and forget.

Caution…If you have an icemaker problem in your Samsung refrigerator do not call Appliance King (AK). I sent a picture to AK when we opened the service request so they knew the model number and I had an icemaker issue. A service technician came out and before even looking at the icemaker, told me this is a known problem so call Samsung and they will replace it for free. He then did a visual inspection. I was charged $139 for the service call. I contacted AK indicating I shouldn’t have been charged for the call and after a few days, finally got a call from the owner. I explained the problem and he wanted to do research and talk to the tech. I had to call back 3 days later to request a call back. He explained their diagnosis process and offered to refund $40 of the $139 service call charge. As this is a known problem, I feel I should not have had to pay the service call if all they were going to do was refer me to Samsung. I told him to keep the $40 because I disagreed with his offer. I now have a service call in with Samsung and even though the refrigerator is out of warranty, they told me it will be a free replacement. Call Samsung at 1.800.726.7864. I don’t know but it makes you wonder how many other products have similar issues that AK just refers you to the manufacturer after the service call is charged.

Lousy, I made an appointment days in advance only to have cancelled on me minutes after the scheduled time. Very unprofessional. would never call again. I wasted almost a week waiting for them.

Amazing! We saw water puddling on the floor in front of the freezer at about 1pm in the afternoon and quickly surmised the refrigerator/freezer was not cooling. I consulted Angie’s List and found Appliance King. Jordan, our Uber professional Appliance Tech, came by quickly, diagnosed the problem(s), which also included the dispenser/ice maker not working (postponed repair due to the pandemic), quoted us for both repairs, ordered the parts, repaired within days..professional and easy! Our repair wasn’t going to be inexpensive no matter who we used because of the model of frig, but I used their Angie’s coupon(kismet) made it better!!!!

The technician, Ryan Moore, came at the scheduled time after advising us of his coming 20 minutes before, as promised. He immediately found the cause of the problem : our sink garbage disposal had been changed two days before by somebody else and the new one was not properly installed. Ryan fixed it and everything is now fine. Charge was reasonable. Our previous contact with Appliance King of America's head office to organize the repair was also professional and courteous. We are fully satisfied and highly recommend this company which we did not know before and which we selected from Angie's list.

Appliance King was very responsive to our inquiry. We were able to quickly schedule an appointment. The service tech was personable and worked to solve the issue with the freezer quickly. An Appliance King representative even followed up, personally, (no robo call!) after the service call to make sure everything was in order. We are very pleased with the service provided and highly recommend using them for your appliance repairs.

Checked it extensively, couldn't repair it, but gave valuable advice on purchasing a new one. Joe also checked out our other appliances and gave tips on longevity.

David very professional, great personality used the service charge towards purchase of the pump.couldnt be happier! He knows his stuff!

A+ On time, on budget, polite, professional, knowledgeable.

Called them on Saturday and left message - waited with food spoiling in my fridge til Monday afternoon before calling someone else, who came right out and did the repair at a very fair price. These guys finally get back to me on TUESDAY! No thanks.

What a wonderful company to work with: From Ryan who addressed the problem to Julie & Diane (who found the right one at a discount price) to Jordan who came the next day to do the installation. Jordan went over and above to install the refrigerator. Very seldom do you come across a company (family owned) that does it all and cares about its customers. This is a very difficult time to say the least, masks were used by all (including our family), and so we were able to replace our refrigerator in one day. Thank you Appliance King of America!

great. The technician told us how long it would take and what the cost was after diagnosing the problems. We agreed and he ordered the parts,

They are very good company. They are trustworthy, efficient, honest, and they work with the customer, that makes the company stand out. If they are late, they will let you know. I recommend them always and they are the best of the best. Family owned company and David knows his stuff and all of his technicians.

Dave was amazing he lives up to what it means to run a great business that helps it customers and cares about his work. Going with AKoA means going with the best.

All service and communication were excellent end to end. They received my phone call and sent a repairman the next day. He evaluated the problem. We paid the fee for the evaluation, which was then applied to the final bill. The part was hard to find, but he found it and got it for us within two business days. He came out first thing when the part was done. The dispatch service did an excellent job coordinating his visit. He fixed the oven and cleaned things up excellently and very quickly. He was very friendly and gave us some great tips, too. The charge matched the estimate exactly, and was a reasonable price for excellent service.

Repairman was courteous enough but just lackadaisical and uninterested. We asked for an opinion as to whether to repair or replace and his answer was, "I don't know, it's up to you." He then told us it was a switch and to replace it involved laying down a mat, pulling the machine out, and taking something apart. It was obvious he didn't want the job at any cost and then told us about the machines they sell and somewhat disparaging other brands. We ate the $90 and went to Lowes for a new one. The installer we hired through Lowes was courteous, neat, efficient, and took pride in her work. Wish we'd started there.

The appointed time for the service appointment was 1100am to 200pm. At 145pm the provider called to say the technician was running late. I said forget it - you have screwed up most of my day. Everett Rawlings

Very well. He knew immediately what the problem was and had a new motor with him. He was done in about 20 minutes.

Excellent professional job by Ryan Moore of Appliance King. Did not try to upsale when just on site work required.

WOW!!! FANTASTIC. Joseph was a real pro who immediately knew what to do and help wife and I understand how to eliminate issue causing noise in the future. He called before arrival, was on time, excellent customer relations and patient with our questions. Did not try to “upsell” more services or repairs. Great experience!!!!

The repairman found the problem right away and corrected. Ice maker is goung through its cycles.

A technician (Ryan) from Appliance King of America looked at the range and advised me the touchpad was defective and needed to be replaced. The part was ordered and in less than a week the new touchpad installed. The range now works perfectly. Because I do not have the knowledge to know what the price of this repair should be I rated the price as fair. The price seemed high but what repair today is not expensive?

David was helpful in diagnosing our issue and although the news was not what we wanted to hear, he did a great job informing us of our options and helping us to figure out if we should replace or fix our machine. He takes the time to explain things, and is thourough in his inspection.

First visit received a prompt estimate. Second visit problem was fixed. Ryan was highly knowledgeable about the machine, a Maytag and had worked on hundreds. I was a pest asking questions as he took the machine apart, replaced the part and put it back together. Which was not an easy job on a stack. On top of being proficient and exacting Ryan was also personable. Would highly recommend their service and his work.

When ice maker stopped we looked at Angie's list. Saw good reviews of local company. Called. Set a time to check problem. Arrived as scheduled. Diagnosed and explained problem, a common Samsung mess. Returned with needed parts two days later. Performed and explained repair. At least at this point repair successful. Technician also gave suggestions for future maintenance by homeowner. Technician was personable, efficient and cleaned up. Also performed minor extra work, cleaning coils, for no charge. Accepted Angie's coupon which provided a nice saving. Office staff was responsive and pleasant