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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I have received the worst customer service in my 43 years of existence. I have been without a working washer for two months now the technician has been here four times to fix the washer and each time provides an excuse that GE did not send the correct parts. I’ve called multiple times asking to speak with a manager or supervisor so that I can get a working washing machine as soon as possible. The four times I have requested a callback from a manager supervisor no one has called me back. While I can talk to somebody in customer service, all they can do is pretty much schedule an appointment for the technician to come back, I have no guarantee when he comes back a fifth time next week that my washer will be fixed and I want a guarantee that I will have a fixed washing machine at the next visit. I do not recommend ever buying an appliance at Dick Van ****, because the customer service and maintenance is terrible. They rave about what a great warranty they have but they can’t back it up with their service. It shouldn’t take over two months to fix somebody’s washer. I don’t want anyone else to go through the same headache that I have had to go through and drag my laundry somewhere to do it for a household for two whole months, and Dick Van ****, not ever addressing the issue of the terrible service I have gotten from their maintenance department. I will continue posting on every social media site and feedback site I can find. I’ve given them so many opportunities to try and make this right before doing so, but the time has come to let everyone know never to purchase anything at Dick Van ****."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"We purchased washer and dryer and first dryer broke took a month to get fixed and now washer broke in October 2022 and we are still being told part is on back order and treated badly and have yet to be connected or called back by the manager and they only offer partial store credit so in turn force us to go without a washer for now 6 months or buy again from them which I would never do again with the way they handled things….Many other reviews on various sites are very similar so do your research…."