Dick Van Dyke Appliance World

We purchased washer and dryer and first dryer broke took a month to get fixed and now washer broke in October 2022 and we are still being told part is on back order and treated badly and have yet to be connected or called back by the manager and they only offer partial store credit so in turn force us to go without a washer for now 6 months or buy again from them which I would never do again with the way they handled things….Many other reviews on various sites are very similar so do your research….

I don't remember the price, but I didn't care. I just wanted something with the capacity to do the job. They actually unboxed the item, so I can confirm that's what I wanted.

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Say you have your washer machine broke down and it won't drain.  They say they might get somewhere there next week.  They don't answer, and you have a hard time getting ahold of them.

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Provider came for service call promptly (within 2 days of call).  Service tech said machine needed new control board which would be ordered.  We paid for service call and would pay for part when installed.  Part came within a few days (great!).  Service tech returned to install part - didn't even try to install it.  He said he 'compared' them and it would not fit!  We asked what we could do and he said just advertise it for sale for parts!  We went online, found the same part number on the invoice, ordered it, installed it ourselves and it works fine!  We called to talk to 'manager' to see how this could happen, talked to customer service and they would give a note to vice president, but no one ever called us back.

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Everything was great; I wouldn't go anywhere else.

This was the 3rd time we have called them to fix what appeared to be the same problem ... although they said that there were different causes and we had to pay to replace different parts.  My mother had also called them over the same problem in the past. Our first service call was on 1/14/13 when they replaced a bad ADC (adaptive defrost control) and charged 196.03.  This is on top of the initial service call charge of 50.00.
We called them back out on 1/29/13 because the refrigerator was leaking.  They found a clogged defrost drain and fixed that without charging us.
We called them back on 5/6/13 because it stopped cooling again.  This time they said it was the evaporator fan and was going to cost 225.00.  At this point we paid the 50.00 service charge and decided to use another refrigerator we have in the garage for a while.  I was hoping to find someone else for the repair work.  We finally called them back and had them do the repairs 2/20/14.  I found out at that time that they would not honor the original quote because of the time lapse in between. So we had to pay the 50.00 service visit to have them diagnose the same problem and then the 225.00 on top of that.  The refrigerator is still up and running on 6/5/14.
I understand that it could have actually been various things going out on the refrigerator, however I am skeptical considering the amount of times we had to call them over the same problem.  I honestly half expected the refrigerator to start doing the same thing after the last repairs.  If we have any more problems, I will be finding someone else to do the repairs.  However I feel like I should give them a "C" because I do not know for sure that it wasn't actually different parts going out and causing the same problem.

I need a new front seal on an Amana dish washer.  They ordered it, called when it came in and came out and installed it.  Then after checking to make sure everything was running correctly he suggested I switch dish washing brands and explained why.  I did and have had excellent performance from the dish washer since.

The salesman, Dave,  was responsive, knowledgable, and friendly. Very low pressure, which is always a plus in a salesman. Arrived in-store ready to buy a particular brand and was given enough information to take a couple of days to research.  Wound up buying a completely different brand I'd not seriously considered and am extremely happy with my decision.
The installer called 15 minutes before arrival and as he was pulling up, the store called to let me know I'd be having a morning delivery. I'd certainly call that service!  Installer inspected the location for installation, removed the old appliances to the garage for storage, and had the new machines up and running perfectly in about an hour. The installer was friendly, efficient and did not wreck the floors or walls moving the old front-loaders.
All in all I am very happy with all aspects of this purchase and will definitely use VDV for future buys.

Very well.Dryer shut off during cycle 3 times. Dryer stopped working all together. Called Company 'Tuesday' they came out 'Thursday' and dryer has been working like new ever since (the fuse had to be replaced and he recommended check of vent pipe).

I purchased this Dishwasher from Dick Van D*** in July of 2007. The problem occured in August of 2012 so I was told it was out of warranty. The repairman showed up and reset the dishwasher by turning off the circuit breaker. The error code disappeared and he said that fixed it and left. The first time I tried to use the dishwasher, the error code reappeared. I called them back. The repairman said he'd have to order a part. It took them over week to get the needed control board in and took them another several days to reschedule a visit. The repairman installed the part, started the dishwasher and left. The new board registered an error code before the trial run was finished. I called them back. The repairman said there was an "Unknown Service Bulletin" issued concerning the control board and that the control touch panel had to be replaced at the same time the board was. He had not done this, so he'd have to order another panel and a touch board, and the additional part would cost an additional 150.00. It would be another week to get the new parts in.
It is now almost a month since my original call and my dishwasher is still not working.
Communication from Dick Van D*** is horrible. I would ask that they call me concerning what time the repairman would be out and they said they would only know the day of the repair. On all visits, the actual repairman called to tell me he'd be over before the office called to tell me what time to expect him.
I have no confidence in an appliance repair center that is unaware of service bulletins from the manufacturer on PRODUCT LINES THEY SELL.
I rated them a "C" on price because I called the manufacturer to get the price on the parts the repairman ordered and the charge for parts was only inflated 10%-15%.
I rated them a "C" on professionalism because when the repairman actually worked on my machine he was pleasant and neat in his work.

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Very good. It was a tab caught in my washing machine. They are prompt ane call before they come they are just. good.

They did a pretty good job.  They had to do that twice during the life of the dryer.  They are professional.  They are on time.  They are reasonably priced.  My husband dealt with them and he had very good things to say about them.

This fridge has broke down about 5 times in 4.5 years.  The water filtration system is poorly designed.  I would not buy another Frigidaire again.

They were priced very well, and they're also reliable.

My experience with DVD was poor, they claim to be the home of the $15 service call and state they will stand behind their work. I found that when they do make a mistake it will cost you much more than $15 and you will have to hound them to make it right. The field tech I had did a poor job diagnosing the problem with my refrigerator. DVD tried to charge me for parts and services that I did not need. DVD needs to spend less on advertising and more on training their field techs.