Dick Van Dyke Appliance World

We purchased washer and dryer and first dryer broke took a month to get fixed and now washer broke in October 2022 and we are still being told part is on back order and treated badly and have yet to be connected or called back by the manager and they only offer partial store credit so in turn force us to go without a washer for now 6 months or buy again from them which I would never do again with the way they handled things….Many other reviews on various sites are very similar so do your research….

It has been a horrible experience from the start. I went in to purchase appliances for my kitchen based on their ad for 2 years, same as cash. I signed all the appropriate paperwork for financing and was told that as long as I took delivery of 1 of the appliances right away, the paperwork would be filed and everything would be taken care of. I took delivery of the refrigerator. They charged $500.00 for an extended warranty. I arranged for delivery of the other appliances to be delivered a couple of months later. A date was set and I asked if delivery could be made after 4:30 since that is the time I am off work. They said they could not deliver that late and could not give me an exact time of delivery. This meant I would have to take a vacation day to get my appliances. The refrigerator was delivered with a broken wheel which does not allow for leveling so the appliance does not fit into the space allowed. This should have been fixed when the other appliances were delivered. The day of the scheduled delivery, they called and said delivery would be made between 2:00 PM and 6:00 PM. I don't know why I was told they couldn't deliver after 4:30. But at 6:45, they had still not shown up and I did not receive any contact from them. It turns out they did not turn in my paperwork for financing and I have had over a year of harassment from them asking for payment for a damaged refrigerator. They have turned this over to a collection agency. I have filed a consumer fraud case against them with the State Attorney General's office and am still being harassed by their collection agency. I will not pay for a damaged refrigerator or an extended warranty when it is apparently not worth the paper it is written on. And 2 years, same as cash does not mean turning it over to collection less than 1 year later.

I don't remember the price, but I didn't care. I just wanted something with the capacity to do the job. They actually unboxed the item, so I can confirm that's what I wanted.

11/21/16: Went to Dick VanDyke and was greeted at the door by Dave a salesman. I told Dave I was looking for a top loader but read they did not have much water. He told me he had the machine for me. Most ladies ask for a machine with more water. He showed me the Whirlpool Cabrio 4.8 cu.ft. washing machine with a deep water option. I bought it. $690.98. He asked if I would like to have the old one hauled off for $20. I told him no because it still works and I can sell it. He said the old one would be left in our garage. 12/3/16: The washing machine was delivered and set up. It doesn't work it has very little water and the clothes come out dirty. My old washing machine was not left in the garage. It was gone. 12/5/16: Went to Dick VanDyke explained the machine does not fill with water. Salesman told me I could not return it and called the sales dept. Spoke with Breanne who told me I had to have 5 different mechanical failures with the machine before I could return it. There was nothing they could do about the old machine. It was gone. 12/8/16: Repairman came today. He ran the machine and said it does not work. He said he has this machine and it should be adding more water. He is ordering a new motherboard for it. They still won't let me return it. 12/16/16: Have not heard from Dick VanDyke. Had to call them. We were told the machine is a new model so the part had not been released but they do expect it to arrive in 2-4 business days. 12/21/16: Have not heard from Dick VanDyke again. Called them and the part was in. Service scheduled for 12/23. 12/23/16: The serviceman came and opened up the part and it was the wrong part. He apologized and stated he would overnight the correct part. 1/4/17: Hearing nothing from Dick VanDyke we called them. They said they had the part and would be there the next day to fix the machine. 1/5/17: Repairman put the new part on the machine. I was not home my son was. When I washed clothes on 1/7/17 there was no change. The deep water button did not work. I had 2 1/2 inches of water in a 4.8 cu.ft. machine when I washed my nursing scrubs. 1/11/17: I stopped by Dick VanDyke and spoke with Mike in person. I told him I was upset. I have a brand new machine that does not work and the machine I had the did work is gone. He again told me there was nothing they could do about my old machine. He told me he would contact the service manager and call me back that day. 1/17/17: Have not heard back from Dick VanDyke. Called them today and they said they would have someone out tomorrow. The would call by 9:30 and tell me what time. 1/18/17: Dick VanDyke called at noon and said it would be between 2:00 and 5:00. I told the repairman it was only adding 2 1/2 inches of water for my scrubs and my towels are wet but they are 6 inches about the water level. I told him my clothes are getting holes in them from rubbing together without water. The repairman called whirlpool to ask how to check for error codes and they told him. He was coughing a lot and asked if I had a cat. I told him yes. He then said you machine is working fine there were no error codes. The deep water button is not going to add more water. I told him my clothes are getting holes in them and he told me to use the delicate cycle. He did not ever run the machine. He said I could return the machine for a 20% restocking fee.

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