Number of Stars | Image of Distribution | Number of Ratings |
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33% | ||
22% | ||
33% | ||
0% | ||
11% |
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I would not use this Lowe's project design services again.
Trained by Lowes on how to install Choice Dek sold me on hiring this man. That was my first mistake. Buying Choice Dek from Lowes were my second and third mistakes. Lowes promised delivery of materials within two weeks of purchase. It ended up being more like a month. Once it arrived, the installer took from May to October to get the old deck torn down and the new one installed. IT WAS NOT installed properly or per the instructions recommended by Choice Dek. The deck dips in spots, creating pools of water after a storm. Moreover, the choice dek was not nailed down except at the end of the boards.
Within 6 months of buying Choice Dek, the composite material began to form mold. By the following summer, I had green mold growing in certain areas of the deck. Advanced Environment Recycling Technologies (AERT), the manufacturer of Choice Dek, sent a customer service representative to my house to look at the deck. He requested that I not accompany him on the inspection. I agreed to stay in the house. At the end of the inspection, he indicated I would get his report. Within two weeks, AERT sent a letter telling me the problems were not their fault (despite the fact they have provided class action settlement on the decking). They indicated it was installed wrong.
Contacting Lowes was also fruitless as they, too, stated this was not their fault. They noted that the list of installers was a "recommendation" and they have no responsibility to assure the quality of those they train. Pursuing action against the installer was fruitless as he is long gone. Though "trained by Lowes", it turns out that this man opened and closed various installation and construction companies to stay one step ahead of various small claims.
I've been more than a little put out by how quickly AERT and Lowes have seized this opportunity to divest themselves of all responsibility. I'll never use this Lowes again to purchase material for a construction project.
I would use them again and you can't beat the prices.
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