Get matched with top sump pump installation pros in Fulton, IL

"**Update 10/19/15:

TMI did call me to chat about the issues I experienced. Apparently the costs were correct (although I still think they are too high). The customer service rep did say that they should not have quoted anything for me over the phone. I appreciated the response, and concern, but I would still hesitate to recommend them, as I think the prices are too high, and I do not like the model of not having an estimate until you have already paid the service visit fees. I will go with plumbers who charge an hourly rate in the future. 

*****
*Original Review:

My experience was similar to the review from August 2014. 
We were having new flooring installed in our bathroom and needed the toilet pulled and then later reinstalled on a higher surface. After getting phone estimates in the $200 range (including the site visit fees) from a number of plumbers, I decided to go with TMI because they seemed to have a better sense of the specific cost based on the service. 
Once the plumber was on site, it became clear that we needed to switch out the shutoff valve at the toilet, as 40+ years of Rock Island hard water had done a number on it. At this point, I felt as if there was a bit of bait-and-switch going on. Quickly flashing some tables at me from a booklet, the plumber then quoted me $410, instead of the $200 range. These tables did not outline why the cost would be more than twice the price for a smidgen more work, but I felt that at this point it would have been a waste of money and time to pay this plumber for the estimate alone, and start anew with another service. 
We determined that the toilet also suffered from similar issues (hard water), and he recommended replacing it. I did sidestep his hard sell to purchase a toilet through them. Instead, he spent a total of 20 minutes turning off the main water supply, replacing the valve at the toilet and removing the toilet. 
In the interim (as other contractors were replacing my floors), I reached out to TMI to see if there would be additional charges for installation if I purchased a new toilet on my own. Thankfully, they said no, so I went ahead an purchased one to be installed once the floors were finished. 
When the plumber returned to install the new toilet, he tried to charge me an additional ~$120 to raise the toilet level. Upon inquiring about my receipt (which I did not receive originally) for my earlier payment, we learned that I had already paid for this service. 
Long story, short: the work was done well, but my major issue is in their billing structure. There was a definite lack of clarity in the process of going about an estimate, and the price charged for a minor addition doubled my original estimate. This seems like a classic bait-and-switch to me. This, coupled with the attempt to extract an additional charge out of me discourages me from ever using their services again."

"I am a very happy customer! I want to thank Wes Glasgow for all his help deciding how to solve my problems and answering all my many questions! He is great! I had my basement waterproofed and Alex, Augie, Damon, Ty were wonderful and very accommodating to my needs. My basement is my place of business. It is now dry with the help of my new sump pump, and my Sedona keeps my humidity in check. I also had my bowing wall anchored. It was a source of anxiety to my home and business. Jonathan H and Kevin came in and anchored the wall and put covers over the anchors. They did a super job, the wall looks great, and we feel safe! All "my" men were wonderful! They were efficient, thoughtful, helpful, kind and considerate of me and my business. I would recommend them and the company to my family and friends."

"We were pleased with the customer service, skill set and careful attention provided by Indiana Foundation during last week's waterproofing work on our basement. Josh Solomon and Noah Salisbury were diligent in their attention to our questions and concerns, going the extra mile to ensure a quality installation that met our needs. Our basement is already drier and we hope to build it out for a play/rec room soon."

"We hired Brian to waterproof our basement last year but this year, we received a heavy rainstorm that created massive flooding around the area. Everything Brian waterproofed was bone dry but there was an exit door entry way that we never even considered waterproofing. The door held back most of the water but it managed to get in through the cracks of the door. 

I contacted multiple companies that night and the next morning, but Brian was the only one who responded back first thing in the morning. He agreed to meet us at our house to assess the problem, and we appreciated that he arrived quickly. After evaluating multiple options, Brian told us that we needed a sump pump and drain tile installed to permanently fix this problem. He initially scheduled us for the next Monday, but after understanding our urgency, he bumped us up to the next day. The workers arrived when he said they would, and the work was completed the same day in the afternoon. Thank you to Brian and his company for being so accommodating, being there when we needed him, and completing the work promptly.

*~update~*
After some heavy rains, we noticed that we were still getting some seepage in our "waterproofed" basement. After contacting Brian (for our lifetime warranty or whatever), he said he would come out. He then proceeded to cancel/make an excuse the next 3-4 appointments. Then he just stopped responding to emails/calls. We're very disappointed because we really liked Brian. Now we have to open the walls to see where the seepage is coming in and call someone else to seal them."

"Within an hour of contacting him, Patrick came to my condo unit for FREE to evaluate the sump pump system.  Another plumber had previously given a rather incomprehensible quote based on his own past work on the building. Patrick was able to explain the other contractor's quote and clearly explain what type of system was in each unit (a point that had not previously been made completely clear).
Within 15 minutes of evaluating the actual sump pump and the other contractor's quote, Patrick was able to provide an apples to apples quote, a quote for an upgraded maintenance free system (an upgrade the condo board is considering), and a quote for a long term money saving option that would create a continuity of sump pumps across the building and a easy of care and continued maintenance at a more reasonable price.
If it was completely up to me, I wouldn't bother hassling with trying to get two other quotes to appease the condo board policy. I would hire McDonagh & Sons.
"

We here at Preferred Home Improvements take pride in our work! Customer service and satisfaction is our number one goal! The Services we offer are : Air Duct Cleaning Dryer vent cleaning Attic Insulation Crawl space clean ups We also offer other home services! We do full viedo inspections of duct work we also will do a whole walk through and explain everything step by step. We also offer before and after pictures! We have been in business over 6 years and are here to stay. We promise you will have a Awsome experience with us. We also offer yearly warranties and free estimates! Our service area is within 150 miles of the Quad Cites!

"Rardins has merged with Mattex Plumbing, but Oscar Rardin is still with them. Very professional, both over the phone and kept me updated through texts on the phone. Showed up as promised and was done within 3 hours. Only real difference was in how prices have inflated since 2014 (last time pump was replaced) $1400 vs $500 The pump accounted for over $1200 of that total. Oscar did a excellent job!"

"Called in claim on 6/18; tech assigned on 6 /19; so far so good. Claim was for failed well pump with NO water to my home with two disabled seniors. Due to heavy workload and no extra pay on weekends the tech came for diagnostics 4 days later. He verified the failed pump and tried to purchase one at Home Depot. None in stock, had to be ordered. Pump came in on 6/30 and tech arrived today, 7/1, and expertly installed the new pump. Choice has a $ 500 limit on well repair, which is 1/3 of a typical bill. That dollar cap is riduculous. On a positive note, C-Force provides expert work for Choice and would be my choice for any future work."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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