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"The basement looks amazing, the crew did an excellent job. They were efficient, kept to their schedules, and did great work."

"4.5 stars! SUMMARY: The 4Ever Remodeling team did an amazing job updating our 1960's bathroom! Generally, the 4Ever team was helpful, knowledgeable, professional, skilled, communicative, patient, prompt/reliable, neat, efficient, experienced, customer focused and organized. We highly recommend 4Ever. That being said one aspect of working with 4Ever Remodeling was lacking -the design service. A big part of our choosing 4Ever was the design service included in signing with them. We looked forward to working with a designer to help us find the various finishes for our project. Someone who was going to walk us through picking all of our selections. In the end their designer was often not on the same page with us. We didn’t feel listened too/heard so most of the finishes we found on our own. This was a very disappointing part of the process. Below we have noted some specifics..... SALES: The salesman, our first contact with 4Ever Remodeling, was very thorough and patient. Of the four renovation companies we interviewed, the 4Ever salesman was the only person to really analyze our project. He presented things we should consider. For example, he actually got in the existing bathtub and demonstrated how converting the bathtub to a shower, with a glass door, would be tight (our arms would hit the glass wall when showering). He asked what was on the other side of the shower and we discussed folding some space from an existing closet adjacent into the bathroom. He was very patient. He went over the contract in detail multiple times without ever pressuring us or appearing impatient. He revised the wording/content of a number of lines of the contract multiple times to ensure that all work was spelled out specifically in great detail to our satisfaction. As a result, no real surprises arose. DESIGN: The job was to remodel our bathroom, last renovated in the 60’s. It was not only was badly out of date but it clashed horrible with the rest of our home which retained most of its original 1912 Craftsman characteristics -warm, clean simple lines, lots of stained wood. The goal was to create a functional, modern bathroom that was in sync with the rest of our home. Once the designer was assigned our project she came out to view our home and specifically our bathroom. At that time, we presented her photos of colorful ceramic floor tiles and a wooden vanity/medicine cabinet that we liked and gave her pictures of those items. We told her that we did not want anything that was washed out or sapped of color. Specifically, we said that we didn't want any grey or beige. We emphasized that we wanted color. We also emphasized that we did not want small tiles because small tiles would mean lots and lots of grout. We told her we wanted to install tiles that were as large as possible. The 4Ever designer described our home as warm. The designer left, without taking the photos that we provided, stating that she would present us with a design plan including tile colors, vanities, etc in the 4 Ever showroom. When we met with the designer in the 4Ever showroom, she had cabinet fronts and tiles laid out for our review. Almost every sample she laid out was precisely what we said that we did not want when the designer met with us initially. Small, washed out, colorless tiles and a painted vanity panels with muted colors. We left the showroom with the conclusion that finding the tiles, vanity/vanity counter, medicine cabinet/mirror, hardware and all the plumbing fixtures would be up to us. In the end we procured m selections without the assistance of the designer. We did select a shower wall tile that we spotted in the 4Ever showroom in our first meeting with the saleman. The designer was helpful in choosing a grout color to go with the shower wall tiles. We procured our floor tiles and grout from an outside source. The 4Ever designer provided the square footage of the floor/shower floor tiles that we should order. She ordered the shower wall tiles. (Initially, she did not order enough and we had to purchase another box). It was not until the day of the pre-construction walk through that we learned that the designer had not ordered the grout or Schluter for the shower walls along with the tiles that 4Ever was procuring. We were informed that we needed to purchase these items through our outside source. This last-minute notification put us under the gun to acquire the materials so as to not cause a delay. In addition, this small, last-minute purchase (below their minimum order threshold) resulted in a sizeable surcharge that was completely avoidable had these materials been included in our original order. Our designer identified the grout color and quantity as well as the Schluter color to procure but made no mention of the depth of the Schluter. We never considered that the depth of the Schluter would be different from the floor tile so we (special) ordered the additional footage needed to finish the shower walls. Fortunately, when our the tradesman, who was installing the tile, identified that we had the wrong size Schluter the Project Manager noted several local sources where we could procure the needed, correctly sized Schluter locally. We were able to procure the correct Schluter that night so that the tradesman could install it the next day. Because we initially ordered the wrong size/depth of the Schluter we ended up with four lengths of Schulter that we paid for but could not be used or returned. This was another avoidable expense for us. PROJECT MANAGER: Initially we had concerns that the project manager would not (as promised by the salesman) coordinate with the non-4Ever Remodeling HVAC company who was installing the flooring heat. Once the project began those concerns disappeared. The 4Ever Project Manager was VERY communicative throughout the entire process. The Project Manager stated several times...."we do it until you are happy." That sums up the Project Manager's attitude and the attitude of the gentlemen who worked under his direction. He was knowledgeable, customer-focused, organized and kept us apprised of what was happening at all times. He was amazing! DEMO, FRAMING, DRYWALL/TILE INSTALLATION, PAINTING/STAINING: From demo to framing to drywall installation to laying shower/floor tiles to the installation of the vanity/medicine cabinet to painting/staining this single tradesman did a fantastic job! He was reliably on time, very skilled and hard working. He was respectful, polite and neat. Like any good tradesman ours was quick and efficient. He made complex work look easy; a testament to his skill. Staining and finishing the woodwork was the only task that did not appear to be easy. Even that he worked multiple times until we were happy with the result. ELECTRICAL: The electrician worked efficiently and in an organized, clean manner. He garnered our input as needed, making no assumptions. He was on time and when he was going to be delayed he phoned us to let us know. PLUMBING: The plumbers worked quickly and cleanly. They knew what had to be done. They were professional, friendly and punctual."

"Nathan was amazing. Arrived on time every day and stuck to his time line. He let me know every time there was something we didn’t see and went the extra mile on the whole project. His rates are reasonable and he saved me a lot of time by providing materials for the job. I am definitely going to use him for my other bathroom. I like that my project was his sole job for the week and I didn’t have to extend the project with off days. He had a helper who was so respectful and kind. Both Nathan and Ryan were great with our dogs too. Very patient."

"Remodel went extremely well even with material delays (not ordered through Rowe construction.) They were able to pivot and work on different areas of this extensive remodel. This crew showed up every day and notified us if they were not going to come or if they were delayed.They also pointed out and/or were able to troubleshoot areas of design that wouldn’t look aesthetically pleasing. In addition, they cleaned up the interior each day and regularly picked up construction waste placed in the garage during this process."

"We just moved from out of state and wanted to remodel the house we bought but didn’t know who to call! We were referred to Master Craft & Design and they transformed our house into a beautiful new forever home! From the initial phone call to the completion of the 5 months remodel project, Ed and his staff was always there for us! They are very professional, very detailed and listen to your needs and what you want. They explained everything very carefully and offered help when it was needed. I was totally impressed with their initial quote for the cost of the remodel. Everything was broken down by rooms with pricing for everything that was needed including materials. There were no surprises since it was so detailed. The only additions to the pricing was what we added or unforeseen issues that were found during the remodel. Ed has great resources for flooring, cabinets, countertops and other features you will need during the remodel. What can be a stressful time for some people, that wasn’t the case with Master Craft & Design. Give Ed a call at 773-315-8650 and start the process to transform your remodel into your forever home too!"

"Doug & Don were very thorough with explaining the construction process to me and my husband. They built us a large patio with an outdoor kitchen and it turned out beautiful."

"We had EZ Bath N Shower remove our tub unit and install a shower instead. We contacted a larger well-known company, but we went with EZ Bath. Their prices were comparable, but EZ Bath's material was better (thicker base, walls, and glass!) The gentlemen installing the unit were polite and professional. We are extremely happy with the results."

"We are so happy with the job Holague Services did for us! We have special needs grandchildren and they helped us extend a half wall to keep our babies safe. They were professional, on time,had great communication and respected us and our home. Highly recommend!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."