COMPLAINT ABOUT: TRI-R-CONSTRUCTION STEVEN RABIN OWNER 1145 S. ROUTE 31 UNIT1 SUITE 276 CRYSTAL LAKE ILLINOIS 2157 HAMILTON WEST DUNDEE ILLINOIS
KITCHEN REMODELING, HARWOODFLOOR INSTALL,NEW FRONT DOOR INSTALL
(1) We did not receive the Consumer Rights Pamphlet, required by law.
(2) Tri- R- Construction led us to believe he had a crew of people working for him but all we ever saw was one carpenter and the owner.
(3) Tri ?R- Construction came into our home and totally gutted our kitchen. The problem was they did not have the corner cabinet they needed to get the job started. The vender that Tri-R bought the cabinets from instructed the Tri R carpenter on how to install the cabinets without the corner cabinet .The Tri ?R carpenter refused to install cabinets so this left us without a kitchen for over two months. I also forgot to mention they pulled up all the flooring too, you can only imagine the mess and inconvenience it was to us. We also were forced to eat out every day and night for over two months, at great expense to us. They left the basement a total mess with wood chips all over everything. (Pictures available) On several days the carpenter called in sick and admittedly said he was suffering from a hangover.
(4) Tri-R Construction removed my kitchen faucet, r/o faucet, garbage disposal and water lines to my dishwasher. Then they reinstalled all new kitchen faucet, r/o faucet, garbage disposal, water lines to my dishwasher, water lines to my refrigerator, and toilet. As per the contract all work was to be performed by a licensed plumber. I checked with the State Of Illinois and Tri-R-Construction nor the owner of Tri ?R Construction are licensed plumbers or licensed plumbing contractors. I contacted two licensed plumbers who both concurred that the plumbing was not to code and would cause us problems down the road. As it stands now the plumbing needs to be redone because food just sits in the garbage disposal and doesn?t go down the drain. The drain needs to be lowered about 5 inches.
(5) Tri-R-Construction installed new hardwood floors. I had over 70 wood planks that had to be replaced because of improper installation or because they were scratched or dented by Tri-R Constructions flooring contractors. I had to hire an outside contractor to repair the floors. Tri-R signed a document that allowed another contractor to repair his work and deduct the amount of money owed off Tri-R- Constructions bill.
(6) Tri-R- Construction installed a new front door. The door was improperly installed and kept rubbing against the frame and some of the paint came off. During the winter cold air and snow would come through the door. Once again the owner finally agreed to let me get a different contractor to repair the door properly. The owner signed a document to allow another contractor to repair his work and deduct the amount of money off Tri-R Constructions bill.
(7) We paid for quartz countertops Caesar stone 3100. We were told by Tri- R that his supplier could not get the quartz any more. The Tri- R told us that the quartz and the granite countertops were the same amount of cost. We were in a time crunch because of the holidays so we took the granite countertops. The countertop was ordered incorrectly and we had to wait again. The new countertop came in with the wrong sink, but we settled and took it anyway. Much to our surprise granite was half the price of quartz. We paid for quartz so we expected a price adjustment. The vender told me that the Tri-R refused to buy the quartz, even though that?s what we were quoted. It was because of the cost, not because he could not get the product. The vender billed the Tri-R for the remake of the second countertop because the Tri-R ordered it incorrectly. I got a letter from the vender of the countertop company that informed me that Tri-R-Construction did not pay their bill and that if I did not pay the bill they were going to put a lien on our house. I paid the bill, and have now paid for the countertops twice.
(8) We waited and waited for Tri-R- Construction to finish the kitchen. All we got were excuses. He kept asking for more money but the job was not finished. We obviously are not going to use this contractor for the bathrooms.
(9) I now have to hire a new contractor to finish the kitchen. With all the money I have laid out to fix his incompetent work, plus all the money I have paid out for the products that he was supposed to pay for, it turns out that Tri- R- owes us money. This kitchen project is costing me way over budget.This company has cost us more time, money and grief. This contract was signed 5/28/14 and is still not done. As of 7/9/2015 we got Tri-R to pay us a very inadequate amount of money thanks to our lawyer. This company left us with a giant mess to clean up.
(10) If you think I am just a complainer, please read the reviews from another unhappy customer on the BBB web site. 5/15/2015"},"url":"https://www.angi.com/companylist/us/il/dundee/tri-r-construction-and-remodeling-reviews-2347964.htm"},"position":5},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Wave Outdoors Landscape + Design","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Cary L."},"reviewBody":"My house was in need of updating, and my attempts to organize the effort in prior years went nowhere. I knew I needed some help. Mary from In & Out Design called me back within an hour after I submitted some questions through Angie's List. And that was on a Sunday.
I wanted granite kitchen countertops, a new backsplash, all new doors, new light fixtures, a new mailbox, new shutters, and other things that popped up along the way.
My work schedule made it difficult to get over to the granite shop to look at examples. Mary understood my schedule and worked within those constraints. She met me at my house with the samples.
Mary is responsive, kind, and got to know me and worked with me on materializing my wants. She also helped me steer clear of potential mistakes.
Thanks to Mary, I finally have an updated house."},"url":"https://www.angi.com/companylist/us/il/mt.-prospect/wave-outdoors-landscape-%2B-design-reviews-6593730.htm"},"position":6},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Surface Encounters","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Blaine R."},"reviewBody":"Started well, especially since we purchased our upstairs kitchen countertops from them (great experience). After we received the initial quote, my wife met with our saleperson to discuss options and other granite and received our quote. The next time we went together to Surface Encounters to finialize our purchase, our saleperson wasn't there and the price seemed to change slightly, so we left to wait for our saleperson. we came back a second time and our saleperson wan't there and someone else updated our quote which was also higher, we told them we were quoted $45 per sq ft, he went back in and via a couple of cuts (that were originally included) he matched his new pricing. In the end, we decided to go with another company for this job.
"},"url":"https://www.angi.com/companylist/us/in/noblesville/surface-encounters-reviews-2329924.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"LT Granite, Inc.","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Deanna K."},"reviewBody":"This is the first time I had worked with LT Granite, Inc. Luke did a fantastic job, he came and measured and within a few days my counter tops were installed. I even had leftover granite so I had my powder room counter top done too! They look fantastic, I'm very happy. I would highly recommend LT Granite to everyone. "},"url":"https://www.angi.com/companylist/us/il/chicago/lt-granite%2C-inc-reviews-7963705.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Custom Marble Design","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"IDALYNN Z."},"reviewBody":"On the day of installation, the crew arrived exactly on time. They placed dropcloths on the carpeting and steps and immediately set to work. Within less than an hour and a half, the installation was complete. The installers were polite, courteous and efficient; when they left, the only evidence that they were in my home was my new granite vanity countertop. All of this took place within the time frame of one week. It was such a pleasure to have such an immediate response to my project. I would not hesitate to work with Custom Marble Design in the future. "},"url":"https://www.angi.com/companylist/us/il/skokie/custom-marble-design-reviews-3021981.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Ultimate Stone Inc","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Jennifer A."},"reviewBody":"We upgraded to granite countertops in our kitchen, and after visiting and getting a quote from Ultimate Stone, we went with them. Their quote came in lower than the others we received and they had the best customer service. We were able to look at several pieces of granite and ended up with a selection that fit our taste perfectly. The installation was quick, seamless, and well done. Yvnoka and Damien worked with us to ensure we were completely satisfied from beginning to completion. We would highly recommend them to anyone doing granite and will likely use them again for any other granite needs we might need. "},"url":"https://www.angi.com/companylist/us/il/elk-grove-village/ultimate-stone-inc-reviews-2321453.htm"},"position":10}]}
Granite Countertop Repair reviews from real Angi homeowners in Elwood, IL
Last update on October 14, 2025
Cindy W.
5.0
10/2019
The owner gave me excellent advice on how I could take care of sealing my countertops. Very honest and helpful. I would use his services for future projects. He really knows his trade!
Ann F.
5.0
03/2017
The owners, Greg & Mirek were wonderful to work with! They greatly helped me in selection of the granite and the edge to upgrade my 30+ year old townhouse kitchen. Perfect job in measuring, I do not even have to touch up the paint! The installers were also a pleasure to work with & were very...
Barbara J.
5.0
01/2017
Cabinets City team was professional and on top of things right from the start! They listened to what we wanted and worked with us to get the kitchen of our dreams within our budget. They also did countertops in a very professional way and affordable price. We made several design changes...
Kathleen D.
5.0
04/2016
DTK installed new granite countertop, backsplash, and sill for my bathroom. They arrived on time, verified work to be done, secured undercount sink to counter, cut hole for faucet, installed and sealed in about 45 minutes. Very professional and dependable and will be using again in the future.
Apb.
1.0
09/2015
COMPLAINT ABOUT: TRI-R-CONSTRUCTION STEVEN RABIN OWNER 1145 S. ROUTE 31 UNIT1 SUITE 276 CRYSTAL LAKE ILLINOIS 2157 HAMILTON WEST DUNDEE ILLINOIS KITCHEN REMODELING, HARWOODFLOOR INSTALL,NEW FRONT DOOR INSTALL (1) We did not receive the Consumer Rights...
Cary L.
5.0
09/2014
My house was in need of updating, and my attempts to organize the effort in prior years went nowhere. I knew I needed some help. Mary from In & Out Design called me back within an hour after I submitted some questions through Angie's List. And that was on a Sunday. I wanted granite...
Blaine R.
3.0
03/2014
Started well, especially since we purchased our upstairs kitchen countertops from them (great experience). After we received the initial quote, my wife met with our saleperson to discuss options and other granite and received our quote. The next time we went together to Surface Encounters to...
Deanna K.
5.0
01/2014
This is the first time I had worked with LT Granite, Inc. Luke did a fantastic job, he came and measured and within a few days my counter tops were installed. I even had leftover granite so I had my powder room counter top done too! They look fantastic, I'm very happy. I would highly...
Idalynn Z.
5.0
06/2013
On the day of installation, the crew arrived exactly on time. They placed dropcloths on the carpeting and steps and immediately set to work. Within less than an hour and a half, the installation was complete. The installers were polite, courteous and efficient; when they left, the only...
We have completed hundreds of home improvement projects in our twenty six years of business. Reach out by phone or visit our website to schedule a consultation. Thanks!
"Jeff had done beautiful work at my parents house so I was excited to use him for a kitchen remodel in my first home. He is always friendly, professional, and responsive. He can handle any kind of issue that may arise, such as the need to move an unexpected vent. For our kitchen he tore down a pantry closet and the soffit, installed new flooring, cabinets, backsplash, shelving, range hood, lighting. He has great recommendations and his attention to detail is impeccable. We highly recommend Jeff and his team for your project!"
Amy S on March 2025
We have completed hundreds of home improvement projects in our twenty six years of business. Reach out by phone or visit our website to schedule a consultation. Thanks!
"Jeff had done beautiful work at my parents house so I was excited to use him for a kitchen remodel in my first home. He is always friendly, professional, and responsive. He can handle any kind of issue that may arise, such as the need to move an unexpected vent. For our kitchen he tore down a pantry closet and the soffit, installed new flooring, cabinets, backsplash, shelving, range hood, lighting. He has great recommendations and his attention to detail is impeccable. We highly recommend Jeff and his team for your project!"
15 TIME TOP SHELF DESIGN WINNER by CLOSETS MAGAZINE/WOODWORKING NETWORK. Offering custom-designed closet and cabinetry systems, we are dedicated to providing our customers with the highest quality workmanship, superior materials, and personalized service on every project.
"Mary offered great advice on how to make our garage more functional, and was extremely receptive to our feedback. The guys who installed the cabinets did a great job! Overall we are very happy."
Amanda S on November 2023
15 TIME TOP SHELF DESIGN WINNER by CLOSETS MAGAZINE/WOODWORKING NETWORK. Offering custom-designed closet and cabinetry systems, we are dedicated to providing our customers with the highest quality workmanship, superior materials, and personalized service on every project.
"Mary offered great advice on how to make our garage more functional, and was extremely receptive to our feedback. The guys who installed the cabinets did a great job! Overall we are very happy."
As a Remodeling and Roofing company, dedicated to providing premier customer service, it is important to us to deliver unparalleled workmanship on every assignment. We are accredited, licensed, bonded, and insured. With our experience, contractors and expertise, we can provide the support your project needs for every construction project. We will work with you to meet deadlines and coordinate with other related projects. We will maintain open communication with you to keep you up to date on the status of your job. We do this to guarantee that the project is completed according to your preferences. We combine our industry knowledge, the highest quality building supplies and equipment, and our dedication to deliver exceptional service to our clients. We will stay in touch, keeping you up to date on both the paperwork and renovation process with our general contractor.
"Absolutely the best company for all your construction needs. Outstanding deck repair and painting. I am thrilled about the outcome."
Robert T on May 2025
As a Remodeling and Roofing company, dedicated to providing premier customer service, it is important to us to deliver unparalleled workmanship on every assignment. We are accredited, licensed, bonded, and insured. With our experience, contractors and expertise, we can provide the support your project needs for every construction project. We will work with you to meet deadlines and coordinate with other related projects. We will maintain open communication with you to keep you up to date on the status of your job. We do this to guarantee that the project is completed according to your preferences. We combine our industry knowledge, the highest quality building supplies and equipment, and our dedication to deliver exceptional service to our clients. We will stay in touch, keeping you up to date on both the paperwork and renovation process with our general contractor.
"Absolutely the best company for all your construction needs. Outstanding deck repair and painting. I am thrilled about the outcome."
The Surface Doctors is a Bathtub, Tile and Countertop Refinishing and Repair company. We serve all of Chicagoland and Northwest Indiana. All work is performed by our experienced and certified refinishing technicians.
"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"
Patrick M on July 2025
The Surface Doctors is a Bathtub, Tile and Countertop Refinishing and Repair company. We serve all of Chicagoland and Northwest Indiana. All work is performed by our experienced and certified refinishing technicians.
"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"
I pride myself on my professionalism, as well as my ability to complete every job to the homeowner's total satisfaction. I never leave a job unfinished, or a homeowner not 100% satisfied with my level of service - Call today!
"Jason was very professional did a fantastic job on my deck.Clean up and haul away was perfect would highly recommend him."
Rick V on August 2025
I pride myself on my professionalism, as well as my ability to complete every job to the homeowner's total satisfaction. I never leave a job unfinished, or a homeowner not 100% satisfied with my level of service - Call today!
"Jason was very professional did a fantastic job on my deck.Clean up and haul away was perfect would highly recommend him."
We sustain our business on quality and integrity. We are experts in our trade and our commitment to quality from beginning to end of your project. We look forward to earning your business. Call us anytime with any questions you may have. Thanks for your time and have a great day.
We sustain our business on quality and integrity. We are experts in our trade and our commitment to quality from beginning to end of your project. We look forward to earning your business. Call us anytime with any questions you may have. Thanks for your time and have a great day.
Horton Family Group is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 20 years of experience serving Chicago, IL and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!
"Mr. Horton and his worker Alex were extremely professional, prompt, reasonably priced. Iâ m looking forward to completing more projects with this company."
Arma A on February 2021
Horton Family Group is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 20 years of experience serving Chicago, IL and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!
"Mr. Horton and his worker Alex were extremely professional, prompt, reasonably priced. Iâ m looking forward to completing more projects with this company."
At Rhodium Contractors we specialize in indoor & outdoor home renovation, as well as general handymen work. We are strongly committed to providing high-quality work and customer service. We offer free estimates and will work with you side by side on every aspect along the way. We uphold a high standard of integrity bound by fairness, honesty, and responsibility in all of our jobs. There is no job too big, or too small for our team. Call in today and let us put our experience to work for you!
"did a good job"
Alicia J on May 2024
At Rhodium Contractors we specialize in indoor & outdoor home renovation, as well as general handymen work. We are strongly committed to providing high-quality work and customer service. We offer free estimates and will work with you side by side on every aspect along the way. We uphold a high standard of integrity bound by fairness, honesty, and responsibility in all of our jobs. There is no job too big, or too small for our team. Call in today and let us put our experience to work for you!
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"He is very reasonable, service is excellent, and he is fair."
Joe on August 2020
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"He is very reasonable, service is excellent, and he is fair."
Joe on August 2020
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FAQs for granite countertop repair projects in Elwood, IL
Installing a marble backsplash costs about $2,200 on average, ranging from $600 to $6,000, depending on the variety of marble and the labor costs to prep and install.
Common types of marble used for backsplashes include:
Makrana: $12 per square foot
Pink: $25 per square foot
Carrara: $40 per square foot
Statuatrio: $50 per square foot
Cultured: $65 per square foot
Travertine: $75 per square foot
Danby: $80 per square foot
Calacatta: $180 per square foot
Marble countertops cost$3,000 on average, ranging from about $2,000 to $5,000, depending on the type of marble, square footage, location, and whether you use tiles or slabs. Another major cost factor to consider is the grading of the marble, which determines its quality level.
Use this grading system when selecting marble for countertops:
Grade A: Nearly perfect with subtle veining
Grade B: Minor flaws such as pits, fissures, or blotches
Grade C: Minor and major flaws like chipping and cracks requiring repair
Grade D: Significant damage needing repair, with dark veining and pronounced colors
Installing granite kitchen countertops costs about $3,250, ranging from $2,000 to $4,000, depending on the quantity and quality of the granite, use of granite tile or granite slabs, the type of granite, and its color and texture.
Varieties of granite include:
Alaska white: $35 per square foot
Ubatuba: $30–$60 per square foot
Silver cloud: $35–$40 per square foot
Absolute black: $45–$60 per square foot
Black galaxy: $50–$70 per square foot
Blue Louise: $70–$100 per square foot
Crema Bordeaux: $80 per square foot
Solarius: $60 per square foot
There are several countertop options available to fit your lifestyle and needs.
Granite countertops are durable and come in a variety of colors.
Soapstone countertops are prone to scratches and best in smaller kitchens.
Marble countertops are less durable than granite but a good option for busy kitchens.
Slate countertops are stain-resistant, making them easy to clean.
Limestone countertops must be sealed often to prevent scratches.
Acrylic countertops cost less than granite while still providing durability.
Laminate countertops are the most affordable but chip and fade faster.
Wood countertops need monthly sealing to maintain.
The cost to install countertops is $3,105 on average. This project cost can range from $400 to $8,500, depending on the material, edging, and countertop size.
Laminate countertops are generally the most cost-efficient, ranging from $8 to $27 per square foot. On the other hand, slate countertops are considered more luxurious and range from $30 to $90 per square foot. There are also countertop materials priced between those two, including stainless steel, granite, Corian, and wood.
The Elwood, IL homeowners’ guide to granite countertop repair services
From average costs to expert advice, get all the answers you need to get your job done.
Kitchen islands are multipurpose workhorses in your kitchen. When looking to add one to your home, you should consider its size, materials, and its primary use in your home. Learn about the price of kitchen islands and their different features.
Comparing limestone versus granite countertops comes down to looks, price, and strength. Learn to spot the differences and what to expect from each in this guide.
Butcher block counters are a cost-effective and beautiful option. Learn the butcher block countertop pros and cons to see if they’re right for your kitchen remodel.