Get matched with top appliance salespeople in El Paso, IL

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Not good do not use for this check-up. The same guy came over at the beginning of the heating season and at the beginning of the air season. Really doesn't do anything just opens up the unit and checks for 10 minutes and leaves. Doesn't even say much about the units condition. Save your money. A complete waste of time. Would not use them for repairing either system since they haven't shown me they care about the service they give. This happened over a year ago and I have since needed service on my air conditioning unit."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Bad Service!!! Very unprofessional. We had a service call on a broken washer and the tech was only here for 10 minutes and mis-diagonised the machine which cost us more time and money. We tried to work it out with them and have them come back out and they would not even come out again! Still charging us for service call. Very bad business and please do not use them. Sad when companies like this take advantage!"

"We worked with Hamptons through our contractor. They made several design mistakes in all of the areas we were remodeling. When we voiced our concerns, they refused to correct any of the mistakes. We learned too late that the company and owner does not have a good reputation in the community. There are many better options in the area. Avoid Hamptons at all costs."

"Griffin HVAC from the beginning of my consultation has been professional. They arranged an initial meeting within 72 hours of me calling them. They listened to my needs and provided me a realistic estimate for a new furnace. After I signed my contract for a new furnace, they scheduled the installation within one week. They actually were going to come and replace me furnace within 48 hours of me signing the contract, but my schedule worked to have them come in the following week. Griffin installed my new furnace within one business and when I came home, I felt the warm from the new HVAC system. I would recommend Griffin HVAC to anyone who is seeking a company who will listen to customers needs, provide good review products, timely and efficient service."