Get matched with top handymen in Dixon, IL

"Austin and his crew were very professional. They came in and removed all of our old material and completely finish the job in a timely fashion and we are beyond impressed with the work that was completed here and would highly recommend for any project."

"Prompt replies, competent work, on time, would hire again. "

"Very good job remodeling our basement!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"I am a repeat customer over last 6 years. I am disheartened by issues encountered with my recent countertop order (originally placed in June) from Factory Plaza and the subsequent handling by their employee/PM. I ordered a stone countertop for a 36-inch sink base cabinet, specifying sink and faucet cutouts and an industry-standard overhang. This was a very simple order. Here is a summary of the problems encountered and specifically attributable to the Project Manager: Sink Cutout Issue: I provided a sink template for the countertop cutout and was billed accordingly. Instructed to pick up the countertop, it lacked the sink cutout.  PM had not provided fabrication team with the sink template. Countertop was not ready and was sent back to fabrication. Faucet Cutout Issue: Advised to bring in the sink for an accurate cutout. Upon another pickup attempt, discovered that the faucet cutout was missing. Countertop sent back to fabrication. Overhang Issue: Advised to pick up the countertop, it was discovered that it was an inch short due to missing industry-standard overhang. These repeated errors indicate a severe lack of due diligence and attention to detail. Factory Plaza has been negligent and uncompromising and failed to accurately document and follow through with the specified requirements. I have previously had successful experiences with different Project Managers employed by Factory Plaza, including: - Full kitchen countertop fabrication and installation - Outdoor bar countertop fabrication and installation - Custom bathroom vanity and countertop fabrication and installation - Laundry room countertop fabrication with customer provided measurements (Same order request as in this formal complaint.) Issues with this particular project highlight a significant lapse in service quality, stemming from PM's inadequate management. These missteps have delayed the project and resulted in additional inconvenience and frustration."

"Had an open circuit that took out half the lights in the basement."

"Wow! What an amazing company! We were so impressed by the clean, people, and communication. Jenna is wonderful!"