Get matched with top window pros in Barrington, IL

"I have held off on posting a review because I was hoping for a resolution. However, I've been waiting since May and it's now October. I hired this company twice. Each time they mismeasured the windows. The first batch of windows were installed incorrectly with the weep holes for water drainage blocked by the sill. Their own installer said they were a "tight fit." Custom windows should NEVER be a tight fit... they should fit just right. The second time they mismeasured the windows by nearly a foot, and they had to cut the framing of the living room open to accommodate. They left a mess of shards of glass in my lawn because they used hammers to remove the old glass. They were supposed to fix the weep holes. They have sent people out at least three times who all said that these were done incorrectly. They have not yet fixed any of the problems. I'm attaching photos to show how there's no way that water can drain from the window well which was pointed out to me when I had my windows washed professionally. They have been consistently late, the quality is lacking, and they aren't supporting their product or service. I have tried to be patient and supportive of a local small business. However, they have been paid in full but will not fully warrant their work from defects so far."

"Classic Glass did a great job. I needed some custom size storm windows for an older home. They were the only company that I found that was interested in doing the work. The cost was a little higher than I would have preferred, but the windows are great as was the customer service. I would highly recommend this company to others!"

"Karl came out and looked at our windows and gave us a brief presentation about the windows he offers. He wrote down some good prices for us. After talking with my husband I called back and asked for a complete quote, including information on what things would be included, such as permits, licensing, which windows, etc, so we could agree to specifics. Among other things, he replied that he does not do permits with the city because he doesn't think they are necessary. When I pressed him for an actual contractual estimate listing what would be included (not just a hand-written estimate on the back of a paper), he said he did not think we would work well together and he did not need my business. He hoped I had a nice day. I was astounded. The lack of professionalism and the number of red flags really ruined my experience with this company. Is it a shady company? I don't know. But I am surprised that actually writing an official estimate would mean we are being difficult customers. It's too bad because he was personally very nice and as I said the initial prices were fantastic. Apparently, it was simply too good to be true."

"On 6/15/2021, we had Handy Mania come to our home to install drywall with electric in the wall in order to create a room for our son. The team that installed the wall was not able to do the electric, but put up the wall anyway without informing me. They also did not install the door to the room correctly and does not close properly, which will no cost me an additional $125 to have fixed. The electric should have only cost $100 but I had to pay $350 for the electric due to the wall being up. His resolution was that he cut holes for the electrician but the guy that came to patch the holes did a horrible job. My paid invoice included texturing which I did not receive. I have asked for itemized bills but was told that was hard because he invoiced on a project basis. I have tried to reach out but last time via phone, he hung up on us and has now not responded to us for over 2 weeks. I paid the full amount and would expect a wall that I was happy with"