Sahara Window and Doors

Smoothly. Nick was my sales representative, and it was easy to walk through the process and select my doors. A gentlemen stopped by the house to take measurements, and 8 weeks later, my doors were installed. I found their prices to be better than the two other door companies I obtained estimates from. The men who came to install were awesome. Quiet, fast and professional. Left no mess behind, and did a nice job with caulking and rehanging the trim. I love my new doors. They are a definite improvement from what I had, and far less drafty. Energy efficient and worth the expense. They also ordered the wrong type of handles for the screen doors (brass instead of brushed nickel). They reordered the correct material very quickly and resolved it easily. I would recommend this company for doors!

Went well ... wait time for windows was short and install was good too!

The installation went great.

I initially looked up Sahara windows and doors on Angie's list and I visited their show room in downtown Mount Prospect. My neighbor had given them a good recommendation also. The show room sales person was very knowledgeable and friendly, and answered a lot of questions that I had. A salesman came to my home and went through specifications and gave me some brochures. He also answered a lot of questions and did not put any pressure on me to make a quick decision. I did a lot of research on vinyl windows and when I called Sahara and the salesman they were really good about giving me all the time I needed to make a decision. Even though they were more expensive than other quotes that I had received, in my opinion and from what I read online, they carried a better quality of vinyl windows and doors. The windows were ready a few weeks later, and the installers did a very neat and professional job, leaving my house, deck, and yard spotless when they were finished. There was a small flaw in one of the sashes, and Sarah sent someone out promptly to replace it.

Great, easy to work with and window looks awesome!

The salesman came out and he did a great job of explaining everything. The timing for the install was right on target. The installer came out 6 weeks later and did the installation. The installation went well but I noticed some damage to the flashing around the window. We had just had the flashings around all of our windows replaced so I was sure that it was damage done during the window installation. At the time, we had so much going on with our new house as well as with our present home to get it ready for sale, that I did not address it with Sahara. About six weeks later I noticed the screen was coming out of the frame. At this point I called Sahara to come out and fix the screen and in addition take care of the damaged flashing. The installer came back with his partner and fixed the screen and replaced the flashing. He did want to know how I thought the damages occurred. I told him that he damaged the flashing when the window was installed. He then wanted to know how the screen popped out and gave me various scenarios as to how it could have happened and blamed one of the other contractors. My family and I are not living in the house yet so I am not present everyday that the contractors are working there. Could one of them have opened the window for some fresh air and somehow popped out the screen? Perhaps, but it could have just as easily been a faulty screen installation. I was somewhat disappointed and annoyed by this part of the process.

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Iver came out to our home to give us a quote in mid-May- windows came in at the beginning of July (we were quoted 6-8 weeks, so timeline was accurate to what we were quoted) and were installed over 2 days. The installers were very professional and very fast! I was expecting 2 full/late days of work, and they finished the whole job in about 15-16 hours total (including a very not-square back door frame, exchanging a faux French door for a slider). We couldn't be happier with the work that was done and have had great comments from our neighbors on the look of the new windows and doors.

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Sahara windows was great to work with. Professional experience from beginning to end. They installed a front door, new window in our dining room and garage entry door in 2014 and did a fantastic job. The pricing was fair and the installers were wonderful. They clean up after the job and everything about the install was effortless. We had such a good experience that we had them out in March 2015 to replace other windows and replace French doors for sliding glass door. Awesome work and installation crew. Would use them again or recommend them in a heartbeat.

We needed to replace our leaky kitchen windows.  We've used Sahara before and were very satisfied.  My wife and I visited the showroom and selected Marvin windows.  They were not the cheapest line of replacement windows, but they're really great quality.  
Bruno and Victor arrived in the morning and spent hours making sure the windows were installed correctly.  Bruno found a slight defect in the window painting and scheduled a painter to stop by and make everything perfect.
Sahara is not the cheapest seller and installer that you'll find, but especially with Chicago winters I don't think you should skimp on replacement windows or installation.
I'm a very satisfied customer.

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This door was for my parents.  I recommended Sahara because 1)I had a door installed by them years ago and was pleased, 2)the positive reviews here, 3)they are a local company and 4)their stated expertise.  The door is beautiful, and functions well (opens and closes).  Its the threshold that is the issue.  The sales rep, Eric Cisek, came to their house, as they do not drive.  My parents are 85 and 91 years old; one uses a walker, the other uses a cane or a walker.  My mother cannot even step over the threshold without severe trip/fall potential--in other words, she cannot leave her house.  (They were told not to use the door for 2 days so the caulk could dry--so they could not "test" it at the time of installation.)  When she called to complain, and when I dropped by the store, we were told that they gave us exactly what we ordered (true) and we did not ask for an ADA (Americans with  Disability Act) threshold (true).
 Wait a minute.  We hired "experts".  The sales rep saw my parents, saw them walk, saw the walker and cane.  Why wasn't the ADA threshold offered?  When I hire an expert, I expect them to tell me what I need to know; NOT for me to tell them what they should know!  When my mother called, and when I went to the store, we expected (as any good business will do) 1)an apology, 2)an offer to make it right, and 3) stating that they will instruct their sales force to use their "expertise" and offer appropriate items.  They state they will install an ADA threshold.  However, we were told it was our fault we did not order this (despite us not knowing, and the "experts" not informing us of its availability), and that they were actually doing us a favor by doing what they should have done in the meantime.  However, they cannot show me a picture of this threshold (they said they'd mail one to my mother, but they could not show me one, even on-line, at the store), and they told my mother it might be 2 weeks ("or so") to get the threshold, then they'd call to install.  In the meantime, my mother cannot get out of her house without risk of falling.  I am not sure how they are to go to doctor's appointments, grocery shopping, etc. in the meantime.  All this was told to me by Rosie, a representative of the company, as well as Mr. Iver Johnson Sr, owner of the company.
If I did not want expertise, I could have saved my parents a whole lot of money, ordered from a big box store, and got my brother-in-laws to install.  Instead we may be out of $1700, with a worthless door.  I will revise this review if the ADA threshold is installed SOON (so my mother can leave her house without a hip fracture!), an apology is offered, AND the sales reps are instructed how to do their job.  One would think that "retired police officers" (the owners, per the website) would know that 85 and 91 year olds dependent on walker and cane would need an ADA threshold!

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Bob was a very reponsive sales person. He arranged for the install team to come back and do some additional caulking after install when I was not satisfied with the way the new windows blended with the interior wood trim. The windows look very nice and Bob was good about recommending options that would look best with our home.

They did fine, they did a good job and they were a very good people. They were on time, the day that they were supposed to put it in, they finished at the end of the day..

This company is excellent. They were extremely professional and very efficient. The fellow that came out to show me what the options were was very informative and extremely helpful. I was very, very pleased with them. These are not the cheapest people in the world, but people who use them will get their money's worth and be confident they are going to do a good job.  

Iver came out and took measurements and showed us a couple samples and his opinions.  Definitely not pushy, and friendly guy.  Their estimate was cheaper than the other estimate we got.
Installation was expected to take 2 days but they got it done in one long day.  They mostly clenaed up their mess as well.
They're a family business my parents used about 10 years ago for more expensive Pellas, and their recommendation menat a lot to me. 

They did a great job.  There were a lot of little details involved for what one might consider a small home repair job; i.e., choosing colors, styles of side light, type/color of threshold, hardware for doors including locks, etc. and the Saraha rep we worked with Tom Mattox did a great job and was patient with us while going over everything,answering all of our questions, and walking us through the process until we were confident in what we had picked out and ordered.
The turn around/delivery time was very reasonable and getting a date for installation was, also. 
The installers were excellent.  They removed and took away old door/storm door and they put down draping inside and outside of door during removal and installation.  They were total professionals and there were no problems whatsoever.  They cleaned up the area very well afterwards, also. 
The product they used has held up well, the paint has held up well and we are still very pleased with the project. 
There was a problem with a piece of the lock missing, but they ordered a new one for us and had it installed within a few days. 
We would use them again.  We would recommend them again.

Had 3 estimates and Bob's outstanding customer service and price.  Great company from start to finish.  We had a triple windowed patio door installed and are very happy.  Our previous patio door was old and was leaking air.  The new door Sahara installed has insulated the area perfectly.

Company was professional, prompt, etc.  Would use them again.

Salesman Paul was very nice and professional. Explained all the different options available. I ordered the windows I wanted which were a high end product. In the middle of the order being manufactured I had to make a change. That was not a problem for Sahara. Windows were installed in 1 day. Very nice product. Very cleam workman.