Sahara Window and Doors

The company contacted me to let me know I was out of their service area so the siding job wasn't done.

Salesperson visited and provided an extensive quote. We decided to complete the work with with this company but our salesperson was on medical leave. New salesperson discovered a mistake in the quote and provided us with a new quote with $10k additional cost. It was an understandable clerical error. New salesperson set a meeting between Sahara owner and I. Owner was rude, never introduced himself and spoke over me when I talked. He was completely unapologetic for this large error. He acted in a manner that showed that our business did not matter and was very disrespectful. The owner was solely at fault for losing his business a large sale. His manner showed that he does not care for the customer at all.

Smoothly. Nick was my sales representative, and it was easy to walk through the process and select my doors. A gentlemen stopped by the house to take measurements, and 8 weeks later, my doors were installed. I found their prices to be better than the two other door companies I obtained estimates from. The men who came to install were awesome. Quiet, fast and professional. Left no mess behind, and did a nice job with caulking and rehanging the trim. I love my new doors. They are a definite improvement from what I had, and far less drafty. Energy efficient and worth the expense. They also ordered the wrong type of handles for the screen doors (brass instead of brushed nickel). They reordered the correct material very quickly and resolved it easily. I would recommend this company for doors!

Steve was very nice and seemed excited to help us with our front entry door project. He left brochures with a promise to have a quotation the next week. Its been 3 weeks today and we finally chose another company. If anyone asks, why not call. I am not a fan of begging a company to take my money.

Went well ... wait time for windows was short and install was good too!

The installation went great.

I initially looked up Sahara windows and doors on Angie's list and I visited their show room in downtown Mount Prospect. My neighbor had given them a good recommendation also. The show room sales person was very knowledgeable and friendly, and answered a lot of questions that I had. A salesman came to my home and went through specifications and gave me some brochures. He also answered a lot of questions and did not put any pressure on me to make a quick decision. I did a lot of research on vinyl windows and when I called Sahara and the salesman they were really good about giving me all the time I needed to make a decision. Even though they were more expensive than other quotes that I had received, in my opinion and from what I read online, they carried a better quality of vinyl windows and doors. The windows were ready a few weeks later, and the installers did a very neat and professional job, leaving my house, deck, and yard spotless when they were finished. There was a small flaw in one of the sashes, and Sarah sent someone out promptly to replace it.

Great, easy to work with and window looks awesome!

The salesman came out and he did a great job of explaining everything. The timing for the install was right on target. The installer came out 6 weeks later and did the installation. The installation went well but I noticed some damage to the flashing around the window. We had just had the flashings around all of our windows replaced so I was sure that it was damage done during the window installation. At the time, we had so much going on with our new house as well as with our present home to get it ready for sale, that I did not address it with Sahara. About six weeks later I noticed the screen was coming out of the frame. At this point I called Sahara to come out and fix the screen and in addition take care of the damaged flashing. The installer came back with his partner and fixed the screen and replaced the flashing. He did want to know how I thought the damages occurred. I told him that he damaged the flashing when the window was installed. He then wanted to know how the screen popped out and gave me various scenarios as to how it could have happened and blamed one of the other contractors. My family and I are not living in the house yet so I am not present everyday that the contractors are working there. Could one of them have opened the window for some fresh air and somehow popped out the screen? Perhaps, but it could have just as easily been a faulty screen installation. I was somewhat disappointed and annoyed by this part of the process.

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Iver came out to our home to give us a quote in mid-May- windows came in at the beginning of July (we were quoted 6-8 weeks, so timeline was accurate to what we were quoted) and were installed over 2 days. The installers were very professional and very fast! I was expecting 2 full/late days of work, and they finished the whole job in about 15-16 hours total (including a very not-square back door frame, exchanging a faux French door for a slider). We couldn't be happier with the work that was done and have had great comments from our neighbors on the look of the new windows and doors.

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Sahara windows was great to work with. Professional experience from beginning to end. They installed a front door, new window in our dining room and garage entry door in 2014 and did a fantastic job. The pricing was fair and the installers were wonderful. They clean up after the job and everything about the install was effortless. We had such a good experience that we had them out in March 2015 to replace other windows and replace French doors for sliding glass door. Awesome work and installation crew. Would use them again or recommend them in a heartbeat.

ws.  Will pursue in the spring.Salesmen was very professional and came orepared with brochures & everything necessary to give me a quote.  However, ,y husband had some health issues that put off doing the job until December ... Not the time of year i want to be replacing windo

We needed to replace our leaky kitchen windows.  We've used Sahara before and were very satisfied.  My wife and I visited the showroom and selected Marvin windows.  They were not the cheapest line of replacement windows, but they're really great quality.  
Bruno and Victor arrived in the morning and spent hours making sure the windows were installed correctly.  Bruno found a slight defect in the window painting and scheduled a painter to stop by and make everything perfect.
Sahara is not the cheapest seller and installer that you'll find, but especially with Chicago winters I don't think you should skimp on replacement windows or installation.
I'm a very satisfied customer.

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This door was for my parents.  I recommended Sahara because 1)I had a door installed by them years ago and was pleased, 2)the positive reviews here, 3)they are a local company and 4)their stated expertise.  The door is beautiful, and functions well (opens and closes).  Its the threshold that is the issue.  The sales rep, Eric Cisek, came to their house, as they do not drive.  My parents are 85 and 91 years old; one uses a walker, the other uses a cane or a walker.  My mother cannot even step over the threshold without severe trip/fall potential--in other words, she cannot leave her house.  (They were told not to use the door for 2 days so the caulk could dry--so they could not "test" it at the time of installation.)  When she called to complain, and when I dropped by the store, we were told that they gave us exactly what we ordered (true) and we did not ask for an ADA (Americans with  Disability Act) threshold (true).
 Wait a minute.  We hired "experts".  The sales rep saw my parents, saw them walk, saw the walker and cane.  Why wasn't the ADA threshold offered?  When I hire an expert, I expect them to tell me what I need to know; NOT for me to tell them what they should know!  When my mother called, and when I went to the store, we expected (as any good business will do) 1)an apology, 2)an offer to make it right, and 3) stating that they will instruct their sales force to use their "expertise" and offer appropriate items.  They state they will install an ADA threshold.  However, we were told it was our fault we did not order this (despite us not knowing, and the "experts" not informing us of its availability), and that they were actually doing us a favor by doing what they should have done in the meantime.  However, they cannot show me a picture of this threshold (they said they'd mail one to my mother, but they could not show me one, even on-line, at the store), and they told my mother it might be 2 weeks ("or so") to get the threshold, then they'd call to install.  In the meantime, my mother cannot get out of her house without risk of falling.  I am not sure how they are to go to doctor's appointments, grocery shopping, etc. in the meantime.  All this was told to me by Rosie, a representative of the company, as well as Mr. Iver Johnson Sr, owner of the company.
If I did not want expertise, I could have saved my parents a whole lot of money, ordered from a big box store, and got my brother-in-laws to install.  Instead we may be out of $1700, with a worthless door.  I will revise this review if the ADA threshold is installed SOON (so my mother can leave her house without a hip fracture!), an apology is offered, AND the sales reps are instructed how to do their job.  One would think that "retired police officers" (the owners, per the website) would know that 85 and 91 year olds dependent on walker and cane would need an ADA threshold!

The person came to give us a quote but was very rude and short with my wife when she asked for quote on wood windows as current windows are wood.  He insisted on quoting vinyl.  He also made negative comments on our upkeep and how we would have to clean up the back yard for them to convert den window to patio door.  The manner in which it was stated was very unprofessional and I appreciate that with two kids, the house and back yard was not in prime condition.  None the less, if we're spending upwards of $15000 on half a house of windows I do expect more professionalism.  I was relieved that he did not even bother to send in a quote.  We went with Murphy windows with much better results so far.

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Bob was a very reponsive sales person. He arranged for the install team to come back and do some additional caulking after install when I was not satisfied with the way the new windows blended with the interior wood trim. The windows look very nice and Bob was good about recommending options that would look best with our home.

They did fine, they did a good job and they were a very good people. They were on time, the day that they were supposed to put it in, they finished at the end of the day..

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