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Sahara Window and Doors

Founded 1981 • With Angi since March 2010

4.7

(46) Verified Reviews

Business Details

Phone Number

Address

6619 W Jarvis Ave

Niles, IL 60714

Description

Sahara Window and Doors has been in business for over 30 years. We provide free in-home estimates and carry over 15 different manufacturers. We have our own installers and trucks. We are licensed and bonded as a General Contractor....

Verified Reviews

A few reviews for this pro...
4.0

08/20/2019


Judy R.

The company contacted me to let me know I was out of their service area so the siding job wasn't done.

Description of Work
Siding for garage

Category siding

1.0

04/10/2018


Leigh S.

Salesperson visited and provided an extensive quote. We decided to complete the work with with this company but our salesperson was on medical leave. New salesperson discovered a mistake in the quote and provided us with a new quote with $10k additional cost. It was an understandable clerical error. New salesperson set a meeting between Sahara owner and I. Owner was rude, never introduced himself and spoke over me when I talked. He was completely unapologetic for this large error. He acted in a manner that showed that our business did not matter and was very disrespectful. The owner was solely at fault for losing his business a large sale. His manner showed that he does not care for the customer at all.

Description of Work
Replace all windows and doors in home

Category replacement windows,doors

5.0

11/13/2017


Carrie B.

Smoothly. Nick was my sales representative, and it was easy to walk through the process and select my doors. A gentlemen stopped by the house to take measurements, and 8 weeks later, my doors were installed. I found their prices to be better than the two other door companies I obtained estimates from. The men who came to install were awesome. Quiet, fast and professional. Left no mess behind, and did a nice job with caulking and rehanging the trim. I love my new doors. They are a definite improvement from what I had, and far less drafty. Energy efficient and worth the expense. They also ordered the wrong type of handles for the screen doors (brass instead of brushed nickel). They reordered the correct material very quickly and resolved it easily. I would recommend this company for doors!

Description of Work
I had two of my entrance doors replaced, with screen doors added to both.

Category doors

Service Provider Response

Thanks for taking the time to provide feedback on your experience with Sahara. We are thankful for your business, let us know if we can be of service in the future.
1.0

07/14/2017


Jim T.

Steve was very nice and seemed excited to help us with our front entry door project. He left brochures with a promise to have a quotation the next week. Its been 3 weeks today and we finally chose another company. If anyone asks, why not call. I am not a fan of begging a company to take my money.

Description of Work
Representative came to my house on 6-23-17 with the hopes of getting a new front entry door.

Category doors

5.0

05/30/2017


Margie S.

Went well ... wait time for windows was short and install was good too!

Description of Work
Windows and patio door

Category replacement windows

Service Provider Response

Hi [Member Name Removed]- Thanks for taking the time to provide a review on your experience. We are glad you are satisfied, let us know if we can be of further service.
5.0

10/01/2016


Sherilyn L.

I initially looked up Sahara windows and doors on Angie's list and I visited their show room in downtown Mount Prospect. My neighbor had given them a good recommendation also. The show room sales person was very knowledgeable and friendly, and answered a lot of questions that I had. A salesman came to my home and went through specifications and gave me some brochures. He also answered a lot of questions and did not put any pressure on me to make a quick decision. I did a lot of research on vinyl windows and when I called Sahara and the salesman they were really good about giving me all the time I needed to make a decision. Even though they were more expensive than other quotes that I had received, in my opinion and from what I read online, they carried a better quality of vinyl windows and doors. The windows were ready a few weeks later, and the installers did a very neat and professional job, leaving my house, deck, and yard spotless when they were finished. There was a small flaw in one of the sashes, and Sarah sent someone out promptly to replace it.

Description of Work
I needed five new windows and two 6 foot sliding doors for my condo.

Category replacement windows,doors

5.0

09/26/2016


Josie E.

Great, easy to work with and window looks awesome!

Description of Work
New Bay window installation

Category replacement windows

4.0

08/08/2016


Michelle D.

The salesman came out and he did a great job of explaining everything. The timing for the install was right on target. The installer came out 6 weeks later and did the installation. The installation went well but I noticed some damage to the flashing around the window. We had just had the flashings around all of our windows replaced so I was sure that it was damage done during the window installation. At the time, we had so much going on with our new house as well as with our present home to get it ready for sale, that I did not address it with Sahara. About six weeks later I noticed the screen was coming out of the frame. At this point I called Sahara to come out and fix the screen and in addition take care of the damaged flashing. The installer came back with his partner and fixed the screen and replaced the flashing. He did want to know how I thought the damages occurred. I told him that he damaged the flashing when the window was installed. He then wanted to know how the screen popped out and gave me various scenarios as to how it could have happened and blamed one of the other contractors. My family and I are not living in the house yet so I am not present everyday that the contractors are working there. Could one of them have opened the window for some fresh air and somehow popped out the screen? Perhaps, but it could have just as easily been a faulty screen installation. I was somewhat disappointed and annoyed by this part of the process.

Description of Work
We purchased a home and one of the original windows was leaking. We need to have the window replaced.

Category replacement windows

5.0

07/09/2015


Samantha R.

Iver came out to our home to give us a quote in mid-May- windows came in at the beginning of July (we were quoted 6-8 weeks, so timeline was accurate to what we were quoted) and were installed over 2 days. The installers were very professional and very fast! I was expecting 2 full/late days of work, and they finished the whole job in about 15-16 hours total (including a very not-square back door frame, exchanging a faux French door for a slider). We couldn't be happier with the work that was done and have had great comments from our neighbors on the look of the new windows and doors.

Description of Work
Replaced all windows in home (17 total including a large, multi-paned front window), front door and sliding back door.

Category replacement windows,doors

5.0

03/08/2015


Ellen O.

Sahara windows was great to work with. Professional experience from beginning to end. They installed a front door, new window in our dining room and garage entry door in 2014 and did a fantastic job. The pricing was fair and the installers were wonderful. They clean up after the job and everything about the install was effortless. We had such a good experience that we had them out in March 2015 to replace other windows and replace French doors for sliding glass door. Awesome work and installation crew. Would use them again or recommend them in a heartbeat.

Description of Work
Replaced all windows, sliding glass door, front door and garage entry door.

Category garage doors,replacement windows,doors

5.0

12/23/2014


H. W. E.

ws. Will pursue in the spring.Salesmen was very professional and came orepared with brochures & everything necessary to give me a quote. However, ,y husband had some health issues that put off doing the job until December ... Not the time of year i want to be replacing windo

Description of Work
Came out to give me a quote on replacing all windows & patio door on house.

Category replacement windows,doors

5.0

11/26/2014


Alan R.

We needed to replace our leaky kitchen windows. We've used Sahara before and were very satisfied. My wife and I visited the showroom and selected Marvin windows. They were not the cheapest line of replacement windows, but they're really great quality. Bruno and Victor arrived in the morning and spent hours making sure the windows were installed correctly. Bruno found a slight defect in the window painting and scheduled a painter to stop by and make everything perfect. Sahara is not the cheapest seller and installer that you'll find, but especially with Chicago winters I don't think you should skimp on replacement windows or installation. I'm a very satisfied customer.

Description of Work
Replaced our kitchen windows with Marvin and Marvin bay windows

Category replacement windows,doors

1.0

08/26/2014


JoEllyn T.

This door was for my parents. I recommended Sahara because 1)I had a door installed by them years ago and was pleased, 2)the positive reviews here, 3)they are a local company and 4)their stated expertise. The door is beautiful, and functions well (opens and closes). Its the threshold that is the issue. The sales rep, Eric Cisek, came to their house, as they do not drive. My parents are 85 and 91 years old; one uses a walker, the other uses a cane or a walker. My mother cannot even step over the threshold without severe trip/fall potential--in other words, she cannot leave her house. (They were told not to use the door for 2 days so the caulk could dry--so they could not "test" it at the time of installation.) When she called to complain, and when I dropped by the store, we were told that they gave us exactly what we ordered (true) and we did not ask for an ADA (Americans with Disability Act) threshold (true). Wait a minute. We hired "experts". The sales rep saw my parents, saw them walk, saw the walker and cane. Why wasn't the ADA threshold offered? When I hire an expert, I expect them to tell me what I need to know; NOT for me to tell them what they should know! When my mother called, and when I went to the store, we expected (as any good business will do) 1)an apology, 2)an offer to make it right, and 3) stating that they will instruct their sales force to use their "expertise" and offer appropriate items. They state they will install an ADA threshold. However, we were told it was our fault we did not order this (despite us not knowing, and the "experts" not informing us of its availability), and that they were actually doing us a favor by doing what they should have done in the meantime. However, they cannot show me a picture of this threshold (they said they'd mail one to my mother, but they could not show me one, even on-line, at the store), and they told my mother it might be 2 weeks ("or so") to get the threshold, then they'd call to install. In the meantime, my mother cannot get out of her house without risk of falling. I am not sure how they are to go to doctor's appointments, grocery shopping, etc. in the meantime. All this was told to me by Rosie, a representative of the company, as well as Mr. Iver Johnson Sr, owner of the company. If I did not want expertise, I could have saved my parents a whole lot of money, ordered from a big box store, and got my brother-in-laws to install. Instead we may be out of $1700, with a worthless door. I will revise this review if the ADA threshold is installed SOON (so my mother can leave her house without a hip fracture!), an apology is offered, AND the sales reps are instructed how to do their job. One would think that "retired police officers" (the owners, per the website) would know that 85 and 91 year olds dependent on walker and cane would need an ADA threshold!

Description of Work
Installed a back entry door.

Category doors

1.0

07/16/2014


Prajesh P.

The person came to give us a quote but was very rude and short with my wife when she asked for quote on wood windows as current windows are wood. He insisted on quoting vinyl. He also made negative comments on our upkeep and how we would have to clean up the back yard for them to convert den window to patio door. The manner in which it was stated was very unprofessional and I appreciate that with two kids, the house and back yard was not in prime condition. None the less, if we're spending upwards of $15000 on half a house of windows I do expect more professionalism. I was relieved that he did not even bother to send in a quote. We went with Murphy windows with much better results so far.

Description of Work
Was asked for a quote for casement windows and three patio doors. Two existing doors and converting windows to sliding patio door.

Category replacement windows,doors

5.0

06/16/2014


Lisa Z.

Bob was a very reponsive sales person. He arranged for the install team to come back and do some additional caulking after install when I was not satisfied with the way the new windows blended with the interior wood trim. The windows look very nice and Bob was good about recommending options that would look best with our home.

Description of Work
Installed new windows and screen door

Category replacement windows,doors

5.0

05/05/2014


Wesley K.

They did fine, they did a good job and they were a very good people. They were on time, the day that they were supposed to put it in, they finished at the end of the day..

Description of Work
Sahara Window and Doors replaced our whole front door. They did the installation and all in one day.

Category doors

5.0

04/04/2014


David R.

It was beautiful. They were great. The workmanship really stood out. They were very thorough and did a good job.

Description of Work
I used Sahara Window and Doors

Category doors

5.0

01/24/2014


M A.

This company is excellent. They were extremely professional and very efficient. The fellow that came out to show me what the options were was very informative and extremely helpful. I was very, very pleased with them. These are not the cheapest people in the world, but people who use them will get their money's worth and be confident they are going to do a good job.

Description of Work
I used Sahara Window and Doors to replace my garage door. They also put up new shutters and a new storm door. When they were replacing the garage door they had to close part of the opening so there was quite a bit of carpentry to do.

Category garage doors,doors

4.0

01/18/2014


Gerald M.

The salesman was professional and provided a fair price.

Description of Work
Sahara provided a quote for front and rear entry doors. .

Category replacement windows

5.0

12/05/2013


Tim M.

Iver came out and took measurements and showed us a couple samples and his opinions. Definitely not pushy, and friendly guy. Their estimate was cheaper than the other estimate we got. Installation was expected to take 2 days but they got it done in one long day. They mostly clenaed up their mess as well. They're a family business my parents used about 10 years ago for more expensive Pellas, and their recommendation menat a lot to me.

Description of Work
Installation of 20-21 vinyl Great Lakes windows. All pretty standard --nothing too fancy,

Category replacement windows

5.0

09/23/2013


Susan E.

They did a great job. There were a lot of little details involved for what one might consider a small home repair job; i.e., choosing colors, styles of side light, type/color of threshold, hardware for doors including locks, etc. and the Saraha rep we worked with Tom Mattox did a great job and was patient with us while going over everything,answering all of our questions, and walking us through the process until we were confident in what we had picked out and ordered. The turn around/delivery time was very reasonable and getting a date for installation was, also. The installers were excellent. They removed and took away old door/storm door and they put down draping inside and outside of door during removal and installation. They were total professionals and there were no problems whatsoever. They cleaned up the area very well afterwards, also. The product they used has held up well, the paint has held up well and we are still very pleased with the project. There was a problem with a piece of the lock missing, but they ordered a new one for us and had it installed within a few days. We would use them again. We would recommend them again.

Description of Work
They installed a new front entry door with sidelight and a new storm door.

Category doors

5.0

06/10/2013


Nelson J.

Had 3 estimates and Bob's outstanding customer service and price. Great company from start to finish. We had a triple windowed patio door installed and are very happy. Our previous patio door was old and was leaking air. The new door Sahara installed has insulated the area perfectly.

Description of Work
Installed a new patio sliding door

Category replacement windows

5.0

03/17/2013


Jennifer D.

Company was professional, prompt, etc. Would use them again.

Description of Work
Had new windows installed.

Category replacement windows

5.0

09/01/2012


Jennifer N.

Salesman Paul was very nice and professional. Explained all the different options available. I ordered the windows I wanted which were a high end product. In the middle of the order being manufactured I had to make a change. That was not a problem for Sahara. Windows were installed in 1 day. Very nice product. Very cleam workman.

Description of Work
Removal and replacement of 7 windows

Category replacement windows

5.0

03/27/2012


John T.

In one day they did a flawless job and cleaned up completely. They defined quality for me. And the impact of the installed windows was awesome. I could not have asked for more. The pricing was fair. Ihave now contracted for the storm doors to be done.

Description of Work
They installed the living room windows as well as windows for three bedrooms for my mom's house in Mt. Prospect..

Category replacement windows

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    Business Highlights

    Wears MaskWears Mask
    Licensed
    Trade License Number
    TGC052091
    Trade License Locale
    Chicago, IL
    Trade License Authority
    City of Chicago Department of Buildings
    Trade License Expiration
    03/25/2021
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, Discover, Check, American Express, Visa, Financing Available
    Senior Discount
    5%
    Warranties
    Yes

    Services Offered

    Full Window and Door Replacement, Siding, Gutters, All Season Rooms, Soffit & Fascia, Glass Block Windows

    Services Not Offered

    Repairs or Glass Replacement

    Frequently Asked Questions & Answers about Sahara Window and Doors

    How is Sahara Window and Doors overall rated?

    Sahara Window and Doors is currently rated 4.7 overall out of 5.

    What days are Sahara Window and Doors open?

    Sahara Window and Doors is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does Sahara Window and Doors provide

    Sahara Window and Doors accepts the following forms of payment: MasterCard, Discover, Check, American Express, Visa, Financing Available

    Does Sahara Window and Doors offer free estimates?

    Yes, Sahara Window and Doors offers free project estimates.

    Does Sahara Window and Doors offer eco-friendly accreditations?

    Yes, Sahara Window and Doors offers eco-friendly accreditations.

    Does Sahara Window and Doors offer a senior discount?

    Yes, Sahara Window and Doors offers a 5% senior discount.

    Are warranties offered by Sahara Window and Doors?

    Yes, Sahara Window and Doors offers warranties.

    What services does Sahara Window and Doors offer?

    Sahara Window and Doors offers the following services: Full Window and Door Replacement, Siding, Gutters, All Season Rooms, Soffit & Fascia, Glass Block Windows

    Are there any services Sahara Window and Doors does not offer?

    Repairs or Glass Replacement