Best basement waterproofing pros near Apple River, IL

"I know of no other contractor who has total customer satisfaction as his top priority like Mr. Flanagan does. He is absolutely the best.
My basement sustained ankle-deep water as the result of an outdoor basement stairwell drain that violently backed up because its circa-1951 drain line led to the street storm sewer (by design). That sewer was overcome with water during a storm in the summer of 2010 that featured a tornado in my western-suburbs area. Soon after pumping the water out of my basement with a mobile pump, the mess prompted me to (once again*) call Mr. Flanagan (*His crawlspace crew had done a beautiful job finishing my dirt-floor crawlspace with a concrete floor and wall insulation a couple of years earlier).
After the basement waterproofing project described in this review was complete, however, I was disappointed with the workmanship: The concrete work looked less-than-professional (out-of-flush with sump flange and the stairwell drain, plus way too many swirl marks and splattering) in the stairwell and basement's appearance areas. In short, it just didn't look like his business's flawless concrete job that was done in my crawlspace just years earlier.
Mr. Flanagan agreed. With no questions asked, he immediately had a different crew come to my home, tear out all of the previously laid concrete and drain lines and replace it with the workmanship that he would expect his crews to use in their own homes. The re-do of the project at least had met my high expectations for its cosmetics. And, of course, I hoped it was a sufficient waterproofing solution for my basement.
Fast forward just a few short years. Affter having perhaps sustaining that 100-year event with the Chicago-area rain storm of April 17-18, 2012, while my neighbors are pumping water out of their basements, mine remains bone dry. Thank you Mr. Flanagan and Crawlspace / Basement Waterproofing Solutions for a job (design and installation) well done. Your basement waterproofing solution indeed deserves an A+.

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"Great job. Cane in fixed and cleaned after job."

"Our house had a water damage that ruined much of the drywall and floor on the first floor and the basement. For such a big repair job, I carefully looked up the reviews and recommendations from Angie's list and talked to 3 contractors that have the highest ratings. AOM was one of the three. David, the owner of AOM, quickly came to our house, assessed the damage, explained to me what need to be done, showed great empathy to our loss and current situation (having to stay in hotel waiting to go back to our house), and put a very competitive bid (about 2/3 the bid of another contractor). We picked them and signed the contract. AOM uses Trello, a cloud-based project tracking system that software companies often use, to effectively and promptly communicate task description and updates to all workers and house owners. AOM workers are professional, hard working, and friendly. For such a big project, expectedly there were some hiccups and AOM had to juggle ours with their other on-going projects. David kindly explained to me various aspects of the repair work and promptly fixed any faults that we identified. I became to completely trust David's professional skill and that he would treat our house like his. Several nights and weekends David came to work late so that we could move back to normal life as soon as possible. In the end, we are very happy with our remodeled house. I sincerely recommend David and AOM for any house remodeling and restoration job."

"Patrick had some trouble getting here because he was at another job when he called to find out what was wrong and was needed. He had to call two times knowing that he would be later than he said. When he arrived he spent 2 hours including checking other areas to make sure he was able to complete unplugging my bathroom sink. Think he even got basement sink running right. He did a good job.
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"Mike came when he said he would and repaired a hole in the roof of my barn. It was a difficult job that took
two days. Mike did an excellent job and I would recommend him to any one who needs roof work.
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Welcome to Service One Contracting Inc. We are excited to exceed your expectations. As experts, we will handle your needs with the high quality expertise that your home or business deserves. We offer competitive prices and customer satisfaction is our number one priority. Call us now! \n

"He was very professional and clearly explained what the problem was."

Welcome!\n \nAt American Custom Homes, our goal is not only help you design and build your dream bathroom, kitchen, basement or even add you a new room addition, but also making the process easy and enjoyable for you. We are a full-service design/build company with a wide range of experience. We can help you with all phases of a new bathroom or kitchen or basement or even complete remodeling. Build in steam showers, custom tile design, custom paints, and custom floors and so on... \nOur excellent reputation and long list of satisfied clients attest to our superior craftsmanship, attention to detail, clear communication, honesty and integrity. Just ask for our client reference list.\n \nLet's discuss your ideas! Your free consultation is just a phone call away.

"He was awesome.  He called back, but he was working in Reed field, North Carolina and he could not get to us for a couple of days.  By the time, he got to us we had already gotten the other estimates, and we were pleased with him.  Hampton guy was great.  He was really quick to get back to us, but he had other projects that he had already lined up.  The experience was very satisfactory.  He was very courteous, and prompt.  He was very honest in saying that he cannot get to us, and if we needed to have this work done now, then we need to have to get somebody else.  I appreciated that."

"I was refereed to this company through my home owners insurance.  I paid him on the 7th with a 2500.00 check as a deposit.  on the 13th after he had repeatedly been over he kept on "forgetting" to bring the contract. I drew one up on my legal pad and had him sign it so I do have an agreement.  In the contract was removal and haul away of debris and old shower stall, mold treatment, application of Dry Lock on walls, Instillation of new larger sump pump and tank, and instillation of new drain around the edge of the basement all to be completed on or before July 15, 2011.

The mold treatment and application of dry lock went well.  Now every time the new sump pump kicks on water shoots out of the bathroom sink upstairs.  When the workers started to install the new drain in the basement floor they could not saw through the concrete.  They even tried to use a jack hammer in one corner.  Now there is worse leakage where they were able to score the floor and the corner where they jack hammered has a constant puddle. 

He informed us that they could not install the drain in the basement and could not fix the issue with the sump pump.  The job was "completed" on the 19th. I asked for Mr. Fowler to pay to have a plumber install a working drain and fix the sump pump.  He told me he could not but he could refund me $300.00 of what I had already paid. 

The only reason that we were going to have the drain installed was because he told us the mold would just keep on comping back, and that he would be able to do the total job.  The job is not completed, there is debris in the front yard, and the cleanup in the basement was incomplete.

I feel that because we are elderly we have been taken advantage of and we do not want others to go through the same experience.  I feel frustrated with myself for not thoroughly researching this company before the work was started.

He did just recently come by my home and refunded $1000 of the $2500 that I paid him initially.  I appreciate the attempt on his part to make a settlement for the work."