Get matched with top ceramic tile pros in Star, ID

"The provider, Dylan Franz, was about 45 minutes late showing up. He brought another man with him. I thought all was going well, til I stepped out to check on his progress. The roof beams of the gazebo were damaged, especially one beam. I told Dylan this wasn’t acceptable and asked him how he was going to make this right. He suggested reinforcing the beam with another board, and he would come back after I ordered a replacement beam and replace it. I didn’t know what else to do, so I agreed, and he proceeded with the assembly. He knocked on my door around 9:30 pm to inform me that all was done and to give him a call, and he’d help me repair and correct the damage. I paid him, along with a tip for him and his fellow worker. The gazebo looked complete to my untrained eye. The sight was cleaned up with no extra materials or pieces left in sight. The cardboard boxes that the kit came in were all gone, so it looked like it was completed. I was going through the manual for the gazebo a few days later to get the item number for the damaged beam when I noticed additional items that were supposed to be on the roof. I’ve ordered and paid for the missing items, and now I am facing finding another provider to correct and complete the gazebo assembly. I’m left feeling scammed and very dissatisfied with my experience."

"They are always professional and they do a great job for a good price. I'm very comfortable recommending them highly."

"I have used multiple contractors over the years but have never experienced the high level of professionalism and care that I have received from Zach and his team. Not only has the communication been perfect but the attention to detail and clean up after every days work is truly appreciated. Zach your building something that I feel is desperately needed in the treasure valley a good, honest and reliable team. Thank you. You have a new customer for life."

"Our contractor took care of everything for us, and made it easy for us. Any concerns were made right, or exceeded our expectations. It's great to work with people you can trust."

"I was very pleased with the whole process and work don . I am still very pleased. I was not very kind to him on my first review and am sorry. He and his sub contractors really did excellent work."

"My biggest issues: Possible mold and damage to floorboards due to cleaners, damage to furniture, major inconveniences to the household, and no follow-up on resolving issues. The first cleaning left the floor soaking wet and required us to call them out again to fix it after 4 days (pictured). This caused a musty smell, and possibly damaged the floor underneath (we will be looking into that). The second cleaning sucked up the water, but then left a heavy cleaner smell throughout the house and did not remove the cat pee smell. We paid for nothing but a week of inconvenience with loud fans, furniture moved everywhere, and multiple tries to reach out and get this resolved. I vacuumed after the second cleaning and came away with a full container of dirt and debris, so I don't believe they cleaned anything (pictured). Other service disappointments: Unprofessionalism. On the first cleaning, I was discussing charges and final instructions with the cleaner. As we're talking, he stops and looks at the box of donuts on my counter and says "Oh, Krispy Kream. Mind if I have one?" Before I even answer, and as I'm saying "Oh, actually there are only two left and my husband hasn't had any," he's opening and reaching into the box to grab a donut. I gave him a cupcake we had next to the donuts because I felt so awkward about the whole exchange. A minor issue compared to everything else, but still worth noting. I wanted to give Zerorez a chance to fix the mistakes before I left feedback/reviews, so I called multiple times. I was told that customer service couldn't do anything and that HR or the boss would call me back later that day. I received no call back that day, or the day after (today). I have had too many inconveniences and possible major expenses caused at this point. I have shared my experience with family and friends, and now will be sharing this post on all public review sites to warn people of the damage and unprofessionalism of this company. We will be examining the floor, and I will reach out to them again if we find any further damage."

"Dustin installed about 500 sq feet of tile in our home with a ditra heating system. I cannot recommend him highly enough: he communicated well, was prompt, timely, efficient, and was always willing to answer questions and provide expertise. Most importantly, the quality of his tile laying was unbelievable. Each grout space was identical, and the tiles we installed were of different thicknesses, so the fact that this large floor is completely level is a statement to his skill. What could have been a highly stressful project was smooth, timely, and impeccably completed. I cannot recommend more highly."