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"THEY WERE RIGHT ON TIME AND DID A GREAT JOB."

"Efficient and friendly. Will def hire again for future projects."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"I sent my dad to Unique Blinds of Idaho last November to purchase two custom outdoor privacy blinds for my cabin costing close to $1,000. My family has been customers of theirs since they were doing it out of their garage. We gave them specific dimensions and picked out a color from a small swatch. When we got the packaged blinds, we hauled them up to the cabin but set them aside since there was too much snow to hang them. We didn’t think we needed to double check their work since it’s always been perfect before. Come April, we finally got back to the cabin to hang the blinds. As we opened them, we noticed the color was not going to work, they were too light. We had needed a darker color to match the wood trim. We also found that one of the blinds had the wrong dimensions. So we hauled them back to town to see what can be done to correct the issues. When we went back to the store, they said it was what we ordered…so we asked to look at the order and noticed they had written down the size wrong on one of the blinds. The color was our mistake, it had looked much darker on the little swatch. They said they’d try to contact the manufacturer to see if they could give us a discount and sent us away with a new color swatch book. After spending time picking out a new color, they called to tell us that they gave us the wrong color swatch book. So we had to go back to the store to get the right one and pick out a new color. Once that was all said and done they said they’d try to see if they could give us a discount for their size mistake. We spent the last 6 weeks trying to call them and see what the status was. We even went in 3-4 times to see what was going on and got nowhere. They ignored our multiple calls and they seemed to put us off because they didn’t want to admit their size mistake. It was just taking too long to resolve our issues. We just got a call from the office manager who proceeded to tell us that the manufacture is unwilling to take the new hardware back to switch out the fabric. The manufacture also said they cannot adjust the size of one of the blinds that Unique Blinds made the size mistake on. The new blinds would cost more ($1,100) due to the new fabric that we picked out. After months of poor communication with us, the manufacturer’s refusal to work with us, Unique Blinds not making their wrong right, wasting our time and taking our money…it’s safe to say that we will NO LONGER BE CUSTOMERS of theirs. Such a disappointment. We wanted to use a local company, but from now on, we will use Blinds.com. They guarantee if you do not like the blinds, they will replace for free. I suggest looking elsewhere if you need custom blinds to avoid the hassle and wasted time and money my family has gone through."

"This is a revised review from a previous experience when the gutters were not as clean as we had hoped for and we were quite disappointed with the service. After writing my review on Angie's List Samantha Kay contacted me personally and apologized for the experience we had had. She sent the technician out again, at no cost to us to re-do the work. This time the gutters were sparkling clean! I very much appreciated Samantha's candid and sincere response to our review and the ownership she took for not delivering on the service she would expect herself. Her response and the fact they used the opportunity to improve on their service was great. That is not easy to find these days and I will definitely use their services again."

"Steve from brilliant services showed up within a couple days to bid the project. He was informative and thorough. Very personable and had the bid to me same day. His company sent me a thorough bid along with a typed up contract of services to be provided and expectations. They had Mike at my house laying tile within a week. Mike was amazing. He did such a good job and worked extremely quickly. He finished the job by himself in two days. The difficult part was I had already started the project. Mike was able to work off of what I had started and made everything look amazing. I had several bids prior to these guys and I was extremely nervous to just bring anybody in to do tile work. In the state of Idaho the licensing process is minimal at best. Like Mike said there are Tile guys and people that just do tile. But the problem with tile is you don’t get any do overs. Once it’s laid the process to tear it up can cost more than the initial project. Home Depot bid me over 8k and that didn’t even include materials. These guys were a fraction of that cost. They have even been available for text or phone call questions even after the project has been completed. I grouted the tile myself and they have both been available for questions. I would highly recommend these guys for tile work for sure but I’m sure they handle all things in homes with amazing care and service! Matt"