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"Project was delayed multiple times. Stated they will give a discount, they never did."

"They are fine. Their price is very good and the hardware is holding up very well."

"They are always available and answer emergency questions immediately. Their responses are immediate to all the emergency questions that we have."

"He worked with us to pick the best option. When the install date arrived it was snowing heavily. He called and asked if we preferred to delay (but said he'd be right over if we wanted the appointment). We rescheduled for two days later when it was snowing lightly. He called again to ask if we wanted him to come and we said, "sure". He was very careful not to track in snow even though he had to make several trips in and out. When he left the installation was professionally done and we were impressed that the area was cleaner than when he arrived."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Shipped promptly and worked as advertised. Satisfied with this item. However, they also charged for and shipped an item that I did not order. EVGA PowerLink Cable Management Adapter. Item cost $10.99, and the RMA would cost $10.55 to return. Customer service not available (live chat and emails) on a Saturday. Not worth my time to pursue further, so they basically stole $10.99 from me."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority. We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point. My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company. Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract. Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked. Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices. The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose. We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course. After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution. After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella. I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home. Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES? AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS. DO NOT SUPPORT THIS BUSINESS!!!"