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"Low quality."

"Currently going through renovations with this Company. We are over a month into the project which has had 3X times more days not working than actual progress being made on the house. The initial estimate and sales experience was good, they were quick to respond and connect. As soon as we committed to this company and paid 50% deposit that's when the communication stopped. We had windows being installed from another Company so I was communicating status of that install so Burbach could could schedule after our windows were installed. When I told them a date the installation would be complete they gave me a date they would start on our renovations. The date they finally came was 1 week after they communicated. When they arrived they were not ready for the job. No dumpster had been ordered so the demo process couldn't proceed as intended. The guys tried to do the best they could but they were forced to work around their mess. The dumpster then arrived two days later at which point the next day was used for clean up. Once the demo was complete another week went by before the team came back to actually install the hardie board on the house and they would work a partial day and leave. I was told this was due to rain. It only rained for 10min each day and then stopped, if that's true it makes sense why they are so delayed. During this entire process I received no communication. When I reached out my calls and texts were ignored. When I did finally get in touch with someone there was no apology or serenity just that they got busy. After the exterior work was complete but not painted they had extra material left in our driveway along with the dumpster, it took another week for the material and dumpster to be removed but I also had to call on that. We waited another 2 weeks for painting to start and once it finally did they painted half the house and we haven't seen them again for 3 days. I was told they would finish the job last week and it will likely go another week for paint. I'm still waiting for half the house to be painted and I have gutters that still need to be installed so I'm hoping that doesn't take another month to get scheduled. We also ordered patio doors but I couldn't get anyone to give me a timeframe on installation so it became obvious that these were never actually ordered. Overall the biggest issue with this company has been communication and scheduling, its painfully obvious that customer service is not a priority and they have developed a lax and unprofessional culture. If you have other options you should pursue those instead of choosing Burbach."

"This was the worst business transaction I have ever had. It starts with arrogant high pressure salesman who will tell you what he thinks you want to hear, but in reality he is not telling you the truth. When the work is NOT done by the time the salesman tells you it will be, the people in Spokane will not give a crap. They will not call you back and if you keep calling them, they will twist all the words around and somehow make it your fault. The paperwork is never-ending and either lost or reaches a point of cancelation so you will have to sign them again. I have signed the same paper 4 times now and told them never to come back to my house again. I am so disappointed in this company and hope to save someone else months of misery and frustration. I have been on the phone with everyone there from the schedulers to the general manager and got no satisfaction from them. It is a horrible company and I am so sorry I even contacted by them. Wish I had known what they were like before I proceeded. Beware!!!"

"Andrew Rice came and explained the process and reassured me about anything I had questions or concerns about. Also go to talk to Bret Oppido about my experience. He was friendly and respectful. Both men were very professional and knowledgeable about the whole process/job which made my decision 100% easier."

"this company was a no show. I stayed home all day waiting, he called 5 minutes before he was to arrive and said he had gotten hung up on another job and would come about noon. At 130 having not shown up, i called and left a message. No response. Called Angi phone number. Now I'm struggling with not being able to know who the new company is, they are coming Monday, Angi has my money. I don't know if the replacement person will know what I want worked on in advance. Not happy about all this!"