True North Restoration of Iowa is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands-on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!
"Very caring. Answered my question with respect"
Kay K on January 2024
True North Restoration of Iowa is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands-on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!
"Very caring. Answered my question with respect"
Kay K on January 2024
Servicing Iowa since 1936, Browns Floor Care & Restoration is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Call us today!
"The estimate was given at 4 xs the going rate of the company that I did hire. They didn't want the job and they didn't get it. They could of just told me that of over pricing the service."
Judy S on September 2023
Servicing Iowa since 1936, Browns Floor Care & Restoration is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Call us today!
"The estimate was given at 4 xs the going rate of the company that I did hire. They didn't want the job and they didn't get it. They could of just told me that of over pricing the service."
Judy S on September 2023
We have seven offices in Iowa and two in lower Minnesota making us the largest ServiceMaster in the state of Iowa. The Rice family has been in the industry 60 years bringing "Peace of Mind" to those facing disaster situations. No job too large or small for us to handle. Experience with National Disasters as well.
We have seven offices in Iowa and two in lower Minnesota making us the largest ServiceMaster in the state of Iowa. The Rice family has been in the industry 60 years bringing "Peace of Mind" to those facing disaster situations. No job too large or small for us to handle. Experience with National Disasters as well.
If you have a wet basement, a leaky foundation, or high radon levels, then we can help! MidAmerica Basement Systems has been delivering customized solutions for more than 30 years. We are the exclusive installer of 30+ patented foundation and basement waterproofing, crawl space encapsulation, crawl space repair and foundation repair products. Extensively trained at the Basement Systems, Inc headquarters, our team of dedicated servicemen always come equipped with the knowledge and tools to get the job done right, every time. Contact us for your free estimate today!
"Semi competent unbelievably unreliable and totally inconsiderate of your time I contracted them to do waterproofing in my basement and install an egress window. The waterproofing was done in June and it did great keeping up with the +10" of rainfall we got a few weeks ago, so for that I am pleased and couldn't be happier with that part However, I was supposed to have the egress window installed Monday 9/17 and 9/18. On Thursday 9/13 I noticed the underground lines had not been marked yet so I called them to see if I needed to do that, they told me the foreman that does the egress windows had a medical emergency and they didn't know when he would be back but were getting someone else trained. She also told me she tried calling my home phone on the 11th but no one answered and she could not leave a voicemail, this I believe but she said she had my cell phone as a backup number why not call that? isn't that why they had the backup number? Now I see there was a guy that was getting concrete leveled 2 weeks ago but they had to back out because they claim the foreman for PolyLevel was injured and will be out 6-8 weeks. Either their stories reek of B.S. or this is a poorly ran company to have one guy cover egress windows and/or concrete leveling with absolutely no backups in as big of a service area as they advertise. The scheduler for egress offered to call me once a week to give me an update but judging by the other posts I shouldn't hold my breath. What's worse for them is I have 2 other services that could be done to my house, but as of now I won't even consider them. It's a shame how one bad experience can completely destroy a great one. I actually went with these guys over a lower bid for the same work because these people seemed more professional, I guess I was wrong. I hope I never have problems with my waterproofing systems because I can only imagine the nightmare these people are to work with"
Traer M on August 2019
If you have a wet basement, a leaky foundation, or high radon levels, then we can help! MidAmerica Basement Systems has been delivering customized solutions for more than 30 years. We are the exclusive installer of 30+ patented foundation and basement waterproofing, crawl space encapsulation, crawl space repair and foundation repair products. Extensively trained at the Basement Systems, Inc headquarters, our team of dedicated servicemen always come equipped with the knowledge and tools to get the job done right, every time. Contact us for your free estimate today!
"Semi competent unbelievably unreliable and totally inconsiderate of your time I contracted them to do waterproofing in my basement and install an egress window. The waterproofing was done in June and it did great keeping up with the +10" of rainfall we got a few weeks ago, so for that I am pleased and couldn't be happier with that part However, I was supposed to have the egress window installed Monday 9/17 and 9/18. On Thursday 9/13 I noticed the underground lines had not been marked yet so I called them to see if I needed to do that, they told me the foreman that does the egress windows had a medical emergency and they didn't know when he would be back but were getting someone else trained. She also told me she tried calling my home phone on the 11th but no one answered and she could not leave a voicemail, this I believe but she said she had my cell phone as a backup number why not call that? isn't that why they had the backup number? Now I see there was a guy that was getting concrete leveled 2 weeks ago but they had to back out because they claim the foreman for PolyLevel was injured and will be out 6-8 weeks. Either their stories reek of B.S. or this is a poorly ran company to have one guy cover egress windows and/or concrete leveling with absolutely no backups in as big of a service area as they advertise. The scheduler for egress offered to call me once a week to give me an update but judging by the other posts I shouldn't hold my breath. What's worse for them is I have 2 other services that could be done to my house, but as of now I won't even consider them. It's a shame how one bad experience can completely destroy a great one. I actually went with these guys over a lower bid for the same work because these people seemed more professional, I guess I was wrong. I hope I never have problems with my waterproofing systems because I can only imagine the nightmare these people are to work with"
Traer M on August 2019
Moving Hauling Remodeling Carpet we have 2-5 people
Moving Hauling Remodeling Carpet we have 2-5 people
Small town prices. Honest quality work. Honest estimate. Years of experience. No matter size of job. Can do variety of work so just ask :).
Small town prices. Honest quality work. Honest estimate. Years of experience. No matter size of job. Can do variety of work so just ask :).
Water and Fire Restoration Company that can handle any job from start to finish. Servpro of Cedar Rapids also handles cleaning, deodorization, reconstruction and remodels. Servpro of Cedar Rapids is truly a "One Stop Shop".
"On the evening of March 29, 2021, our father’s home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue’s Northwest side and has been in our family since our grandmother purchased it on May 15, 1951. March 31, 2021, was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that ROBARB, LLC dba SERVPRO of Cedar Rapids could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months. At the time, it was reassuring to our father that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as “cleaning”. Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids. Yes, the exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty. Please read through our experience so that you will be better prepared than we were when our father signed his agreement with ROBARB, LLC dba SERVPRO of Cedar Rapids in 2021. Our father passed away on Oct. 1, 2021, and was never able to return to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company, as this work was not completed within their 2-year underwriting limit for the claim to be finalized and closed. Also, because of multiple delays, family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks they had secured with their financial institution. By the time they could close on the transaction, their interest rates had increased by over 2%. Because the project manager was rarely on-site, many unnecessary setbacks occurred. On May 8, 2023, the ROBARB, LLC dba SERVPRO of Cedar Rapids project manager admitted to his failures in a meeting that was prompted by our family and several Cedar Rapids Building Inspectors. He assured us that he would “Make it right”. When the General Manager was asked about this, his response was, “The comment made by _____ to "make it right" was never meant as a financial commitment to the ______ family on behalf of Servpro.” If not a financial commitment, how else could Servpro make things right for their admitted negligence? Here are just a few of the adversities that occurred over the course of 32 months: - Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off. - The errant disposal of original wood trim that had not been damaged in the fire. We happened to be at the house one day when a ROBARB, LLC dba SERVPRO of Cedar Rapids employee was removing a pile of debris that included some of the original dining room trim. We rescued those few pieces, but some had already been discarded. New wood base and case moldings had to be milled - and our family was charged for this work. - Family heirlooms were lost at the ROBARB, LLC dba SERVPRO of Cedar Rapids storage facility including all the curved wood shelving for a cherished antique china cabinet and the hardware for our grandmother's century-old, custom-made dining room table. The project manager was made aware of these missing items, and we had no resolution or reimbursement. Also lost or misplaced was our mother’s antique cheval bedroom mirror. We were reimbursed for this item, but this family heirloom is now gone. - Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro’s facility in Hiawatha, Iowa Although the damages were paid, this further supports our opinion that their sub-contractors and employees lacked the expertise required in dealing with vintage and antique personal property - see photos attached. - A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line (photo attached.) -The side entrance to the home was secured by a pole affixed to the base of the door for 2.5 years before a new door was finally installed. (photo attached). -On Sept. 28, 2023, the project manager texted, "Paint and plaster schedule is not good right now." and advised us to hire our own subcontractor to finish remaining paint work and drywall repair and to send them the bill. The work was completed by our subcontractor and we remitted payment for $3,981.00 since ROBARB, LLC dba SERVPRO of Cedar Rapids failed to do so. When we requested reimbursement for the paint and drywall repair work, the General Manager responded, "Neither our contract or final invoice reflect the work that _________ contracted ___________ to complete. Also, that text message does not provide any sort of contractual obligation for us to honor the _________ invoice." We received the final invoice on Nov. 15, 2023, from the General Manager, although no final inspections had yet been completed by the City of Cedar Rapids Building Department. This was quickly brought to his attention, and it was made clear that no payment would be remitted until there was proof of passed inspections. As one would expect, the inspections happened quickly since payment was being withheld. Interestingly, this was our first communication with the company’s General Manager over the course of 32 months and it was made blatantly clear that interest would accrue if the bill was not paid within 30 days. How unfortunate that this same sense of urgency was nonexistent throughout the restoration process. One would have to question the 56% increase in costs from the initial dwelling claim estimate to the actual invoice. It is quite astounding that the final invoice was 18% more than the actual assessed value of the home. We find it ironic that in the community we live in multiple homes have been built from the ground up in much less time than it took ROBARB, LLC dba SERVPRO of Cedar Rapids to complete the restoration of our home. To ensure that other consumers are not burdened with the experience that we endured, we suggest that you consider the following: 1. Take the time to read the ROBARB, LLC dba SERVPRO of Cedar Rapids contract thoroughly. If you don’t understand the language, have an attorney review it for you. It will be money well spent. If you or your attorney have any hesitation at all, take your business elsewhere. 2. If it is an insurance claim-related repair and your insurance provider insists this company be used to perform the work, we strongly advise you to create a service agreement addendum that outlines dates for completion and monetary penalties for failure to meet those deadlines. If ROBARB, LLC dba SERVPRO of Cedar Rapids refuses to sign your service agreement addendum, take your business elsewhere. If you must - before you engage in a contract with this company, request the names, addresses, and phone numbers of all subcontractors that will be involved in your project. Confirm with them their availability and work history with ROBARB, LLC dba SERVPRO of Cedar Rapids. If they cannot provide this information, take your business elsewhere. 3. Demand the construction/remodel restoration credentials for all ROBARB, LLC dba SERVPRO of Cedar Rapids employees assigned to your project, as well as references from clients for work they have completed. If they cannot or wi"
Jane L on January 2024
Water and Fire Restoration Company that can handle any job from start to finish. Servpro of Cedar Rapids also handles cleaning, deodorization, reconstruction and remodels. Servpro of Cedar Rapids is truly a "One Stop Shop".
"On the evening of March 29, 2021, our father’s home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue’s Northwest side and has been in our family since our grandmother purchased it on May 15, 1951. March 31, 2021, was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that ROBARB, LLC dba SERVPRO of Cedar Rapids could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months. At the time, it was reassuring to our father that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as “cleaning”. Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids. Yes, the exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty. Please read through our experience so that you will be better prepared than we were when our father signed his agreement with ROBARB, LLC dba SERVPRO of Cedar Rapids in 2021. Our father passed away on Oct. 1, 2021, and was never able to return to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company, as this work was not completed within their 2-year underwriting limit for the claim to be finalized and closed. Also, because of multiple delays, family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks they had secured with their financial institution. By the time they could close on the transaction, their interest rates had increased by over 2%. Because the project manager was rarely on-site, many unnecessary setbacks occurred. On May 8, 2023, the ROBARB, LLC dba SERVPRO of Cedar Rapids project manager admitted to his failures in a meeting that was prompted by our family and several Cedar Rapids Building Inspectors. He assured us that he would “Make it right”. When the General Manager was asked about this, his response was, “The comment made by _____ to "make it right" was never meant as a financial commitment to the ______ family on behalf of Servpro.” If not a financial commitment, how else could Servpro make things right for their admitted negligence? Here are just a few of the adversities that occurred over the course of 32 months: - Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off. - The errant disposal of original wood trim that had not been damaged in the fire. We happened to be at the house one day when a ROBARB, LLC dba SERVPRO of Cedar Rapids employee was removing a pile of debris that included some of the original dining room trim. We rescued those few pieces, but some had already been discarded. New wood base and case moldings had to be milled - and our family was charged for this work. - Family heirlooms were lost at the ROBARB, LLC dba SERVPRO of Cedar Rapids storage facility including all the curved wood shelving for a cherished antique china cabinet and the hardware for our grandmother's century-old, custom-made dining room table. The project manager was made aware of these missing items, and we had no resolution or reimbursement. Also lost or misplaced was our mother’s antique cheval bedroom mirror. We were reimbursed for this item, but this family heirloom is now gone. - Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro’s facility in Hiawatha, Iowa Although the damages were paid, this further supports our opinion that their sub-contractors and employees lacked the expertise required in dealing with vintage and antique personal property - see photos attached. - A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line (photo attached.) -The side entrance to the home was secured by a pole affixed to the base of the door for 2.5 years before a new door was finally installed. (photo attached). -On Sept. 28, 2023, the project manager texted, "Paint and plaster schedule is not good right now." and advised us to hire our own subcontractor to finish remaining paint work and drywall repair and to send them the bill. The work was completed by our subcontractor and we remitted payment for $3,981.00 since ROBARB, LLC dba SERVPRO of Cedar Rapids failed to do so. When we requested reimbursement for the paint and drywall repair work, the General Manager responded, "Neither our contract or final invoice reflect the work that _________ contracted ___________ to complete. Also, that text message does not provide any sort of contractual obligation for us to honor the _________ invoice." We received the final invoice on Nov. 15, 2023, from the General Manager, although no final inspections had yet been completed by the City of Cedar Rapids Building Department. This was quickly brought to his attention, and it was made clear that no payment would be remitted until there was proof of passed inspections. As one would expect, the inspections happened quickly since payment was being withheld. Interestingly, this was our first communication with the company’s General Manager over the course of 32 months and it was made blatantly clear that interest would accrue if the bill was not paid within 30 days. How unfortunate that this same sense of urgency was nonexistent throughout the restoration process. One would have to question the 56% increase in costs from the initial dwelling claim estimate to the actual invoice. It is quite astounding that the final invoice was 18% more than the actual assessed value of the home. We find it ironic that in the community we live in multiple homes have been built from the ground up in much less time than it took ROBARB, LLC dba SERVPRO of Cedar Rapids to complete the restoration of our home. To ensure that other consumers are not burdened with the experience that we endured, we suggest that you consider the following: 1. Take the time to read the ROBARB, LLC dba SERVPRO of Cedar Rapids contract thoroughly. If you don’t understand the language, have an attorney review it for you. It will be money well spent. If you or your attorney have any hesitation at all, take your business elsewhere. 2. If it is an insurance claim-related repair and your insurance provider insists this company be used to perform the work, we strongly advise you to create a service agreement addendum that outlines dates for completion and monetary penalties for failure to meet those deadlines. If ROBARB, LLC dba SERVPRO of Cedar Rapids refuses to sign your service agreement addendum, take your business elsewhere. If you must - before you engage in a contract with this company, request the names, addresses, and phone numbers of all subcontractors that will be involved in your project. Confirm with them their availability and work history with ROBARB, LLC dba SERVPRO of Cedar Rapids. If they cannot provide this information, take your business elsewhere. 3. Demand the construction/remodel restoration credentials for all ROBARB, LLC dba SERVPRO of Cedar Rapids employees assigned to your project, as well as references from clients for work they have completed. If they cannot or wi"
Jane L on January 2024
Premier Carpet Cleaning specializing in Carpet, Odor Removal, Tile&Grout, Hard Surface Floor Cleaning.
Premier Carpet Cleaning specializing in Carpet, Odor Removal, Tile&Grout, Hard Surface Floor Cleaning.
Locally family owned and operated, we have been serving Eastern Iowa since 1936. At Brown's Floor Care, we offer more than just flooring products. We also provide a variety of residential and commerical services from floor to ceiling and even the driveway! It is our commitment to you and getting the job right the first time that has kept us in business for 78 years and counting. We are constantly expanding our products and services to be able to offer the best selection to you. Give us a call today, we'd love to help.
"I thought it was okay, I had to call a lot to get them come to my house and get the estimate and everything, The job was okay and they did cut the wall without asking me, I am neutral regarding their work."
Jennifer L on February 2023
Locally family owned and operated, we have been serving Eastern Iowa since 1936. At Brown's Floor Care, we offer more than just flooring products. We also provide a variety of residential and commerical services from floor to ceiling and even the driveway! It is our commitment to you and getting the job right the first time that has kept us in business for 78 years and counting. We are constantly expanding our products and services to be able to offer the best selection to you. Give us a call today, we'd love to help.
"I thought it was okay, I had to call a lot to get them come to my house and get the estimate and everything, The job was okay and they did cut the wall without asking me, I am neutral regarding their work."
Jennifer L on February 2023
We clean for your health. Carpets, upholstery, tile, grout, granite countertops, and even water damage to your home. Proven to be a healthier alternative to steam cleaning. Klein Chem-Dry is locally owned by Jason Klein, whose managed the business and serviced Eastern Iowa for nearly 20 years.
"These people did my carpet cleaning few days ago and I am very disappointed of their quality of work. The two gentleman that came for the job were nice but they surely didn't meet my expectations from a professional carpet cleaning service. About one day after the carpet is dried, I just lightly vacuum one of the room that they cleaned and you can see from the photo that it's still VERY Dusty. It almost make me wonder if they even clean my carpet at all. There were stains on the carpet that can easily be clean off but it's still there. You can see from the photo, all these mark were still there. I am very disappointed, it's a waste of my money and I wouldn't recommend this company to anyone. Please look at these photos and you be the judge!!!!"
Tommy Z on September 2023
We clean for your health. Carpets, upholstery, tile, grout, granite countertops, and even water damage to your home. Proven to be a healthier alternative to steam cleaning. Klein Chem-Dry is locally owned by Jason Klein, whose managed the business and serviced Eastern Iowa for nearly 20 years.
"These people did my carpet cleaning few days ago and I am very disappointed of their quality of work. The two gentleman that came for the job were nice but they surely didn't meet my expectations from a professional carpet cleaning service. About one day after the carpet is dried, I just lightly vacuum one of the room that they cleaned and you can see from the photo that it's still VERY Dusty. It almost make me wonder if they even clean my carpet at all. There were stains on the carpet that can easily be clean off but it's still there. You can see from the photo, all these mark were still there. I am very disappointed, it's a waste of my money and I wouldn't recommend this company to anyone. Please look at these photos and you be the judge!!!!"
Tommy Z on September 2023
When you find water damage, your first order of business is to keep everyone on the property safe, so if you have standing water, evacuate if it’s safe. If possible, find the source of the water and stop it, which could mean shutting your water main to prevent pipe leaks. Next, you should notify your insurance company and immediately call a water damage restoration professional. They will work with you and your insurance company to create a solution to fix the issue and file an insurance claim for the cost of the damage.
The three methods or phases of water damage remediation are mitigation, remediation, and restoration. Mitigation is an emergency response that can include shutting off your water main or patching a hole in your roof from a fallen tree limb. Remediation includes drying the affected area, removing damaged materials, and dealing with any resulting mold growth. Restoration includes the build-back required to return your property to its previous condition. All three methods should be a part of any water damage remediation plan.
When hiring a water damage restoration company, you should confirm that the remediation plan includes fixing the underlying problem, dealing with resulting mold growth or rotted materials, and any making any build-back necessary to restore your property to its previous condition. Each phase of the remediation plan should include specific testing and inspection details to ensure the work is done properly and in a way that doesn’t prevent the restoration cost from being denied by your insurance provider.
If you find evidence of water damage in your home, your best option is to call a local water damage restoration company immediately. You could call a plumber first if you know that the issue is stemming from a plumbing pipe, but in many cases, a company that specifically handles water damage will be able to find the source of the damage and recommend a specific repair. Water damage restoration pros will also be able to develop a plan to remove any damaged material and restore your home to its previous condition.
The average water damage restoration cost is around $3,500, but it’s not uncommon to see prices fall between $450 and $15,000. Your project cost will depend on the extent of the damage, the source of the water, whether or not mold has grown in the affected area from the moisture, and the emergency level of your water problem. Keep in mind that your insurance company may cover some or all of your restoration expenses if your homeowner’s insurance policy covers the specific issue.