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"They were efficient in terms of the process. They sent the pad in a reasonable time frame. I did have to call a couple times. It took about a month to deliver. They sent the material which was packed nicely. There were 2 issues: 1-the glue or adhesive they used smelled badly. I had to put in my garage for a couple weeks until that 2-every corner was protruded, the table pad corners were too sharp on the mat .which poses risks with small children. I called about that and they said to put some tape over it. The manager called back to discuss the issue was. She suggested that I try to fix. it. The company might have done something to repair if I had followed up."

"I don't know what's up with this Rick guy and his company, but the "experience" I didn't have with them makes me seriously wonder who all those people are that gave him such a favorable rating for his roofing services.
I called DeNeve on May 17th in hopes of getting them to give me an estimate on the repair/sealing of the flashing around my chimney-turned-linen-closet (the drywall in the closet was taking on moisture and developing a spot of mold. I decided to have the cause of the problem fixed before repairing the resulting damage). Whoever it was on the phone told me they'd be over that afternoon if they got time or definitely Monday around noon. "Great!" I said, "I can work with that."
Well, he didn't show that day or Monday, according to my 26 year old son, who set aside his entire day to wait on these people. I didn't hear from them on Tuesday, so called again on Wednesday May 22nd. 
Same guy answered the phone and upon hearing that no one showed up, told me he'd look into it and get right back to me. He called back 5 minutes later to say that he himself would be at the house around 2 pm on Friday.
Now again according to my son; the guy showed up on time and was mistakenly shown a very minor situation with my freestanding fireplace flue. I'd already explained to DeNeve both times on the phone, however, that the problem was with a brick chimney that had become a linen closet. So, if the man was confused about what he was to look at, he shouldn't have been.
My son says the man was on the roof and gone without another word within 10 minutes. I have yet to hear anything from DeNeve.
I don't know what DeNeve's problem is/was, but I'm seriously thinking all those glowing roofing reviews are plants. I gave DeNeve a fair chance to provide a service and they screwed it up. No way will I be calling them again. 
I got the same behavior from EJS Roofing. But they're about to get their own separate review.

ADDENDUM

Well, on June 3 or 4, Rick returned again. I had called another company and was expecting them that Monday or Tuesday, 
but it was DeNeve I discovered working on my roof at the appointed time.

I say "discovered" because there was no announcement upon his arrival. Just somebody walking on my roof. It was Rick and he was sealing exposed meshing around the chimney in question. He explained they'd been very busy the past week and apologized for not showing up as scheduled - the patch job is free.

"OK, cool", I thought. And as I pulled away for work before he was quite packed up, I asked him for a statement of what he'd done. "Sure!" he said, again apologizing for the inconvenience.

Upon my return home, I found in my post box, a barely legible invoice stating "seal chimney where webbing is thin"
It's undated; so that hasn't helped me remember if it was Monday or Tuesday. And I certainly won't be able to use it as a very convincing record that anything was actually done.

So, I was wishy-washy on the phone, eh? (Says Rick in his Jun 2 response to my original review). Perhaps (objectively; I doubt it). But that still doesn't explain the contractor's behavior.

I can't testify to the quality of the free patching because it's going to take a more persistent spate of water on the roof to say whether or not the patching worked. So far - even with these past few relatively heavy rains - all is well.

So, now, Rick did, indeed, call me a couple of times after this, asking me to adjust my original Angie's review, and I promised I would - which I am. And I'm sorry, Rick. You seem to be a nice enough guy and all, and you did me a small favor... It's just that the professionalism and follow-through delivered is still a bit wanting."

"It went well. After viewing both properties content, i was sent a couple of room plans.
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"Very friendly and professional. Started on time and was done in a timely manner. Cleared away all materials of old fencing. The project was replacing an old fence. Stella C. in Iowa City, Ia"

"Installed a 42 inch door with wheelchair threshold to accommodate husband wheelchair easier. Previous door was 36 inches and a tight first for chair. Excellent job. Also installed some towel hangers in bathroom and repaired a drywall damage from a ceiling light taken down. Very pleased with work."

"It was excellent! They did a good job. I will hire them again."

"Great job and very innovative. Cade came up with solutions for other projects that have issues. I will be calling him again for other projects. He is well versed and able to do many jobs."

"New walls were built using paneling that matched existing paneling.  I had asked for a 3-foot-high box with removable or hinged lid to be built around the sump pump to keep the cat from playing with it; Jamie recommend a closet instead of a box, which was acceptable to me, and will prove to be a better choice when I have the sump pump discharge rerouted away from sanitary sewer.
Sump pump failed overnight during construction.  I had not moved in yet, so I was glad that the workers altered me.  With my authorization they had a new sump pump installed, removed the soaked carpet, and ran dehumidifiers to dry out the basement.
One door was installed opening opposite my request, but this was too minor a detail to ask for a correction.
New doors and trim were stained and varnished, and all messes were cleaned up completely.  Very happy with the work.  Solar tube (skylight) in bathroom is wonderful!"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.