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"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"Salesman that we were to replace dry wall. Later learned we were to have it removed. Attempts to reach supervisors and owners resulted in zero until time to do installation. Gave $1300+ down. Note: this went to the salesman, not to MABS. Then salesman stated $12,000 more if MABS removed the dry wall. Paid salesman and his friend to remove it but didn't do all of it! Sent certified letters to Cedar Rapids address after we got no verbal responses to phone calls. Later learned they receive no mail there, only in Davenport. Were to have GFI outlet placed at far end of basement. 3 electricians said not possible. Also discharge was to be underground to rear of yard which we thought meant to back! House sits on clay. Was to discharge under ground out 10 feet from house. Canceled installation and have found that other basement waterproofing companies do not require 2.5 feet of dry wall removed: only baseboard. Cost was same as MABS. Now we must pay to have drywall installed after the waterproofing is completed."

"I had a wonderful experience with MidAmerica Basement Systems & highly recommend them if your having any waterproofing needs. My project: I purchased my home 3.5 years ago & it started getting water in the basement last year after the outside drainage & tiling system put in my previous owners failed miserably. It would literally be full days of pumping water out of multiple locations in my basement. There were issues of moisture even with two dehumidifiers running & subfloors the crew took out & cleaned up after as well. Scheduling: They will schedule a ways out for appointments but only because it's a high demand working system. Others may be able to offer services quicker but there is likely a reason they are not busy. I got several bids in the time I waited for my MidAmerica Basement Systems appointment & encourage you to as well but definitely wait until after your appointment to make a decision. They were not the cheapest but had the best guarantee (100%), best working system, and a few things I've learned in my 20 years of homeownership is if you go cheap & need to redo it your typically spending more than if you did it right the first time & your home is not something to skimp on or take chances. MidAmerica Basement Systems will send you detailed emails as to what you can expect for each appointment. They will mail you a packet of information regarding different systems that work vs fail & throughly explain the dangers & hazards water/moisture in your home will cause. Our basement got so bad from the Derecho the only dry place was in our basement was the shower & my celing developed black mold quickly from the moisture. Not only did they offer a system to waterproof my basement but a whole house dehumidifier & air purifier which would have saved my ceiling if I had earlier. Sales: I had Justin A for sales & he was very thorough in listening to my problems & needs as well as took his time in explaining & showing me how they could fix my issues, how the system works, as well as answering all of my questions with detail & no hurry. He was absolutely great about changes I made in adding work later on (before my appointment) as well. He doesn't make it feel like a sales pitch, is not pushy at all, & really works to get you the most work in your budget (prep & finish work offered), as well as taking his time with you through the entire process. The office crew: The office staff was very polite & helpful. I mostly worked with Desiree S & Kim B who are extremely responsive in working with me. The Crew: My crew consisted of Brandon T, Sam G, & Ethan T who I highly recommend! These young men are the exact type you want on your project! They are polite, respectful, hard working, efficient, trust worthy & have a great work ethic! They not only got the job done in the time allotted but left my basement incredibly clean which I didn't expect. They thoroughly go over the work before & after as well as answer any questions you have along the way & explain in detail any changes if something isn't to plan before just doing something differently. They called before heading to my house as well which I thought was very courteous. I imagine they have a lot of great workers but anyone I know that I send their way, I'll have them ask for these men as the crew on their home. Overall: Overall I give them 5 stars & they earned it all the way. I will say it's winter so not when one typically gets water in their basement so I am unable to review how the system works fairly. I do, however, plan to leave another review after we get some lovely wet Iowa spring weather or melting of our snow mountains to test it out. I don't expect my review to change & feel confident in the upcoming months & years. Thank you MidAmerica Basement Systems!"

"These guys can't change a wax ring on a toilet. Literally. They eventually got mine replaced at 6pm on a Friday and they were ready to give up at 5 but their boss told them to stay until done. After they got it ( it took 5 guys, 2 of them just slumbering around ), they charged me $300 for a wax ring . I've got nothing to gain by leaving this review, mainly I wanted to leave one in order to warn people to stay away from this company."

"Simple version: I asked them to do a simple fluorescent-to-LED light exchange in my shop. They did the easy half and never came back, despite multiple calls and this letter. AND sent me an invoice for the whole job ! It’s hard for me to express how Disappointed and Astonished that a business I once held in high-esteem so utterly failed me. Are they on the way out? Did I do something to offend? Here’s the mildly worded letter I sent them 3 months later. Consistent with the rest of our interactions, I got no response: Dear Nelson Electric: Please help me understand. Early December 2022, I asked you to to revise the lighting system in my shop from Fluoro to LED. ‘Twas a natural choice, because you wired and lit my shop in 2008 and did a really sweet job. The circuit box is a work of art. You sent a senior electrician and apprentice out Dec 13 and we had a good day. He surveyed the situation, did some research, gave me good advice, and brought all the bulbs needed. The difficult part was five 8-foot fixtures on a high ceiling that needed ballasts removed and circuitry restored before placing the 8-ft LED bulbs. Your team didn’t have the necessary ladders/scaffold to reach the 3 difficult (16-ft high) fixtures, so they did the easier 2 and left me with the impression they would be back. I never got a call-back, so after about 2 months, I put a call into your general office, and eventually 2 calls to “Buddy,” job scheduler? I emphasize all interactions were cordial and I think admirably honest, except for one thing: I THINK IT WAS JUST A DIFFICULT, LOW-PAY JOB AND NOBODY WANTED TO FINISH IT! Buddy told me during the first call that he would try to get the completion scheduled, but a couple weeks later during my second call, he was honest enough to tell me that he was having significant manpower shortage problems and he didn’t think the job would be completed within 6 to 9 months, and when I asked if it would be appropriate for me to prep the work place and hire a friend independently to complete the job, he welcomed that option. I understand that. I’ve done my fair share of difficult jobs. But I don’t really have a grasp on how a company with your reputation could start a job and verbally contract to finish it, then just blow it off. I got a bill for services invoice (attached) on December 17. It is my personal compulsion, my mission in fact, to pay such bills in full immediately upon job completion. But it is also my cautious character to avoid paying for jobs that have not been finished. The services and advice (and of course materials) that you provided were valuable to me. I’m not trying to get out of paying for that. But it cost me considerable $’s to buy and build a scaffold and hire a friend to complete the work and I think maybe some downward adjustment of your bill is in order. The invoice implies the work was completed. Thank you very much for your consideration. I’m sorry this is so long, but I wanted to make sure you had all the details. Invoice attached. Sincerely, Mark Taylor"

"They guys suck."