Get matched with top carpet cleaners in Wrens, GA

"They quoted one price and charged me another. Then they didn't get the stains out. Now I have to rent a steam cleaner."

"I've never had my ducts cleaned so wasn't sure what to expect. Seemed like a fairly straightforward cleaning. Technician made some decent recommendations and pointed out a few issues with the system. He pulled a bunch of lint out of our dryer vent so I'm looking forward to a more efficient dryer as well. Would recommend to others."

"We initially hired R&R for laundry services (for our home). We were happy with Sable's laundry services and decided to use R&R for full cleaning services. We weren't home for our first cleaning, but we left notes detailing what did and did not need to be cleaned. We also labeled our doors and cabinets (and, notably, it wasn't Sable's first time at the the house). We when got home, I couldn't tell if the cleaners had come or not. At first glance, it didn't appear that they had. The floors hadn't been swept, dishes weren’t put away, and the downstairs bathroom wasn't cleaned. I went upstairs and the only rooms that appeared to have been cleaned were the master bath and bedroom. Simply put: it barely looked like cleaners came at all --much less that the house had been professionally cleaned. I reached out to the owner, Terry, to provide him with feedback about the cleaning and to show him pictures of the unswept floors and uncleaned bathrooms. His response was that since we weren't there, the cleaners didn't know what to do. (It seems obvious that they should have at least cleaned the bathrooms and swept the floors). I would have expected an apology or offer to come back and complete the job; instead, I was blamed for the cleaners not cleaning. I told Terry that I left notes (with my contact info) and that someone could have at least called me for further instructions if they were unsure. I also told him that if he didn’t know what to do, he should have rescheduled rather than not complete the job. He did not respond. I told Terry we would love to have them back to go over everything with them, but of course we weren't going to pay full price for the unfinished job. Again, not even the minimum of cleaning the toilets and sweeping the floors were done. Terry didn't respond to that message, either. Given that Terry (1) didn't take any responsibility for the unfinished cleaning - which, he admitted they didn't do because they "didn't know what to do" and (2) didn't provide ANY level of professional that I would expect from someone that I let into my home, I told Terry to remove us from his cleaning schedule. He responded "will do" and immediately invoiced us for full price cleaning services. In response, I told Terry that we would pay for the laundry and for cleaning the master bedroom (apparently they made the bed) but that I wasn't paying for full cleaning services because I didn't receive full cleaning services. Terry responded - "No way, I'll send it to my lawyer. They will put a lien on your home." (Text messages attached). I'm sure Terry didn't realize, but I am a lawyer and this threat got him (and will get him) no where. In summary: (1) Terry's cleaners didn't clean our house because they "didn't know what to do" (even though I left notes and they could have called for further instruction, but did not); (2) Poor customer service; (3) invoiced at full price for partial services (4) threatened to sue us. **EDIT: we chose this Company based on the high number of great reviews. We were disappointed and surprised that we did not have the same great experience."

"I regret to inform others of our horrendous experience with Georgia Clean and Associates. Tasked with handling a biohazard cleanup following the passing of my father, their service was grossly unsatisfactory. Their response time was painfully slow, requiring several days to even begin addressing our situation, then it took them an astonishing several weeks to complete the cleanup. Not only was their efficiency in question, but their communication was absolutely abysmal. It was as if we were left in the dark, with little to no updates about progress or processes. The ultimate shock was receiving an exorbitant cleanup bill, well into the six figures. Their quoted price was deemed too excessive by our insurance provider and was not settled. To add insult to injury, they have now resorted to threatening us legally, demanding we send them $46,000 from our repair funds or face a lawsuit in five days. I cannot stress enough how you should avoid Georgia Clean and Associates at all costs. Their poor service and callous approach during a period of intense grief was not only unprofessional but heartless. Families dealing with loss deserve a company that empathizes with their situation, not one that exacerbates it. Please seek out a better-staffed, more professional and esteemed company who truly understands the emotional toll such circumstances can bring. You deserve a firm that will help you navigate through such difficult times, not one that victimizes you further."