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"Kyle Dunn is the best"

"I met with the agent after the inspection was complete. He walked me through the results explaining in depth (and in layman terms) anything that needed attention and items that he felt were exceptional. He went as far to tell me it might be a good idea to remove the diving board in the pool area because 90% of all pool injuries are a result of diving boards and/or slides and that it may result in higher insurance costs. He also explained a lot about septic systems and swimming pools that I wasn't aware of. The previous owner had an inspector come in before listing the home and fixed everything on his list. Most items my inspector found were minor and inexpensive to fix. Finding the failed connection to a bathroom drain really impressed me. The drain worked properly unless a large amount of water flowed trough it (emptying the tub). I feel he went over and above his duties and would recommend this company to anyone needing inspection services."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"The first person who came out did some work on the drain and it stopped leaking in the original location, but started leaking worse in a different location. I called again and The company sent a different person out. He said the first guy had done the repair wrong, and that it was fixed now. However the leak continued. Water was trickling down the interior walls of my house and onto the floors, doing a good bit of damage. I called again, and they sent someone out to look at it, and they told me that my roof was leaking, not the AC. I called out a roofer and a plumber, and neither found a problem. I called the company and asked to speak with the owner several times and never got a call back. The owner finally said he would come to my house with a technician, and he stood me up. I finally called a different AC repair company and they fixed the leak. I do not recommend this company. They do shoddy work, and are totally unresponsive to customer needs."