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"McCalls is the worst lawn care service I have ever had, besides Safari, who were also horrible. My grass is light brown with clovers all in it. I have chinch bugs near my driveway. They did a absolutley horible job. I would never recomend them to anyone."

"A raccoon intruded in the attic of a house and Trapper John was contacted for emergency service as a family was living in the home. Although the issue was eventually resolved I WOULD NOT RECOMMEND due to my experience with the team from contact to the technicians. What went wrong: 1. Not sure if he still works there, but, my primary phone contact was Scott. He was rude a few times throughout the days it took to resolve this issue. 2. I believe due to the nature of their work commonly being emergency services they are able to overcharge especially by offering a price on the spot during the consultation. 3. Technician and phone contact assured me the issue would be resolved within 24 hours and the issue persisted for over 72 hours with me having to continually follow up for updates on their plan to resolve this issue. 4. The technician did not properly secure a hole he had to open in the ceiling of the house to remove baby raccoons and endangered a family living there when one fell through into the living room. 5. Terrible recommendations knowing a family was living in the home: After having difficulties capturing them, a suggestion was made to "leave baby raccoons in the attic to die and let the house air out", a suggestion was made to cut a hole in the roof at 8:30pm on a Sunday with no plan/ability repair it immediately. 6. Part of the service was replacing soffit vents for prevention and when I stopped by the house after service was complete several vents around the house had not been replaced and I had to contact Trapper John to have the technician return and replace those. Overall the job was done and I was given a year long warranty on the raccoon removal and soffit vent replacement. Fortunately, the issue did not reoccur however I would not recommend this company if you find yourself in a similar situation. FYI: A day after posting my review on another platform, I was contacted by a woman at Trapper John and offered a partial refund only if I agreed to remove my review. I refused as I believe it's UNETHICAL and potential customers deserve honest and authentic reviews for the services they pay for. So I will post my honest experience on all platforms I am able."

"Its spray service killed a lush St. Augustine lawn by failing to treat it properly or failing to diagnose and treat fungus. While caring for it on a schedule, brown spots appeared which its tech first called "winter kill." Despite spraying, the condition worsened, and larger areas died; the same tech then said it was chinch bugs. More spraying was done, and the condition worsened. The spray manager came and either couldn't or didn't identify the problem until the lawn was overtaken with what she later identified as fungus. Mr. Esposito came, and she acknowledged it had worsened. They were told I watered 2Xweek absent rain and the cutting height; they confirmed both were correct. He proposed to provide a different kind of sod were I to pay many hundreds of dollars for labor. The spray manager later said I was over-watering because she saw a hose-end sprinkler outside (where it was kept) and the cutting height was wrong, despite the prior statements. A "very poor" rating is generous."

"After the initial assessment, which uncovered many problems including the fact that several of our valves could not be found, we paid Massey $1,214 in advance to find and replace all needed valves and rotors, adjust all 45 rotor heads, repair broken water lines, install a new rain sensor, trace all wiring to the various valves and repair wires where needed. As many as three technicians started, working together to locate wiring and valves and after two days had completed most of the work. The remaining valves proved difficult to find and would have remained hidden if not for the diligent work of one technician who kept coming back for about five more days over a two week span. Thanks to this technician, Danzell Williams, our system now works perfectly for the first time since we've been in this house."