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"On April 20, 2024, Double D Plumbing performed a repair on my water service line at the meter. Their invoice (attached) stated they “dug approximately 5 feet” and repaired the ¾” line. The job cost nearly $700. Within 14–15 months, the repair failed, resulting in massive water loss — in August 2025, the City of Monroe contacted us after noticing abnormal usage on our account and advised us that the water should be shut off. When I attempted to shut the meter valve, the meter box was completely full of water and mud, making the valve inaccessible. I contacted the City for help, but before they could arrive, I had to use a shop vacuum to remove water and mud just to locate and close the shutoff myself. When I exposed the failed joint, both my wife and a neighbor witnessed water spraying directly from the threaded connection. The failure occurred at the exact location of Double D’s prior repair. The cut-out piece left on our porch from their 2024 work shows a PVC male adapter with blue tape. That type of fitting exists only at the meter transition, proving they did in fact replace that joint despite later denials in writing. Their denial directly contradicts the physical evidence. Additionally, photographs show the section of pipe at the meter sits above the frost line, an obvious code violation. Any licensed plumber would recognize this immediately when working in that location. Instead of correcting it or disclosing it to us, Double D tied directly into that same noncompliant section. Worse, they repeated the same mistake by reinstalling another PVC male adapter threaded into the metal meter — a weak, noncompliant method destined to fail again. The invoice itself was misleading, claiming “dug approximately 5 feet,” which Craig later admitted meant linear feet, not depth. It also contained no warranty terms, no license number, and only a PO Box. Only after the fact did they claim a one-year warranty verbally, which cannot be enforced without written terms. When we called about the failure, we were told on speakerphone (with witnesses present) that they had no availability until “sometime the following week,” despite knowing we had no usable water. The office refused to provide Craig’s email address, insisted I call him directly, and ultimately I had to text Craig myself requesting his email so that all communication would remain documented in writing. Their final position was simply “out of warranty, not our problem.” Summary: • Misrepresented invoice details. • No written warranty provided. • Ignored obvious frost-line code violation while working at the meter. • Repeated noncompliant repair with PVC male adapter into a metal meter. • Left physical evidence contradicting later denials. • Unprofessional communication, refusal to provide written contact, and no timely emergency response. This repair cost nearly $700, lasted just over a year, and failed exactly at the joint Double D worked on. The physical evidence, photos, and witness leave no room for dispute. I am filing this complaint so other homeowners are not subjected to the same misrepresentation."

"James came out the same day I called. Had all the parts on the truck. Very professional and timely in completing the project. He knew exactly what and how to do the work. I will call him again in the future."

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."