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"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"

"On April 20, 2024, Double D Plumbing performed a repair on my water service line at the meter. Their invoice (attached) stated they “dug approximately 5 feet” and repaired the ¾” line. The job cost nearly $700. Within 14–15 months, the repair failed, resulting in massive water loss — in August 2025, the City of Monroe contacted us after noticing abnormal usage on our account and advised us that the water should be shut off. When I attempted to shut the meter valve, the meter box was completely full of water and mud, making the valve inaccessible. I contacted the City for help, but before they could arrive, I had to use a shop vacuum to remove water and mud just to locate and close the shutoff myself. When I exposed the failed joint, both my wife and a neighbor witnessed water spraying directly from the threaded connection. The failure occurred at the exact location of Double D’s prior repair. The cut-out piece left on our porch from their 2024 work shows a PVC male adapter with blue tape. That type of fitting exists only at the meter transition, proving they did in fact replace that joint despite later denials in writing. Their denial directly contradicts the physical evidence. Additionally, photographs show the section of pipe at the meter sits above the frost line, an obvious code violation. Any licensed plumber would recognize this immediately when working in that location. Instead of correcting it or disclosing it to us, Double D tied directly into that same noncompliant section. Worse, they repeated the same mistake by reinstalling another PVC male adapter threaded into the metal meter — a weak, noncompliant method destined to fail again. The invoice itself was misleading, claiming “dug approximately 5 feet,” which Craig later admitted meant linear feet, not depth. It also contained no warranty terms, no license number, and only a PO Box. Only after the fact did they claim a one-year warranty verbally, which cannot be enforced without written terms. When we called about the failure, we were told on speakerphone (with witnesses present) that they had no availability until “sometime the following week,” despite knowing we had no usable water. The office refused to provide Craig’s email address, insisted I call him directly, and ultimately I had to text Craig myself requesting his email so that all communication would remain documented in writing. Their final position was simply “out of warranty, not our problem.” Summary: • Misrepresented invoice details. • No written warranty provided. • Ignored obvious frost-line code violation while working at the meter. • Repeated noncompliant repair with PVC male adapter into a metal meter. • Left physical evidence contradicting later denials. • Unprofessional communication, refusal to provide written contact, and no timely emergency response. This repair cost nearly $700, lasted just over a year, and failed exactly at the joint Double D worked on. The physical evidence, photos, and witness leave no room for dispute. I am filing this complaint so other homeowners are not subjected to the same misrepresentation."

"James came out the same day I called. Had all the parts on the truck. Very professional and timely in completing the project. He knew exactly what and how to do the work. I will call him again in the future."