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Double D Plumbing Company

About us

Local plumbing company with over 35 years of experience providing professional, safe and quality plumbing work at a fair price in a competitive market with customer satisfaction as as our number one priority. We accept Visa, Mastercard, American Express as well as On-Line Invoicing and payment options.

Business highlights

Emergency services offered
40 years of experience

Services we offer

New construction of commercial & residential, leak detection, remodels, repair, service, sewer and camera capabilities.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Showing 1-3 of 3 reviews
Thomas O.
Aug 2025
1.0
$685
On April 20, 2024, Double D Plumbing performed a repair on my water service line at the meter. Their invoice (attached) stated they “dug approximately 5 feet” and repaired the ¾” line. The job cost nearly $700. Within 14–15 months, the repair failed, resulting in massive water loss — in August 2025, the City of Monroe contacted us after noticing abnormal usage on our account and advised us that the water should be shut off. When I attempted to shut the meter valve, the meter box was completely full of water and mud, making the valve inaccessible. I contacted the City for help, but before they could arrive, I had to use a shop vacuum to remove water and mud just to locate and close the shutoff myself. When I exposed the failed joint, both my wife and a neighbor witnessed water spraying directly from the threaded connection. The failure occurred at the exact location of Double D’s prior repair. The cut-out piece left on our porch from their 2024 work shows a PVC male adapter with blue tape. That type of fitting exists only at the meter transition, proving they did in fact replace that joint despite later denials in writing. Their denial directly contradicts the physical evidence. Additionally, photographs show the section of pipe at the meter sits above the frost line, an obvious code violation. Any licensed plumber would recognize this immediately when working in that location. Instead of correcting it or disclosing it to us, Double D tied directly into that same noncompliant section. Worse, they repeated the same mistake by reinstalling another PVC male adapter threaded into the metal meter — a weak, noncompliant method destined to fail again. The invoice itself was misleading, claiming “dug approximately 5 feet,” which Craig later admitted meant linear feet, not depth. It also contained no warranty terms, no license number, and only a PO Box. Only after the fact did they claim a one-year warranty verbally, which cannot be enforced without written terms. When we called about the failure, we were told on speakerphone (with witnesses present) that they had no availability until “sometime the following week,” despite knowing we had no usable water. The office refused to provide Craig’s email address, insisted I call him directly, and ultimately I had to text Craig myself requesting his email so that all communication would remain documented in writing. Their final position was simply “out of warranty, not our problem.” Summary: • Misrepresented invoice details. • No written warranty provided. • Ignored obvious frost-line code violation while working at the meter. • Repeated noncompliant repair with PVC male adapter into a metal meter. • Left physical evidence contradicting later denials. • Unprofessional communication, refusal to provide written contact, and no timely emergency response. This repair cost nearly $700, lasted just over a year, and failed exactly at the joint Double D worked on. The physical evidence, photos, and witness leave no room for dispute. I am filing this complaint so other homeowners are not subjected to the same misrepresentation.

Helen W.
Apr 2020
5.0
Yes, I recommend this pro
They were great came the day I called would recommend them they were great

Thomas S.
Jan 2017
5.0
Yes, I recommend this pro
$275
Craig came by the same day I called and assessed the job, then he scheduled and returned the next day to do the work. He was on time, worked promptly, and the outcome was to my complete satisfaction.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Double D Plumbing Company is currently rated 3.7 overall out of 5.

Double D Plumbing Company accepts the following forms of payment: CreditCard

No, Double D Plumbing Company does not offer free project estimates.

No, Double D Plumbing Company does not offer eco-friendly accreditations.

No, Double D Plumbing Company does not offer a senior discount.

Yes, Double D Plumbing Company offers emergency services.

No, Double D Plumbing Company does not offer warranties.