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"Retired, moved here 2023. Service was Every Week during Season & Twice per month during OFF Season. Last time Legacy serviced Pool one time in November 2024! Apparently services were ended without any Notice / Communication - Not a Good Business Practice! Problems: Terrible COMMUNICATION! Supposed to service pool Friday?s. Pool had 5 Algae Blooms! Service days changed without notice & even skipped service. We left gate open for Service & Legacy Doesn?t show. Safety Issue / Liability! Service was Maintenance & Chemicals and any mechanical issues; I pay only for Parts. Halfway through Season changed to I need to buy Chemicals; now for repairs, there?s a Labor Charge. I think I deserved to be treated with Dignity & Respect. They just STOPPED Coming! Very Disappointed! "

"Service provider stated that she will charge $800 for her labor and be able to complete the work agreed to from 3/14/24 to 3/15/24 but was unable to complete the job. The job included soundproofing the open basement ceiling areas, finishing/ enclosing the ceiling with drywall and molding and installing panel doors in laundry area in basement as well as put plywood/ drywall to enclose open space next to the basement laundry area. She worked on the ceiling part on 3/14, 3/15 and 3/18 instead. She send a message at 9:32pm on 3/18 saying “I can’t do any more”. She then got upset when we questioned the botched workmanship in the ceiling which was incomplete and left in a haste without discussing anything else with us. She did not say anything about paying her, fixing the damaged HVAC hose, cleaning the areas she worked in or if she will come back to complete the job verbally. Instead she threatened to put a lien on our home. She damaged part of the HVAC airflow as well as totally left the floors full of debris. As well as left the adjourning bedroom unclean and full of left over building supplies. The job was not completed and it looks totally botched. We would like to have the HVAC hose that she damaged repaired or replaced as it may be disrupting airflow and in turn possible raise our heat bill in the meantime. We would like to be partially charged or not charged at all for this job as it has not only totally inconvenienced us, it was botched and also incomplete. This job will need to be totally redone and I paid for building supplies which was in access to $1000 which I would like to be reimbursed for. We would also like to have the area that is now filthy and scattered with debris and the building supplies used cleaned."

"If L & Z and put the pool up from the beginning like we requested, I believe the project would have been completed, but they wanted the deck done first then the pool we wanted it reverse so we went back-and-forth about that issue."

"We had issues with Pamlico after requesting in March that they replace sand in a pool filter. Pamlico has been so incredibly non-responsive we will never use them again. We asked for service at our pool the end of March had a promised date of 1-2 weeks. After two weeks we began calling, repeatedly. Five weeks after our request with so many calls we lost track and Pamlico's repeated broken promises of "he will be there tomorrow" , Pamlico finally came out. We made the horrible mistake of paying them immediately without verifying the pump was operational after the sand was replaced. We quickly learned that after Pamlico receives their money, you cannot get them to return a call or come back out. When we still had an issue with the pump, repeated calls and requests for the service man to return were again met with unfulfilled promises of "he will be there tomorrow". Frustrated we asked for management. After a discussion with Michelle (an alleged manager), she promised to call back. She did not. After the service man still did not come, and several days later, we again attempted to contact a manager. Chris was assigned to us (a salesman). He attempted to tell us what was wrong with the pump, without even returning to the pool. We gave up and went to their competition. Unfortunately, we have learned after they are paid, they are totally unresponsive. Go to anyone but Pamlico if need responsive pool service."