Champion Windows and Home Exteriors of Columbia
April 21, 2021 Do Not Do Business with Champion Windows! I was looking for an estimate for a screened in porch with windows and was referred to Champion Windows by Home Adviser. On February 5, 2021, Mike Kumar, salesman for Champion Windows came to my home to give an estimate. I was told that they did not do screened porches with windows so I decided to give him the opportunity to give me an estimate for a sunporch. The cost of the room was way over my budget; Mike kept making the room smaller and reducing the cost. After several times of remeasuring, I was tired and a bit confused, I went with the smaller room. I was told that the room would be from the side of my fireplace to between the kitchen and bedroom window. On February 17, 2021 Champion Windows came to do the final measure, the room got even smaller! It went from the side of the fireplace to a few inches past the kitchen window. On seeing that, I stopped the men and told them that this was not what I was told by the salesman. They told me they would have Mike Kumar call me and they left. After 3 days, I called Mike Kumar and left a message which he did not respond to until a day later when he offered me a larger room for an additional $3,000. Since it was out of my budget I declined and decided to go to the showroom in Columbia, SC to talk directly to his supervisor. I was there about 2 hours with Mike Kumar saying he was talking to his supervisor, who we never saw, and I finally asked for a refund as I felt he had stretched the truth about the measurements. He told me that I would loose 30% of the cost of room since they had come out to measure. I felt that since his measurements and the company’s measurements were not in line that I should not liable for the 30%. Mike told me I needed to call Nicholas Scarlato, the National Customer Care person for Champion Windows. I went to senior services for advice and they sent Nicholas Scarlato a letter asking for a full refund less the $1,000 as I did not cancel within the 3 day period. Nicholas Scarlato did not respond to the letter for over 2 weeks. I then tried to call him directly over several days with no response so I called the corporate office to speak with Todd Dixson, CEO of Champion Windows. I was told that he did not speak to customers that I would need to talk to Nicholas Scarlato from customer care. I then sent a certified letter dated April 6, 2021 to Todd Dixson, CEO explaining the situation from my point of view. April 7, 2021, Nicholas Scarlato called me and said he would look into the situation and call me back by Friday. That was about two weeks ago, I have called Nicholas Scarlato numerous times and he does not return my call. I called the Corporate office and they said they would email him my message. To date, I have not received a phone call from Nick Scarlato or a response to my letter to Todd Dixon, CEO. They have had $16,000 of my money since February 5, 2021 that was given in good faith, and I would like a refund as I feel that the measurements were not what I was told by the salesman. I am 70 years old and living on social security, I do not have money to throw away due to a salesman’s inaccuracy read less
Kathy K.
