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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"I will start this review with a positive: they were prompt. Everything went downhill fast. I called for an estimate on the install and relocation of an electrical box for a wall mounted light fixture. The original fixture was a flourescent unit that was still mounted to the wall, however, I wanted to mount a new fixture and would need the wires relocated approximately 4 or 5 inches to the right (requiring a new junction box and electrical box). The two techs arrived and went to work in the bathroom. They closed the door. I should not have let them do that. Rookie mistake. They decided the best way to look behind the light fitting was to rip it completely from the wall (breaking it in the process) and to also leave hot wires protruding from my wall (thanks, now I don't have a working light and I have hot wires sticking out of my wall). Next, they had to look for a stud that may be in the way. Rather than use a handy-dandy stud finder that you can buy in a hardware store for about $10, they decided that the best course of action was to just hack away at my bathroom wall. They then declared with great pride: "yep, there's a stud there". I could have told them that myself without punching a hole in my wall. After that, they then informed me (with a straight face), that the cost of the job would be $600. I think you should be paying me $600. Thanks for wrecking my bathroom. Maybe consider a career in demolition? Just a suggestion."

"Great job. They came on time and were very thorough and professional. I like the suggestions they gave, but they were not pushy. Would definitely use again."

"Everything went great. All of the employees who came to my house were great to work with. They informed me of the process and explained things as they went along. Their customer service is excellent. I had such a good experience with them that I am going to have them do more work for me."

"Fantastic. He did a great, quick job, while being incredibly nice"

"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."

"He answered all my questions and concerns gave great advise and fixed the problem."

"The service agent did a wonderful job"

"This is the second time I have hired AA Action Electric and they did a terrific job. This time around they installed an interlock kit, generator breaker and power inlet, and also upgraded my NEMA 14-50 EV outlet with an industrial grade receptacle. At my request, the power inlet was installed in the laundry room to power up my battery inverter generator. Kenny and Andrew were on time, professional, fast and efficient, and friendly. The price quoted for the job was reasonable, and Chris, the service manager, was easy to work with, and the job was scheduled and carried out out within a week of my approval of the estimate. ."

"Extremely proud of the work that you did would recommend to anyone"