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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"It's working process right now. I'm very impressed with the quick response, his knowledge in the field, and helped me deal with the insurance company."

"Exceeded expectations. Crew was wonderful and respectful. Quality of work was perfect. Was able to discuss questions along the way. Highly recommend, our kitchen and bathroom are now beautiful and functional!"

"The salesman Dennis, don’t believe him, you will never see him again. He said they wouldn’t start a second job until ours was finished, either he or his partner would be there every day, and how they wouldn’t leave until we were satisfied with everything. None of those things happened. The job was scheduled to go for 10 days. The three-person crew that started were great. Then Tim started pushing us to remodel the kitchen, or our second bathroom. I told him no. That is when everything changed. The next day we had a one man crew. Everything turned into an argument. Tim refused to install baseboards in the bathroom, even though they had removed them, or rebuilt the walls. Tim said it wasn't in the contract so he wasn't doing it unless I paid more. I will admit that baseboards are not mentioned in the contract. Neither is caulking, drywall texture, or painting. All of which they did without question."

"Extremely efficient… great job! Will hire in the future for additional work!"

"It went great. The installer was on time and took the time to do it right. The tile chosen was somewhat difficult to work with but Shelley did a great job. She cleans up each day after. Family members were very happy with the installation. Would highly recommend C&J’s Flooring and Shelley."

"They were fantastic!! Extremely patient and helpful."

"Wouldn’t recommend or rehire for services. Could never predict if/when installers would arrive, little project oversight on behalf of the company. After finishing the project late, I was disappointed and frustrated with the lack of attention to detail and sloppiness, particularly with the trim and caulking. I will give credit that they offered to come fix the remaining issues that I identified after the install, but I chose not to accept the offer and repaired the issues myself."

"Very well. They were professional and on time."