Get matched with top home security system pros in Saint Augustine, FL

"Andrew Brown from Alarm Protection Group facilitated the installation of our home security system. He was a very helpful and informative, and was not pushy, as with other ADT sales reps. He followed up with us after the system was installed to see if we had any questions or concerns re the system. I highly recommend Andrew to anyone who is interested in a home security system."

"ADT’s system is fantastic! The security features are top-of-the-line, and the home automation integration is so convenient. I love being able to control everything from my phone. The customer service team is also very helpful. 10/10!"

Tison Inc. is your premier provider of cutting-edge electrical, security and automation solutions. Backed by 18+ years of service experience, our licensed and insured technicians are dedicated to enhancing the safety and convenience of your property with our comprehensive range of products and services. We cover all electrical services, advanced security systems, surveillance equipment and state-of-the-art home automation technologies. We deliver top-quality products and expert installations.

Thinking about adding new tech or appliances? Get a free In-Home Consultation from Best Buy. A Best Buy In-Home Advisor can visit your home, show you what is possible, and create a customized plan. Best Buy, works hard every day to enrich the lives of consumers through technology, whether you come to us online, visit our stores or invite us into your homes. We do this by solving technology problems and addressing key human needs across a range of areas, including entertainment, productivity, communication, food, security and health. Call today! \n\n

Protect Your Home is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we've grown from a company of few to having over 2,000 high performance team members, three locations in Indianapolis, a sales center in Kentucky, and over 128 field branches across the country—and we're still growing.\n\nFor nearly 20 years, Protect Your Home has partnered with ADT®, the #1 name in home security. Today, with our national reach, we are one of ADT's biggest partners and the only partner to be designated as an Authorized Premier Provider.\n\nOur commitment to serving others combined with our projects, events, and culture contribute to the development of our team professionally, personally, and financially.\n\nIt's our mission. It's who we are. It's our legacy.\n

Since 2007 we have been servicing the Northeast Florida area. We offer a wide array of electrical services, locally owned and personalized service. We specialize in Service and Repairs, New Construction, Remodels, full/partial addition, Commercial services and any of your electrical needs. We would like the opportunity to do business with you. We are licensed and insured in the state of Florida. We have very competitive rates, which can help keep overall job cost lower. We give timely estimates, and pride ourselves in arriving when scheduled. If given the opportunity, we believe we can make you and your customers very happy! All estimates are free! We charge hourly with a minimum of 1 hour plus any necessary material. We do not use subcontractors. Contact us anytime! Howard Electrical Services Inc. 12489 San Jose Blvd. Jacksonville, FL 32223 Phone- 904-230-0309 Fax- 904-287-3662 e-mail- [email protected]

"I self installed our FrontPoint system. It went smoothly and my questions were answered efficiently and professionally by the FrontPoint staff. I would highly recommend FrontPoint as a home security system."

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All went well, up and running in no time at all. It is very user friendly, you don't need a PHD to operate this system and  we feel  secure and safe knowing that we are being protected 24/7.

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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"They system was installed for the basic, but anything that you wanted needed to be higher upgraded require alot of extra money for every upgrade.
 The 36.99 monthly fee was for only if your system is connected to a landline. I didnnt notice that they charge me $44.99 until my 1st month fee. Thats when I was told that they charge $44.99 because the alram was connected to my cable line instead. I was unaware of the different charges. When tec came out he didnt show up to fix the corrected. Had to call the main company for the no show. So they schedule another appointment and offered 2 window alarms to fix the correction but my bill still is $44.99. Default is that since I didnt have extra money to upgrade to the Pulse, you dont know if you turn the alarm to your house properly. I called the 800 number and they cant tell either!
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