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"I engaged the services of Randal Strain, the owner of By Design Landscape, to undertake a landscaping and lighting project at my residence. In order to purchase the required light fixtures, Mr. Strain requested an upfront payment of $1,500, which I provided via check. However, Mr. Strain never returned to carry out the job and cited health issues as the reason for his absence. Despite repeated attempts to contact him through calls and texts, he failed to respond. As a result, I have decided to take legal action against him by filing a lawsuit in small claims court. It's worth noting that a friend of mine had also hired Mr. Strain previously, but had an unfortunate experience with his workmanship on her sprinkler system. She had to engage someone else to redo the job correctly, incurring additional costs. Based on my experience and my friend's, I advise others to avoid hiring By Design Landscape and Randal Strain, as his reputation is questionable."

"We had an emergency, James came the same day, was really professional, knowledgeable, on time and nice with us. He explained what was going on, fixed it in less than an hour and left everything clean and ready for us to use. I’ll definitely keep you guys in mind for the future ! Thank you so much. Kim and Oscar from Sarasota Fl."

"2025 REVIEWER TL;DR: I was a paid member of this company’s premium maintenance and repair program for multiple years. In spite of this, they chose to mislead me and to stand by shoddy work, work which amounted to other professionals as remarkably overpriced - as well as unacceptable and condemnable. You should strongly ask yourself before hiring AC Today: how would they end up treating you and your property? On 30 December 2024, I contracted AC Today to execute a rerunning of my AC condensate line. This was marketed to me as a relatively simple thing to do. At the time, due to other work ongoing, half of the drywall in question was already removed, the other half able to be quite easily removed with minimal effort - which was verbally remarked on at the site during the pitch for this job. This job was scheduled to occur before the other remediation and restoration concluded explicitly because of the opportunity to complete the condensate line replacement while the wall was meant to be out. It was agreed by myself and AC Today that the job would occur anywhere from 1 PM to 5 PM the day of. Day of, I was awoken before 9a by calls and voicemails from the office manager letting me know their technician had been waiting outside of my property for 20 minutes. It was clear there was poor communication on their part, and further clear that the office had taken poor records of what was agreed upon with me as their client. It was apparent to me said employee had a different understanding of what was going to occur at this job than what I had discussed in person with the estimator who came out prior. Instead of starting to remove any of the still-existing drywall, he began moving to clear the cabinets by the sink, ostensibly to route a line there. I texted immediately to the estimator and office manager, expressing concerns. I was gaslit into believing I was in the wrong and this route for the line through the cabinets was what was agreed upon, which was false. In their effort to take self-serving shortcuts and to not have to deal with the drywall, this line was put out through the cabinets, permanently damaging those cabinets and reducing my limited kitchen storage space. Before leaving with barely a word, the technician did not even bother to attempt to clean out the sawdust, concrete residue, and other mess from the work. Within the ensuing weeks of this job, I had other contractors in for other aspects of my renovation. Every single contractor who came through my door and saw the work through the still-open wall referred to it with some combination of “lazy,” “slipshod,” “liability-producing” (in the eventuality that the repair fails due to improper use of materials), and other condemning remarks and prognoses of ranging severity. I even hired another HVAC specialist to come out who, upon seeing the line, gasped, chuckled with exasperation, and informed me I had been “scammed badly” (their word proffered, not elicited). AC Today circled the wagons from the get-go, further gaslighting me that they were the AC specialists and knew what they were doing. I’m not even sure whether they had seen the work when they started defending it. I attempted, unsuccessfully despite multiple attempts via numerous avenues, to speak to the owner-operator directly after hitting these roadblocks to see what he would comment on his company’s behalf. He brushed me off and ignored my requests for a conversation, thereby exhausting his last possible opportunity to make this right before I published this review. This seems to be in keeping with how this company will treat customers who have an issue with their subpar work. As oft is the case, trouble stems from the leadership. If you decide to employ AC Today, I wish you luck, but I caution: you may be inviting condemnable work and immense time and frustration attempting to correct that work, all with no help from the people you trusted to maintain your expensive and necessary HVAC."

"Fantastic! They responded very quickly, replaced the heater on time, cleaned up everything like they were never there and the price was very fair. I've used them a number of times and consider them the best plumbers I have ever done business with."