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Rekeying a lock changes the internal mechanism so that a new key works, while replacing a lock involves swapping out the entire hardware. Rekeying is a good, cost-effective option when you want to ensure old keys no longer work, such as after moving into a new home or losing a key. It's also ideal if you want to keep your existing lock hardware. You should opt to replace the locks entirely if you want to upgrade to a more secure or different style of lock, if the current lock is old or damaged, after a break-in, or if too many copies of the old key exist.

Keyless locks are often considered safer since they’re protected by passcodes instead of a physical key, making it harder to be picked. However, they are not infallible. And like all electronic devices, outdated models are more prone to problems and safety concerns. If you’ve experienced multiple lockouts in the past year, or your lock is responding slower than usual after you key in the passcode, it might be time to upgrade to a newer one. Even if your lock is working fine, you should still change your access code at least twice a year.

Over time, latch components may wear out or get grimy, leading to this problem. First, check for dirt, dust, or debris in the latch mechanism to ensure smooth operation. Use an aerosol duster and lubricant to clean and loosen. You may also need to tighten the screws in the component, adjust the strike plate, or replace the lock. If none of these steps resolve the problem, consult a professional locksmith.

If part of the key is protruding out of the lock, you can use a pair of needle-nosed pliers or tweezers to gently turn the key in the lock to open the door. If the key is fully inserted into the lock, you may also be able to use a key extractor to help turn the key into the unlocked position. 

But if the key breaks off halfway into the lock or you simply can’t reach it to help engage the unlocking mechanisms, you should probably call a professional.